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3 months ago

Barrie, Canada STRIVE Sport and Exercise Medicine Full time

Join our team to find there are opportunities to grow your administrative skill-set and to be a key player in providing an amazing patient experience and have fun while doing it

STRIVE is a multidisciplinary Sport and Exercise Medicine clinic located in Barrie, Ontario. We are currently seeking enthusiastic and responsible Medical Office Administrator / Patient Experience Coordinators to join our friendly and cohesive team of physicians and allied health professionals.

**STRIVE’s values**:

- Provide comprehensive care to help patients achieve optimal health and wellness. - Ensure a seamless experience for every patient from start to finish, contributing to their overall sense of comfort and confidence in their patient journey. - Maintain a positive work culture that fosters growth and innovation.

**What we offer**:

- Part-time or full-time hours - On the high end of hourly compensation - Optional monthly or quarterly incentives to provide you with more cashflow - Free in-house treatments (RMT, physio, chiro) to a maximum of $500 total per year - Paid training and onboarding

**Career Progression Options**:
1. Excel in your role as a Medical Administrator / Patient Experience Coordinator 2. Grow into a leadership role e.g. training new staff or be in the running for a lead admin role 3. Add another “hat” in the clinic e.g. Community Outreach, Team Culture Lead

**Career Development Opportunities**:

- Participate in ongoing training specific to your role - Keep your own metrics on your performance to learn areas for ongoing improvement - Sign up for business challenges or courses that help develop your skills

**What is asked of you**:

- Commit to onboarding and training to get you up to speed - Play a key role in day-to-day running of our business: scheduling patient appointments, greeting and checking-in patients, creating and managing patient charts in an Electronic Medical Record, managing payments and third-party billing, and supporting our clinicians in the running of their clinics - Tracking metrics on how you are doing and identify areas of the role you might need support with - Maintain exceptional interpersonal skills in a fast-paced work environment - Strong verbal and written communication skills as well as a high degree of accuracy and attention to detail in recording and relaying information - Multi-task and problem solve calmly and efficiently - Be trustworthy and maintain patient confidentiality

**Preferred but NOT required**:

- Prior work in a healthcare setting - Prior customer service experience - Inbound and outbound phone experience - Familiarity with physiotherapy, massage, chiropractic and physician work - Familiarity with direct billing procedures - Proficient use of computer systems and/or prior work with Electronic Medical Records - Medical Office Administrator Diploma
- We ask that you please submit a cover letter along with your resume. _

We can’t wait for you to join us

**Job Types**: Full-time, Part-time, Fixed term contract

Pay: $17.00-$19.00 per hour

Expected hours: 20 - 37.5 per week

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Barrie, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service or Medical Office Administration: 1 year (required)

Work Location: In person

Application deadline: 2024-06-15
Expected start date: 2024-07-02