Junior Surveillance

Kanata, ON

OUR MISSION AT SSI CANADA

At SSi, we are driven by a powerful mission: to revolutionize the lives of those residing in remote communities by providing them with reliable, high-quality broadband and mobile connectivity. Since 2005, SSi has been at the forefront of designing, constructing, and managing telecommunications networks in Canada’s North. Our dedication has enabled over 50 remote and underserved communities across the NWT and Nunavut to access the internet and mobile services. As we continue to expand, our focus remains on deploying these services to the Eeyou Istchee James Bay region of Québec.

WHAT WILL YOU DO?

YOUR RESPONSIBILITIES WILL INCLUDE:

- Vigilantly monitor and surveil network elements using advanced Network Monitoring Systems (NMS) and Operational Support Systems (OSS).
- Provide fault management services, promptly responding to alarms, creating tickets, isolating faults, and escalating issues until resolution is achieved.
- Generate precise trouble tickets and operational reports to facilitate efficient problem-solving.
- Execute configuration and change management tasks, including testing network elements and overseeing change activities.
- Champion continuous process improvement initiatives to elevate service quality for our valued customers.
- Maintain an up-to-date operational knowledge base in collaboration with Engineering teams.
- Collaborate with platform specialists and Network Engineering to research, plan, and implement technical solutions, services, and systems.

WHAT YOU NEED?
- Graduation from a college or University level technical program in electronics, telecommunications, electrical engineering, computer science, or IT.
- Flexibility to work varying shifts, including daytime, afternoon, and night rotations.
- Strong problem-solving skills and proficiency in technical troubleshooting.
- Exceptional oral and written communication skills in English (testing will be conducted during the interview).
- A fast learner

NICE TO HAVE
- Certifications such as CCNA, CCNP, ITIL, CompTIA Network+, CompTIA Security+
- Familiarity with various satellite telecom technologies and hardware.

WHY JOIN SSI?
- Contribute to a meaningful mission that positively impacts lives in remote areas of Canada.
- Experience a supportive and enjoyable work culture where productivity and fun go hand in hand.
- Engage in meaningful work that inspires you to excel.
- Enjoy healthcare benefits, vacation time, wellness days, and your birthday off, because we value and recognize our employees.
- Thrive in a diverse, equitable, and inclusive work environment that celebrates individual differences.
- Indulge in free healthy snacks, fruit, coffee, and tea to keep your energy levels high.
- Free onsite parking