Contiki - Contact Centre Agent - (Hybrid)

4 months ago

Markham, Canada The Travel Corporation (Canada) Full time

Contiki - Contact Centre Agent - Join Our Team
Ready to turn your love for travel into a career? Join The Travel Corporation as a Contact Centre Agent and become the go-to expert for crafting exceptional travel experiences. Dive into diverse client interactions and play a key role in delivering seamless, unforgettable journeys
Why You’ll Love This Role
Use CSP to identify client needs and showcase the best options.
Meet sales and service targets, support both inbound and outbound initiatives.
Keep updated on our IT systems and Customer Relationship Platform.
Rotate through sales, support, and warehouse distribution as needed.
Create strong, trusting connections with clients and colleagues.
Perks
Enjoy a $1630 annual travel credit, two weeks to work from anywhere in the world, and two paid workdays each year to volunteer for causes close to your heart, all while supporting our mission to MAKE TRAVEL MATTER®. Plus, you'll also have access to $3,000 annually for courses that fuel your passion.
About You
You’re a customer service dynamo with 1-2 years of experience and a knack for handling phone interactions like a pro. Fluent in English and with Microsoft O365 skills in your toolkit, you’ve got a bonus if you speak French. TICO certified or ready to dive into it? Perfect
You thrive on exceeding customer expectations and delivering top-notch service. Passionate and driven, you excel at using CSP to match our offerings with what clients need, all while building strong relationships. Always eager to learn and grow, you bring enthusiasm and a commitment to representing our brand with flair.
Who We Are
We are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, offering unique and rich local experiences, and are dedicated to making sure travel is easy and enjoyable.
The Travel Corporation is proud to be an equal-opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you
The Travel Corporation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

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