Contact Centre Representative

6 months ago

Markham, Canada TD Bank Full time

**Work Location**:
Markham, Ontario, Canada

**Hours**:
37.5

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**Department Overview**

**Helping is at the heart of everything **we do **at **our **contact **centr **es **, **and **we’re **proud of the value that we can deliver **from 7am EST - 12am EST, **7-days **a week for more than 2 **7 **million **TD **customers. Alongside **caring **colleagues and supportive leaders, **you’ll **make a meaningful difference to our business, our customers, and our communities.**

**Job Details**

**What **You **’ **ll **Do**

**As the voice of TD, **you’ll **be passionate about understanding our customers. Whether **you’re **assisting **in-bound callers with account **inquiries, or **resolving an issue by providing advice and recommending a TD product or service, **you’ll **help us offer trusted support to our clients whenever they need it. **You’ll **consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.**

**As a valued member of our Contact Centre Team, you will**:

- **Make people **’ **s day**:consistently **deliver an outstanding **customer service **experience **by offering **friendly **support through your knowledge of TD products, **services **and solutions.**
- **Solve problems efficiently**:r **esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.**
- **Achieve your goals**:c **onsistently r **each performance **objectives **, including **customer experience survey results, advice **and **quality goals, compliance regulations **, **and productivity targets **.**
- **Never stop learning**:a **ctively **p **articipat **e **in ongoing training and coaching support **to help **you **continue to **grow and **develop **in your **role **.
**Where **You’ll **Work**

**After completing in-person training and onboarding sessions, **you’ll **work primarily offsite. Since most of your work activities can be performed independently, **you’ll **spend about 95% of your time at your secure, private workspace **with a **stable internet connection **. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide **more **information **about **how this works for their team.
**Job Requirements**

**What You Need to Succeed**

**We’re **proud to work with a group of diverse colleague **s **. If you have relevant **experience **that **isn’t **mentioned below, tell us about it in your resume or cover letter.**
- **High School Diploma or equivalent**
- **Exceptional **communication and **listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)**
- **D **igital literacy across a broad range of devices ( **e.g. **, smartphones, tablets, laptops, headsets, etc.) **.**
- **Flexibility, resiliency, and a positive attitude when responding to challenging situations.**
- **Passion to **assist **customers in resolving unspoken needs by offering consultative advice**
- **Ability to work **both **independently **and as **part of a team **.**
- **Integrity **when managing sensitive customer information in alignment with **Regulatory and Compliance guidelines related to servicing and sales practices **.
**Additional Information**

**We’re **delighted that **you **’ **re **considering building a career with TD **. Through regular colleague development conversations, training programs, and a competitive benefits plan, **w **e’ **re **committed to providing the support our colleagues need to thrive both at work and at home.**

**Colleague **Development**

**If **you **’ **re **interested in a specific career path or **are **look **ing **to **build **certain skills, we **want to help you succeed. **You’ll **have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. **Whether you have a passion **about **helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization **at TD **- and **we’re **committed to helping you **identify **opportunities that support your goals.**

**Training & Onboarding**

**We’re **hosting in-person training and onboarding sessions in Markham for **10 **weeks **to ensure **you’ve **got everything you need to succeed in your new role.**

**Interview **Process**

**National Occupa **tion **Classification **(NOC) **Code**

**14201 - Banking, **i **nsurance **and other **f **inancial **c **lerks (NOC)
**Who We Are**:
**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary custo

  • Markham Credit Card Contact Centre Representative

    4 months ago

    Markham, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Department Overview** **Helping is at the heart of everything **we do **at **our **contact **centr **es **, **and **we’re **proud of the value that we can deliver **from 7am EST - 12am EST, **7-days **a week for more than 2 **7 **million...

  • Contiki - Contact Centre Agent - (Hybrid)

    4 months ago

    Markham, Canada The Travel Corporation (Canada) Full time

    Contiki - Contact Centre Agent - Join Our Team! Ready to turn your love for travel into a career? Join The Travel Corporation as a Contact Centre Agent and become the go-to expert for crafting exceptional travel experiences. Dive into diverse client interactions and play a key role in delivering seamless, unforgettable journeys! Why You’ll Love This...

  • Contact Centre Representative, Merchant Solutions

    3 days ago

    Markham, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - "Welcome to TD, how can I help?"_ Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million Customers. Every day is an opportunity...

  • Cantonese/ Mandarin Contact Centre Representative

    7 months ago

    Markham, Canada TD Bank Full time

    **Work Location**: Markham, Ontario, Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Department Overview** **Supporting and helping is at the heart of everything we do at our contact **centres **, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD...

  • Bilingual Contact Centre Representative, Canadian

    7 months ago

    Markham, Canada TD Bank Full time

    Work Location: Markham, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: - Department Overview - Supporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD...

  • Contact Centre Representative, Canadian Banking

    7 months ago

    Markham, Canada TD Bank Full time

    Work Location: Markham, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: - Department Overview - Supporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD...

  • Contiki - Contact Centre Agent (Hybrid)

    7 months ago

    Markham, Canada The Travel Corporation (Canada) Full time

    ABOUT TTC Our philosophy at The Travel Corporation (TTC) is simple. To create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global family-owned and run business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep...

  • Manager - Contact Centre Vendor Management

    3 weeks ago

    Markham, Canada ENERCARE Full time

    Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...

  • Chief Operations Officer, Contact Centre Optimization

    4 weeks ago

    Markham, Ontario, Canada Enercare Inc. Full time

    Enercare Inc., a leading home and commercial services company in Canada, is seeking an exceptional Chief Operations Officer, Contact Centre Optimization. This role offers an estimated salary of CAD 120,000 - 180,000 per annum.About the RoleIn this pivotal position, you will oversee planning and optimization of resource utilization in our omni-channel contact...

  • Contact Center Representative

    3 months ago

    Markham, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Department Overview** **S **upport **ing **and **h **elp **ing **is at the heart of everything **we do **at **our **contact **centr **es **, **and **we’re **proud of the value that we can deliver **24-hours **a day, **7-days **a week for...

  • Material Centre Representative

    3 months ago

    Markham, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Material Centre...

  • Contact Center Representative

    4 weeks ago

    Markham, Canada TD Bank Full time

    **Work Location**: Markham, Ontario, Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: 45 700 $/$45,700 - 61 000 $/$61,000 CAD **Department Overview** S upport ing and h elp ing is at the heart of everything we do at our contact centr es, and we’re proud of the value that we can deliver 24-hours a day, 7-days...

  • Overnight Contact Center Representative

    7 months ago

    Markham, Canada TD Bank Full time

    **Work Location**: Markham, Ontario, Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Department Overview** **Supporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD...

  • Contact Centre Rep Ii

    7 months ago

    Markham, Canada TD Bank Full time

    **Contact Centre Rep II**: - 431480BR **Job Category - Primary** - Call Center **Work Location** - 101 McNabb Street Corporate **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - Perform a broad range of...

  • Cantonese/mandarin Contact Center Representative

    4 months ago

    Markham, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Department Overview** **Supporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring...

  • Loss Prevention Contact Center Representative

    7 months ago

    Markham, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** **Markham Contact Center - Fraud Loss Prevention** "Welcome to TD, how can I help?" Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than...

  • Bilingual Contact Center Representative

    4 weeks ago

    Markham, Canada TD Bank Full time

    **Work Location**: Markham, Ontario, Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: 45 700 $/$45,700 - 61 000 $/$61,000 CAD **Department Overview** S upport ing and h elp ing is at the heart of everything we do at our contact centr es, and we’re proud of the value that we can deliver 24-hours a day, 7-days...

  • Financial Services Call Centre Representative

    4 weeks ago

    Markham, Ontario, Canada Randstad Full time

    We are seeking an experienced customer service professional to work as a Financial Services Call Centre Representative in our client's insurance industry office located in Markham. This is a 6 month assignment that offers the opportunity to work in a hybrid role with a competitive hourly rate of $19.56 and 37.5 hours per week.About Our ClientOur client...

  • Bilingual Contact Centre Representative

    3 weeks ago

    Markham, Canada TD Bank Full time

    **Work Location**: Markham, Ontario, Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: 45 700 $/$45,700 - 61 000 $/$61,000 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. **Job Details** **What**You**’**ll**Do** As the voice of TD,...

  • Contact Centre Rep Iv

    2 months ago

    Markham, Canada TD Bank Full time

    **Work Location**: Markham, Ontario, Canada **Hours**: 37.5 **Line of Business**: TD Wealth **Pay Details**: $51,400 - $72,600 CAD At TD Wealth Contact Center, our wealth specialists will work with you to help you achieve your financial goals through a comprehensive range of self-serve and phone support. Growing and making the most of your assets is at...