Contact Centre Rep Iv

5 months ago

Markham, Canada TD Bank Full time

**Contact Centre Rep IV - Money-In Services -Markham**:

- 416274BR

**Job Category - Primary**
- Call Center

**Work Location**
- 3500 Steeles Avenue East Building 1

**Employment Type**
- Regular

**City**
- Markham

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- The Investment Services, Money-In Advice team is a fast paced, high volume, dynamic contact center environment. Understanding the synergy and dependency between the customer experience, sales and operational excellence, this team uses a balanced scorecard approach to measure the health and success of our business. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to delivering a superior customer experience.

**Job Details**

**Job Requirements**
- Excellent customer service skills
- Superior interpersonal and communication skills
- Strong financial market knowledge in order to provide informational solutions and advice to all our customers
- Proven competency in sales interactions and ability to identify opportunities to grow the business in all channels (including retail/wealth partners)
- Ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
- An effective team player who enjoys taking an active and enthusiastic role in campaigns and achieving all business building initiatives
- Willing to participate in and contribute to all coaching activities
- IFIC not required, license will be part of training and must achieve a min passing mark. Having your IFIC is an asset.

**Additional Information**
- Training:

- Specialized business and industry training and ongoing support provided throughout employee onboarding period, with attendance for all training being mandatory.
- 16 weeks full time paid training - Monday to Friday, 9am to 5pm
- Hours:

- Full time: 37.5 hours a week
- You must be available and flexible to work a rotational shift; this is a week by week schedule that will have you rotating weekly start periods of days, afternoon and evening shifts that include weekends, 7am-10pm Monday to Sunday. You will receive two consecutive days off and you will have a 3 week advance notice of your rotational shift.**Mandarin and/or Cantonese language skills (verbal fluency and reading) are considered an asset for this opportunity, but not a requirement.**

**Work From Home Transition**
You will begin your employment at the above location, once you reach the criteria of the work from home program, which includes but is not limited to a quiet workspace, minimum internet bandwidth, and tenure guidelines, you will be provided the opportunity to transition to work from home for part of the work week

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomesbecause when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.**How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and pr

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