Manager, Digital Communication Strategy

6 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 198891

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Digital Communications Strategy conducts analytics and set digital communications strategies to maximize dollars collected improving Canada Collection’s while delivering on the Bank’s credit loss & operations expense plans.

**What You’ll Do**:

- Identify and track KPIs related to the communication strategies performance and communicate accordingly to the stakeholders.
- Responsible for the end-to end design and implementation of communication strategies, from data analytics to identify opportunities & monitor results, to system configuration to deploy strategies into production
- Produce monitoring & performance reports, measuring benefits in loss avoidance & cost to collect. Communicate results & generate recommendations with focus on incremental profitability
- Monitor effectiveness of digital communication strategies, identifying actionable opportunities to address market & portfolio headwinds
- Develop & improve business line relationships to expand scope of existing services and enhance customer experience
- Keep abreast of emerging regulatory requirements and trends, assessing potential impact to the bank, making recommendations to management and senior executives on strategies to mitigate impact and enhance effectiveness

**What You’ll Bring**:

- 3 - 5 years’ experience managing data and completing analysis
- Experience with analytical software such as R, python, SAS, or SQL
- Strong collaboration, and communication skills
- Demonstrated abilities to think strategically, pragmatic & drive results
- Results driven individual with high level of curiosity and ability to dive into details without losing sight of the big picture
- Exceptional organization skills to prioritize, manage, and implement a variety of competing initiatives, on a concurrent or staggered basis
- A University degree in Business, Economics, Marketing, Statistics or Management Analytics (desired)

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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