Departure Control Coordinator

2 weeks ago


Vancouver, Canada Pacific Coastal Airlines Full time

**Join our team**

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and Southern Alberta.

Reporting to the Senior Manager, Operations Control, this position works closely with the various units in the Operations Control Centre (OCC) and Airport Stations as well as external agencies to coordinate operational activities across the Pacific Coastal Airlines network. The Departure Control Coordinator provides support, input and recommendations to the Operations Duty Manager to ensure customer satisfaction and relevant customer handling policies and best practices are considered in day-of operational decision-making.

**Responsibilities**:

- Coordinate operational activities across the Pacific Coastal Airlines network including receiving aircraft movement times via VHF radio and entering these in the fleet management system.
- Inputting and communicating delays and working with the Operations Duty Manager (ODM) to mitigate downline delays.
- Process delay reports and participate in the delay code audit and reconciliation process.
- Assist with contingency and recovery planning and communication during irregular operations (IROPs).
- Provide support, input and recommendations to the ODM to ensure customer satisfaction and relevant customer handling policies and best practices are considered in day-of operational decision-making.
- Monitor connecting passenger loads and coordinate with the ODM to anticipate and mitigate possible misconnect situations.
- Maintain regular communication with and direct Airport Stations to take proactive actions to reduce the number of misconnecting passengers and bringing any Airports-level operational constraints to the attention of the ODM.

**Qualifications**:

- A high school diploma (minimum) or higher
- A minimum of 2 years of customer service or ramp operations experience working for a Canadian national or regional air carrier
- Possess a Restricted Operator Radio License
- Leadership experience and a high degree of proficiency using AmeliaRES would be considered a strong asset.

**Success Factors**:
**_Why Pacific Coastal Airlines? _**

**Company Culture**: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

**Compensation**: We recognize and value industry experience by offering competitive compensation commensurate with prior experience as well as a company-match Group RRSP to assist with retirement planning.

**Health Benefits**: We offer a standard benefits package consisting of health, dental, vision, travel medical, life insurance, AD&D, short-term disability, long-term disability, an employee and family assistance program, paid sick days, and paid personal emergency days.

**Travel Benefits**: We offer excellent travel perks within the Pacific Coastal network for employees, their families, and their buddies. Also available to employees and their eligible family members is standby travel on many other airlines across the world. Additionally, employees are eligible for corporate discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

**Employee Programs**: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.



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