Operations Enablement Manager

4 days ago

Kanata, Canada Solink Full time

**OPERATIONS ENABLEMENT MANAGER**

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

**_ A bit about the role _**

**WHO YOU ARE**
- You have 5+ years of enablement experience in operations or implementation teams, ideally within a SaaS or tech-enabled service organization.
- You have a proven track record of implementing operational improvements and managing complex deployments involving both hardware and software.
- You have strong experience with process mapping, documentation, and the creation of enablement materials.
- You have experience with changing and managing changes within systems, including CRM, operational systems, ticketing systems, and integration with these systems.
- You have excellent communication and training skills, with the ability to mentor and uplift a growing team.
- You have strong organizational and leadership skills, with the ability to manage multiple projects and stakeholders.

**_ Bonus if you._**
- You have experience in working with third-party logistics (3PL) and third-party technician scheduling.
- You have previous experience working with SaaS companies that provide a combination of software and hardware implementation.
- You have knowledge of video surveillance systems and hardware installation, which would be considered an asset.
- You have experience with continuous improvement methodologies, such as Lean or Six Sigma.

**SECURITY REQUIREMENTS**:

- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
- Be willing to comply with Solink’s own security policies and standards.

**WHAT WILL YOU DO?**

Process Improvement & Optimization:

- You have experience conducting in-depth analysis of current processes.
- You have a talent for identifying inefficiencies, gaps, and variances in current workflows, and you propose data-driven improvements independently and collaboratively with department heads and operational teams.
- You have a knack for developing and refining processes by simplifying or eliminating steps through creative workflow and system automation.
- You have the ability to improve workforce quality and adherence to processes by developing documentation and reusable templates for the majority of steps.

Prioritization & Organization:

- You have the skill to act as the PM associated with all active initiatives, making a plan, understanding team needs, and ensuring dates are set and commitments met.
- You have a strong ability to prioritize efforts based on problem statements and associated tangible benefits.
- You have a commitment to hitting deadlines by staying organized using systems or tools such as Asana, Monday, JIRA, or ClickUp.
- You have experience creating and standardizing templates, checklists, contracts, project plans, and presentations to support smooth client engagements and internal operations.

Systems & Tools Improvements:

- You have experience implementing and managing technology solutions that support operational efficiency and effectiveness, such as HubSpot, Google Sheets and Forms, Intercom, and phone systems.
- You have a data-driven approach when implementing solutions.
- You have the ability to independently implement new technology enablers or make changes in the system and/or collaborate with technology SMEs in the company for system improvements.

Data Ownership:

- You have the skills to arm the team with relevant data and reporting, creating visibility and driving accountability at the role level.
- You have a talent for using data to make informed decisions and providing leadership with insights into team performance and areas for improvement.
- You have experience acting as a data steward, knowing that clean and accurate data drives better decisions and actions.

Change Management, Training & Mentorship:

- You have a proactive approach to managing change across the company and within the department when creating or updating processes.
- You have experience building comprehensive enablement materials, including SOPs, process diagrams or maps, training decks, onboarding materials, and user guides, and you leverage LMS to make it scalable for new employees.

Continuous Improvement & Quality Assurance:

- You have led continuous improvement initiatives by analyzing post-install feedback and KPIs to identify areas for further enhancement.
- You have a collaborative spirit, working closely with stakeholders across departments (Operations, Supply Chain, Customer Success, Product, and Support) to ensure that deployment processes meet business objectives.
- You have experience managing change for new product features.
- You have a commitment to regularly reviewing and upgrading quality assurance processes to ensure high client satisfaction and successful

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