Project Support Administrator

6 months ago

Greater Toronto Area, Canada AutoTrader.ca Full time

The role of the Project Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include placing listing upgrades on behalf of dealers based on selections received from Trader data science team, communicating with internal teams for the set up of new dealers, generating reports of Listing Upgrades placed and billing reports.

**What you’ll do**
- Place Listing upgrades in our back-end system based on guidelines provided by the data science team
- Communicate internally on weekly placements, and anomalies and produce reports when necessary
- Generate reports from internal systems to validate that billing information is processed for the customer.
- Respond to customer inquiries as needed.

**What you bring to the table**
- Must be very detail oriented and very customer-focused
- Must be organized and able to manage clients' expectations
- Be self-motivated and work individually and as a team
- Have a sense of urgency to resolve and investigate issues
- Able to work in a fast-paced and deadline-driven environment

**Must have**
- Solid verbal/written communication skills
- MS Office experience - specifically Excel is essential
- Previous customer service experience
- Strong customer service skills
- Strong analytical skills
- Previous experience working with software systems (including CRM tools, data entry systems)

**What’s in it for you**
- We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

**Fitness and wellness**
- We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

**Benefits from Day 1**
- Gym discounts
- Local in-office free gyms
- Employee and Family Assistance program
- Weekly virtual wellness events
- In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.
- Conferences & training budget
- Regular internal training programs

**Financial planning**
- Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

**Competitive salary**
- Annual bonus structure
- 3% CPP matching

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