Specialist Enrollments and Transaction Management

4 months ago

Mississauga, Canada Just Energy Full time

**Description**

**Title**: Enrollment and Transaction Management Specialist
**Location**: Toronto, Ontario or Houston/Dallas, Tx.

**Who We Are**:
**Just Energy** is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.

**Responsibilities**:

- Provide enrollment and transaction management support for gas and electric deregulated markets serving residential, small and large commercial customers in multiple states/provinces across US and Canada.
- Work independently to process tasks, investigate and resolve exceptions within target service level agreements (SLA’s). Areas covering but not limited to:

- EDI transaction tagging, enrollment review, enrollment fulfillments, sales conversion, issuing disconnects for non-payment, process move-out after disconnects for-non-payment, utility syncs, obligation reports, miscellaneous work lists, collaborate with internal and external stakeholders for the timely resolution of contract and enrollment related matters, etc.
- Rely on knowledge, training and judgment to plan and accomplish goals, while working under general supervision;
- Utilize reporting, performance metrics to manage risk and ensure tasks are completed within SLA;
- Work closely with Operations Team Leads and Managers to meet goals, review exceptions and take appropriate actions;
- Troubleshoot and perform root cause analysis to resolve issues and escalate as needed;
- Reconciliation of accounts in case of discrepancies and preparation of reports as needed.
- Identify gaps and help to execute process improvements.
- Participate in special projects, internal/external audit requests, regulatory/utility requests and other duties as assigned.
- This position can be cross trained to support other teams within Operations.
- Subject Matter Expert (SME) who can be relied upon for the following:

- Create/update process documents, create training documents and facilitate train-the-trainer training, update training, cross training and new hire training.
- Support other members of the team with escalated issues, answer questions to ensure proper processes are followed and share expertise across team.
- Assist management with new initiatives, clean-up efforts, creation of impact lists, root-cause analysis and help drive projects/issues to implementation/resolution.

**Requirements**:

- Must be a dependable team player and be willing to work flexible and extended hours, if required.
- Must be detail oriented with an ability to identify a pattern in a problem, conduct research, coordinate with the appropriate back-end teams to solve operational problems and deliver solutions to customer inquiries.
- Strong problem solving and decision-making skills.
- Technical aptitude with ability to understand new tools and data.
- Strong time management and organizational skills.
- Ability to manage multiple tasks/projects and ensure their timely completion.
- Ability to maintain the balance of new daily work and pending work to ensure accurate and timely resolution of all work assigned
- Ability to adapt to constant change.
- Excellent written and verbal skills.

**Years of Experience**:

- Minimum 4 years of problem solving, issue resolution or other relevant experience required; 6+ years preferred.
- Prior experience in deregulated gas and electric markets, is preferred.
- Prior experience in enrollment and transaction management, EDI transaction processing, operational exception handling, billing and/or project management is a plus.

**Education**:

- Grade 12 diploma or GED is required.
- Post-secondary degree/diploma is preferred.

**Technology Requirements**:

- Strong knowledge of Microsoft Office (Word, Excel, Outlook, etc.);
- Advanced knowledge of Microsoft Excel - pivot tables, VLOOKUP, macros, etc., preferred.
- Knowledge of third-party billing system, specifically iSigma Customer Care & Billing (CC&B), is preferred.

**We offer**:

- Competitive compensation
- Performance based bonuses
- Comprehensive benefits package
- Hybrid Working Model
- Health and wellbeing tools and resources and more
- Just Energy and its subsidiaries are an equal opportunity employer. We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply._

**Primary Location**: CA-ON-Mississauga

**Work Locations**: ON-Mississauga-Courtney Park 80 Courtney Park West Mississauga L5W 0B3

**Job**: Operations

**Organization**: Canada

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