Contact Centre Representative

5 months ago

Markham, Canada TD Bank Full time

**Work Location**:
Markham, Ontario, Canada

**Hours**:
37.5

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**Department Overview**

**Helping is at the heart of everything **we do **at **our **contact **centr **es **, **and **we’re **proud of the value that we can deliver **from 7am EST - 12am EST, **7-days **a week for more than 2 **7 **million **TD **customers. Alongside **caring **colleagues and supportive leaders, **you’ll **make a meaningful difference to our business, our customers, and our communities.**

**Job Details**

**What **You **’ **ll **Do**

**As the voice of TD, **you’ll **be passionate about understanding our customers. Whether **you’re **assisting **in-bound callers with account **inquiries, or **resolving an issue by providing advice and recommending a TD product or service, **you’ll **help us offer trusted support to our clients whenever they need it. **You’ll **consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.**

**As a valued member of our Contact Centre Team, you will**:

- **Make people **’ **s day**:consistently **deliver an outstanding **customer service **experience **by offering **friendly **support through your knowledge of TD products, **services **and solutions.**
- **Solve problems efficiently**:r **esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.**
- **Achieve your goals**:c **onsistently r **each performance **objectives **, including **customer experience survey results, advice **and **quality goals, compliance regulations **, **and productivity targets **.**
- **Never stop learning**:a **ctively **p **articipat **e **in ongoing training and coaching support **to help **you **continue to **grow and **develop **in your **role **.
**Where **You’ll **Work**

**After completing in-person training and onboarding sessions, **you’ll **work primarily offsite. Since most of your work activities can be performed independently, **you’ll **spend about 95% of your time at your secure, private workspace **with a **stable internet connection **. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide **more **information **about **how this works for their team.
**Job Requirements**

**What You Need to Succeed**

**We’re **proud to work with a group of diverse colleague **s **. If you have relevant **experience **that **isn’t **mentioned below, tell us about it in your resume or cover letter.**
- **High School Diploma or equivalent**
- **Exceptional **communication and **listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)**
- **D **igital literacy across a broad range of devices ( **e.g. **, smartphones, tablets, laptops, headsets, etc.) **.**
- **Flexibility, resiliency, and a positive attitude when responding to challenging situations.**
- **Passion to **assist **customers in resolving unspoken needs by offering consultative advice**
- **Ability to work **both **independently **and as **part of a team **.**
- **Integrity **when managing sensitive customer information in alignment with **Regulatory and Compliance guidelines related to servicing and sales practices **.
**Additional Information**

**We’re **delighted that **you **’ **re **considering building a career with TD **. Through regular colleague development conversations, training programs, and a competitive benefits plan, **w **e’ **re **committed to providing the support our colleagues need to thrive both at work and at home.**

**Colleague **Development**

**If **you **’ **re **interested in a specific career path or **are **look **ing **to **build **certain skills, we **want to help you succeed. **You’ll **have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. **Whether you have a passion **about **helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization **at TD **- and **we’re **committed to helping you **identify **opportunities that support your goals.**

**Training & Onboarding**

**We’re **hosting in-person training and onboarding sessions in Markham for **10 **weeks **to ensure **you’ve **got everything you need to succeed in your new role.**

**Interview **Process**

**National Occupa **tion **Classification **(NOC) **Code**

**14201 - Banking, **i **nsurance **and other **f **inancial **c **lerks (NOC)
**Who We Are**:
**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary custo

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