Contiki - Contact Centre Agent (Hybrid)

5 months ago

Markham, Canada The Travel Corporation (Canada) Full time

ABOUT TTC

Our philosophy at The Travel Corporation (TTC) is simple. To create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.
As a global family-owned and run business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our 40 award-winning brands and experience the TTC difference.

Contiki - Contact Centre Agent will receive inbound contacts and leads through various channels, and are responsible for providing the best service experience for our customers, both internal and external. Our Contact Centre Consultants are goal driven, and capture every sales opportunity with a strategic and attentive approach. Contact Centre Consultants control our most valued point of contact with our guests, and create the ultimate guest experience through consistent, professional care.

ABOUT TTC

We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands MAKE TRAVEL MATTER® for over 100 years. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference.

PERKS OF WORKING WITH US
- After your first year, you get an annual travel credit of $1250 to travel on any one of our core travel brands.
- You also get 2 weeks a year where you can work from anywhere in the world, your choice.
- To grow - we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3000 per year to support external learning and development courses that interest you and drive your passion.
- Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.
- Full health benefits package.

KEY RESULT AREAS & ACTIVITIES PERFORMED
- Use and embrace the Consultative Sales Process (CSP) to generate sales, identifying exact client needs, and articulating features, advantages and benefits of various options.
- Be accountable for personal sales and service metrics, with a focus on achieving targets
- Be proactively involved in outbound sales initiatives when required, and support remote sales initiatives whenever possible.
- Maintain accurate and up-to-date knowledge of The Travel Corporation’s proprietary IT system
- Support our Customer Relationship Platform by accurately update client names, addresses, and contact information
- Actively participate in ongoing training & development initiatives, ensuring up-to-date knowledge of company product, policies and procedures
- Assist in support and sales departments on a seasonal/rotational basis as required
- Help with Warehouse Distribution needs during peak times
- Work within the Travel Corporation’s core values & standards of service, to build trusting relationships with clients, both internal and external, providing a seamless level of service, and maintaining a high level of business productivity.
- Other duties as assigned

COMPETENCIES & ATTRIBUTES
- Customer Centric: You are able to anticipate, recognize, and exceed customer needs, and can uphold the standards of The Travel Corporation
- Attention to detail: You know that being accurate and thorough contributes to positive customer experiences, and providing quality is important to you.
- Passionate: intensely compelled to succeed and able to ignite that same emotion in those around you
- Sales: You will use the tenets of the Consultative Sales Process (CSP) to match our product with customer needs. You will maximize opportunities to up-sell, and embrace all training initiatives for increased sales.
- Nurturing: You will build, develop and cultivate relationships with clients, travel partners and colleagues; and being open, responsive, available and flexible make you easy to work with.
- Exploration: You will develop a quest for knowledge to understand the brand you represent, and are proactively committed to continuous improvement

EDUCATION
- High School Diploma or GED required
- Completion of a Travel and Tourism Diploma preferable but not essential
- Excellent written and verbal communication skills and a superior command of the English language
- TICO certification (or willingness to pursue) is required

EXPERIENCE
- 1-2 years’ experience in a Customer Service based environment
- Comfortable dealing with customers over the phone
- Proficient with computer systems i

  • Contiki - Contact Centre Agent - (Hybrid)

    2 months ago

    Markham, Canada The Travel Corporation (Canada) Full time

    Contiki - Contact Centre Agent - Join Our Team! Ready to turn your love for travel into a career? Join The Travel Corporation as a Contact Centre Agent and become the go-to expert for crafting exceptional travel experiences. Dive into diverse client interactions and play a key role in delivering seamless, unforgettable journeys! Why You’ll Love This...

  • Contact Center Rep

    5 months ago

    Markham, Canada TD Bank Full time

    **Contact Center Rep - Hybrid Eligible**: - 426740BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** -...

  • Guest Service Agent

    5 months ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...

  • Performance Analyst

    3 weeks ago

    Markham, Ontario, Canada Enercare Inc. Full time

    About the RoleEnercare Inc. is seeking a highly skilled Performance Analyst to join our Contact Centre team. As a key member of our analytics team, you will play a critical role in driving decision-making, optimizing operational performance, and working with our vendor management team to drive performance.Key ResponsibilitiesLead the development and...

  • Customer Care Representative

    5 months ago

    Markham, Canada Metergy Solutions Inc. Full time

    **Our Mission**: Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption. **Location**: 8133 Warden Ave (Near Warden and Enterprise) Markham, ON In-Office during training period (3 months+) Hybrid once fully trained Monday - Friday **Position...

  • Guest Service Agent- Part Time

    5 months ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...

  • Guest Service Agent Part

    5 months ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...

  • Guest Service Agent- Part Time

    5 months ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...

  • Guest Service Agent

    5 months ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Center and...

  • Customer Service Agent

    2 weeks ago

    Markham, Canada Parsons Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...

  • Contact Centre Rep Ii

    5 months ago

    Markham, Canada TD Bank Full time

    **Contact Centre Rep II**: - 431480BR **Job Category - Primary** - Call Center **Work Location** - 101 McNabb Street Corporate **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - Perform a broad range of...

  • Overnight Contact Center Rep

    5 months ago

    Markham, Canada TD Bank Full time

    **Overnight Contact Center Rep - Hybrid Eligible**: - 406256BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Hours/Availability Detail** - 11:45-7:45am **Pay...

  • Contact Centre Rep Iv, L&h

    5 months ago

    Markham, Canada TD Bank Full time

    **Contact Centre Rep IV, L&H**: - 417349BR **Job Category - Primary** - Call Center **Work Location** - 101 McNabb Street Corporate **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** Every single day is an...

  • Contact Centre Representative

    5 months ago

    Markham, Canada TD Bank Full time

    **Work Location**: Markham, Ontario, Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Department Overview** **Helping is at the heart of everything **we do **at **our **contact **centr **es **, **and **we’re **proud of the value that we can deliver **from 7am EST - 12am EST, **7-days **a week for more than 2...

  • Cantonese/ Mandarin Contact Centre Representative

    5 months ago

    Markham, Canada TD Bank Full time

    **Work Location**: Markham, Ontario, Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Department Overview** **Supporting and helping is at the heart of everything we do at our contact **centres **, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD...

  • Markham Credit Card Contact Centre Representative

    3 months ago

    Markham, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Department Overview** **Helping is at the heart of everything **we do **at **our **contact **centr **es **, **and **we’re **proud of the value that we can deliver **from 7am EST - 12am EST, **7-days **a week for more than 2 **7 **million...

  • Contact Centre Representative, Canadian Banking

    5 months ago

    Markham, Canada TD Bank Full time

    Work Location: Markham, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: - Department Overview - Supporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD...

  • Bilingual Contact Centre Representative, Canadian

    5 months ago

    Markham, Canada TD Bank Full time

    Work Location: Markham, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: - Department Overview - Supporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD...

  • HR Service Center Agent

    5 months ago

    Markham, Canada Extendicare Full time

    **Job Description**: Reporting to the HR Service Center Manager, the HR Service Center Agent will successfully provide resolutions to workforce inquiries. The HR Service Center Agent will handle basic inquiries, providing resolutions and support with both call and online ticket support. This position will be located at our Head Office in Markham, Ontario...

  • Bilingual English/Spanish Customer Service Agent

    5 months ago

    Markham, Canada Parsons Corporation Full time

    Description We are looking for a Bilingual English/Spanish Customer Service Agent to join our Smart Vehicle Solutions Contact Centre located in Markham. You are responsible for providing excellent customer satisfaction in a fast pace Contact Centre environment by helping our customers, and assisting Program delivery partners (e.g., inspection centres)...