Account Manager

4 weeks ago

Thornhill, Canada WellnessLiving Full time

**Title**:  Account Manager
**Salary**:  Base Salary + Benefits + Vacation
**Location**: Thornhill, ON *Hybrid
**Length**:  Full-time, Permanent
**About Us**:
At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.
**About You**:
Are you looking to take your career to the next level?
If you’re a natural-born problem solver and a team player looking for the opportunity to learn and grow within the SaaS industry, then we want to talk to you.
- Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.
- Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.
- Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.
- Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.
- Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, actively seeks out change, and is knowledgeable of current industry trends, practices, and technology.
- Time Management — Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.

**Responsibilities**:

- Build and maintain strong, long-lasting client relationships
- Host effective webinars and generate new customer facing content showcasing WellnessLiving’s unique value to prospective clients
- Promote effective WellnessLiving solutions towards reaching clients’ goals by understanding clients’ organizational structure and business models
- Manage a cadence for customer engagement
- Conduct ongoing client meetings to communicate best practices, successes, and data-driven results to solidify relationships and facilitate business reviews and referrals
- Provide expert knowledge of WellnessLiving’s software and tools, and advise on key features and functionalities to meet clients’ needs
- Regularly review existing WellnessLiving client data to anticipate future client needs
- Create and analyze client reports to anticipate issues and identify trends and opportunities
- Work closely with the Support, Onboarding, Product, and Sales and Marketing teams to implement strategies for maximizing revenue opportunities

**Skills & Qualifications**:

- 3+ years of sales experience, preferably in SaaS
- Experience in fast-paced, client-facing roles, building strong relationships, and identifying revenue growth opportunities
- Previous roles as an Account Executive, Account Manager, or similar, with a focus on managing client relationships and driving upselling/cross-selling opportunities
- Skilled in hosting and leading webinars to demonstrate software benefits
- Track record of successful cold outreach, converting leads into clients
- Proficient in CRM tools, especially Salesforce
- Adept at customer interactions, including creating meeting agendas, preparing for meetings, and managing post-meeting documentation and follow-ups
- Outstanding listening and communication skills with the ability to uncover potential areas of concern and areas of opportunity and attention to detail
- Ability to work effectively within a team environment; communicating with several internal departments to collaboratively determine best solutions for clients
- Adaptability and the ability to creatively use resources, adjusting to changes quickly and professionally
- Professional and positive team attitude and high standards of performance for self and others.
- Familiarity with SEO principles is preferred
- Experience with brand strategy and website management is preferred
- Formal education in Business or Sales is an asset
- Experience working with clients in the health and wellness industry is an advantage

Please note that those who meet the qualifications for the position will be contacted directly.

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