Coordinator - HRis & Training and Development

2 weeks ago


Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

**Scope**: Planning and organising the training of new hires within our call centre. Deliver training and refreshers to employees including new hires. Create and update reference manuals and bulletins.

**Job Description: Responsibilities**:

- Maintain training manuals in order to conduct training sessions and ensure that training material is accessible to all employees on MILO.
- Facilitate orientation, training and refreshers of new hires on our different reservation systems, as well as on other tools needed to perform their tasks.
- Create new procedures when needed.
- Inform the staff on new and actual procedures, existing and new products and promotions.
- Guide new hires during call centre initial training.
- Maintain good contact with suppliers (hoteliers and tourist offices) in order to plan and coordinate training sessions.
- Verify, clarify, research and re-structure information provided by the business to ensure communication to staff is comprehensive and complete.
- Answer questions received on our products and maintain a reference documents for all to consult.
- Communicate changes / corrections to be made in the systems to the appropriate departments.
- Update skills and knowledge by enrolling in training specialist programs and assisting to presentations.
- Coordinate tour guides and liaise with tourism schools to facilitate the Call Centre hiring process.

**Knowledge and Skills required**:

- College diploma in Tourism
- Minimum of 1 year experience in a call centre position as well as facilitation and/or coaching experience
- Fluently bilingual in English and French
- Excellent communication and organisational skills both written and verbal.
- High energy and enthusiasm level
- Strong team player
- Knowledge of TTS and ARD
- Excellent interpersonal skills and the ability to motivate employees.
- Demonstrate good judgement, initiative & flexibility.
- Detail oriented
- Ability to work under pressure, multitask and manage daily schedule
- Advanced computer skills in Word, Excel, Power Point as well as Air Canada Vacations Reservation system
- In depth product, policies and procedures knowledge


  • HRis Coordinator

    3 weeks ago


    Montréal, Canada MSP Corp Full time

    At MSP Corp, we're dedicated to fostering a workplace that celebrates diversity, promotes inclusivity, and values every team member's unique contributions. Join us in our commitment to excellence and innovation as we continue to grow and make a positive impact in our community. **Job Title**: HRIS Coordinator **Summary**: Are you detail-oriented with a...

  • HRis Analyst

    2 weeks ago


    Montréal, Canada DRW Full time

    **DRW** is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices...

  • HR Advisor

    2 weeks ago


    Montréal, Canada Omnitrans inc. Full time

    If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place ! The HR Advisor and HRIS Specialist (the “Advisor”) is responsible for...


  • Montréal, Canada Excelgens Full time

    **Business Overview**: Within the HR Information Systems and Employee Data Management team, the HRIS Support Specialist works extensively with all BNPP Americas HR teams as well as IT to support and maintain the HRIS as well as homegrown java tools. Ensures that deliverables meet or exceed individual objectives. Support HR COO teams and other HR stakeholders...


  • Montréal, Canada Excelgens Full time

    Client - BNP Paribas Preffered - Financial Background Fully Vaciinated - Covid **Business Overview**: Within the HR Information Systems and Employee Data Management team, the HRIS Support Specialist works extensively with all BNPP Americas HR teams as well as IT to support and maintain the HRIS as well as homegrown java tools. Ensures that deliverables...

  • Summer Student

    2 weeks ago


    Montréal, Canada Brivia Group Full time

    **ABOUT BRIVIA**: Founded in Montreal in 2000, **Brivia Group** is a Canadian real estate development and investment group with a growing portfolio of residential and mixed-use projects in the region. Led by its Founder, President, and CEO **Mr. Kheng Ly**, Brivia has successfully completed many projects that signify innovation, expertise, and...


  • Montréal, Canada Tekwissenllc Full time

    **Overview**: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking **Responsibilities**: **System Support** -...


  • Montréal, Canada BBA inc. Full time

    **Type of position**: Regular Your future role on our team With us, you’ll get the opportunity to Manage the Benefits and HRIS mailbox and take the appropriate measures to promptly resolve claims. Manage employee data in our ERP system. Process all information related to electronic employee files. **Answer questions about benefits, such as**: medical,...


  • Montréal, Canada BBA Full time

    **Type of position**: Regular **Your future role on our team** **With us, you’ll get the opportunity to** - Manage the Benefits and HRIS mailbox and take the appropriate measures to promptly resolve claims. - Manage employee data in our ERP system. - Process all information related to electronic employee files. - Answer questions about benefits, such as:...


  • Montréal, Canada Gildan Full time

    **_The opportunity_** As part of the Digital HR team, the Business Analyst HRIS brings experience and expertise in PeopleSoft HCM and its related modules’ global administration. The successful incumbent is involved in the development of new modules (or new solutions), improvement initiatives, implementation of the system to new facilities, and will carry...


  • Montréal, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Training Coordinator

    2 weeks ago


    Montréal, Canada American Iron and Metal Full time

    Company Description American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...


  • Montréal, Canada Intelcom Full time

    Ride the next mile with us! - **Responsibilities**: - Provide comprehensive technical support and assistance to users and IT Help Desk for HRIS-related issues, responding quickly to inquiries and resolving issues in a timely manner.- Diagnose and resolve technical issues reported by users.- Develop an in-depth understanding of our HRIS systems, including...


  • Montréal, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...


  • Montréal, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Coordinator, Training

    2 months ago


    Montréal, Canada Air Canada Vacations Full time

    **Job Brief**: Air Canada Vacations is hiring a Training & Development, Coordinator, / Vacances Air Canada recrute un/une Coordonnateur(trice), Formation et développement. Planning and organizing the training of new hires within our call center. Deliver training and refreshers to employees including new hires. Create and update reference manuals and...

  • Coordinator, Training

    2 weeks ago


    Montréal, Canada Air Canada Vacations Full time

    **Description d'emploi**: Air Canada Vacations is hiring a Training & Development, Coordinator, / Vacances Air Canada recrute un/une Coordonnateur(trice), Formation et développement. Planning and organizing the training of new hires within our call center. Deliver training and refreshers to employees including new hires. Create and update reference manuals...


  • Montréal, Canada Ubisoft Full time

    As an HRIS Functional Analyst, you will work within the HR operational team, as part of the processes, systems and operations "squad". Your role will be to ensure the support, maintenance and evolution of the products under your responsibility. **What you'll do** - Understand and analyze the needs and problems of internal customers and design and propose...

  • HRis Analyst

    2 weeks ago


    Montréal, Canada BRP Full time

    Here at BRP, we’re creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements and aspirations are a reflection of our teams’ exceptional expertise. Want to bring your true self on this adventure? **YOU WILL HAVE THE OPPORTUNITY TO**: Work closely...


  • Montréal, Canada Valsoft HQ (EN) Full time

    **People Operations Coordinator - Hybrid - Montreal** **We're currently hiring for a People Operations Coordinator to join our growing team in Montreal!** Who We Are: Valsoft was founded in 2015 in Montreal, Canada. Our focus is to acquire and grow vertical market software businesses that provide mission-critical solutions in their respective niche...