Surveillance & Operations Specialist

5 months ago


Kanata, Canada SSi Canada Full time

Kanata, ON

WHAT DOES SSI CANADA DO?

SSi designs, builds, and operates telecommunications networks in Canada’s North. SSi’s mission is to provide high-quality, high-capacity and affordable broadband connectivity to remote or isolated First Nations communities.

Being the North’s premier broadband and mobile wireless technology company, SSi has been providing Internet service to over 50 remote and underserved communities across the NWT and Nunavut since 2005. Continuing its expansion, SSi is currently deploying and delivering mobile wireless broadband services across the Eeyou Istchee James Bay region of Québec.

WHAT WILL YOU DO?

As a Surveillance & Operations Specialist, you are a technological leader working in a team whose mission is to ensure that SSi maintains the highest quality of service for its customers.
The general duties include:

- Monitor and surveil all network elements using various Network Monitoring Systems (NMS) and Operational Support Systems (OSS) from vendor, in house and 3rd party provided;
- Provide fault management including responding to alarms, ticket creation, fault isolation, detailed troubleshooting, escalation and reporting to other teams until service is restored;
- Produce accurate trouble ticketing and operational reporting;
- Perform configuration and change management including setting up and testing of network elements as well as approving and monitoring all change activities that take place over the network;
- Identify continuous process improvement initiatives that will reduce manual intervention and handoffs between departments;
- Ensure operational knowledge base is continuously up-to-date by working with Engineering teams and others to define information and procedural requirements; and
- Assist platform specialists and Network Engineering to research and plan technical solutions, conduct vendor selection, design and implement new services and systems into SSi's network.

WHAT DO YOU NEED?
- Degree or certification in electronics, telecommunications, electrical engineering and/or computer science.
- 5+ years of experience in the telecommunications industry
- 5+ years of experience with wireless networks (GSM & LTE), LAN, WAN and MPLS networking.
- 5+ years of experience using NMS / OSS network monitoring tools and ticketing systems.
- 5+ years of experience with Unix / Linux administration.
- Availability to work varying shifts: day time, afternoon and night rotational shifts.
- Excellent problem-solving and technical troubleshooting skills.

Nice to have:

- Certifications: CCNA, CCNP, ITIL, CompTIA Network+, CompTIA Security+
- Familiar with various satellite telecom technologies and hardware.

WHY JOIN SSI?
- Fun and supportive culture where everyone loves to have fun while staying productive;
- Impactful and meaningful work that inspires everyone to do their best;
- Healthcare benefits, vacation, wellness days, and birthday off because employee recognition is key;
- A diverse, equitable, and inclusive work environment where each other's differences are celebrated;
- Free healthy snacks, fruit, coffee, and tea to keep energy levels high; and
- Showers and locker room to enjoy after a workout.



  • Kanata, Canada SSI Canada Full time

    Job Overview: We are seeking a highly motivated and detail-oriented Operations Associate to join our team. As an Operations Associate, you will play a crucial role in ensuring the smooth and efficient operation of our organization. This position requires strong surveillance and law enforcement skills. **Duties**: - Monitor and maintain surveillance systems...

  • Junior Surveillance

    6 months ago


    Kanata, Canada SSi Canada Full time

    Kanata, ON OUR MISSION AT SSI CANADA At SSi, we are driven by a powerful mission: to revolutionize the lives of those residing in remote communities by providing them with reliable, high-quality broadband and mobile connectivity. Since 2005, SSi has been at the forefront of designing, constructing, and managing telecommunications networks in Canada’s...

  • Junior Surveillance

    5 months ago


    Kanata, Canada SSI Canada Full time

    **JOIN US IN IMPROVING LIVES IN REMOTE COMMUNITIES** At SSi, headquartered in Yellowknife, Northwest Territories, with a network operations centre in Ottawa, our mission is deeply rooted in enhancing the lives of those residing in northern and remote communities. With over 30 years of operating experience, we stand as pioneers in delivering cutting-edge...

  • Junior Surveillance

    6 months ago


    Kanata, Canada SSI Canada Full time

    **JOIN US IN IMPROVING LIVES IN REMOTE COMMUNITIES** At SSi, headquartered in Yellowknife, Northwest Territories, with a network operations centre in Ottawa, our mission is deeply rooted in enhancing the lives of those residing in northern and remote communities. With over 30 years of operating experience, we stand as pioneers in delivering cutting-edge...


  • Kanata, Canada Solink Full time

    **OPERATIONS ENABLEMENT MANAGER** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A bit about...


  • Kanata, Canada Punjabi Food Truck Inc. Full time

    Punjabi Food Truck Inc. is seeking a friendly and dynamic **Customer Client Specialist** to join our team on a part-time basis. As a part-time Customer Client Specialist, you will play a key role in ensuring our customers have a delightful experience when visiting our food truck. If you're enthusiastic, customer-focused, and love Punjabi cuisine, we...

  • Culinary Specialist

    1 month ago


    Kanata, Canada beBee Professionals Full time $28,000 - $35,000

    We are seeking a skilled Culinary Specialist to join our team at beBee Professionals in Kanata. As a key member of our kitchen staff, you will be responsible for preparing high-quality meals and ensuring the smooth operation of our kitchen.Key Responsibilities:Prepare and cook food items according to menu specifications.Ensure food is plated properly and...


  • Kanata, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Kanata. The successful candidate will be responsible for providing administrative support to our office operations, ensuring a smooth and efficient work environment.Key Responsibilities:Manage office correspondence, including...


  • Kanata, Canada Cliniconex Full time

    **Join Our Team at Cliniconex** **Position**: Payroll & Accounting Specialist **Reporting to**: VP, Finance **Location**: Kanata (Hybrid) **Meet Cliniconex** At Cliniconex, our focus is our customers, our community and our culture. As a small company, we understand the importance of having a team that connects effectively. Whether it’s day-to-day...


  • Kanata, Canada beBee Professionals Full time $45,000 - $65,000

    As a Customer Service Specialist at beBee Professionals, you will play a vital role in ensuring exceptional customer experiences. Your responsibilities will include greeting and assisting customers, maintaining product knowledge, and collaborating with team members to achieve sales targets.Key Responsibilities:Greet and assist customers with their...


  • Kanata, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a highly skilled Business Support Specialist to join our team in Kanata, Canada. In this role, you will be responsible for providing administrative support to the office, ensuring efficiency and a productive work environment.Key Responsibilities:Manage office operations, including scheduling, correspondence, and file management.Supervise and...


  • Kanata, Canada beBee Professionals Full time $45,000 - $65,000

    As a Reliable Regional Route Logistics Specialist, you will play a crucial role in ensuring the efficient transportation of goods across regional routes for beBee Professionals in Kanata.Key Responsibilities:Safely operate a company-provided truck to transport goods between specified locations.Conduct thorough vehicle inspections and report any maintenance...


  • Kanata, Canada beBee Professionals Full time $30,000 - $45,000

    Join our team as a Site Support Specialist and play a vital role in ensuring the smooth operation of our construction sites. You will assist skilled tradespeople, maintain tools and equipment, and promote a safe working environment.Key Responsibilities:Support skilled tradespeople on-site, including carpenters, electricians, and other workers.Load and unload...


  • Kanata, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Kanata, Canada. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office...


  • Kanata, Canada MRS Management Ltd. Full time

    **Job Title**:Project Support Specialist **Company**: Munitions Response Services (MRS) Ltd. **About MRS**: MRS is a rapidly growing firm specializing in unexploded ordnance (UXO) remediation with operations across the country. We believe that our creative and talented employees are key assets, and investing in their development is an investment in our...


  • Kanata, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Kanata. The successful candidate will be responsible for providing administrative support to our office operations, ensuring that our office runs efficiently and smoothly.Key Responsibilities:Provide administrative support to the...


  • Kanata, Canada Carrier Full time

    **Country**: Canada **Location**: LOC13004 88 Hines rd.,Kanata,Ontario,K2K 2T8,Canada **Service Controls Specialist - BAS** **Carrier** is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make...


  • Kanata, Canada Chubb Fire & Security Canada Corporation Full time

    _**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology Leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...


  • Kanata, Canada Martello Technologies Full time

    We’re seeking a qualified Partner Solution Specialist who provides consultation and product expertise to guide clients in setting up and/or managing their business using Martello’s tools and products. This role will be on pre-sales support, post sale delivery and strategy for Mitel. You will develop positive long-term relationships with customers and...


  • Kanata, Canada Martello Technologies Full time

    We are looking for a Billing and Revenue Specialist to join our growing dynamic Finance Team. In this role, you will have the opportunity to further develop your skills in corporate accounting by actively participating in monthly, quarterly, and year-end activities in addition to being responsible for a variety of other financial accounting and reporting...