Solution Technical Specialist

2 months ago


Montréal QC, Canada Graitec Full time

About Graitec Group:
GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.

**Ambitious and fast-growing environment**: We see ourselves as a 30-year-old startup, having doubled our revenue in the last 3 years thanks to both organic and inorganic growth and targeting 500m€ revenue in 2024 (join us to make it happen).

We strongly believe that this growth will continue since the market is only at the beginning of its digitization.

**Experts & Talents with strong culture**: Our team is made of more than 700 outstanding talents with a strong management team to execute our mission.

**A true international group**: Graitec serves more than 200,000 customers worldwide with over 50 offices in 13 countries, enabling us to meet our customer needs around the globe.

**A market leader**: We are one of the largest AUTODESK Platinum Partners and the only one operating at a worldwide scale with an equal split of business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Software.

**Strong products serving the construction & manufacturing industries**: Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.

We are driven to hire the best people, with diverse experiences, and provide them with the resources that empower them to achieve their full potential. This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth.

Overview:
The Graitec technical team in Montreal is looking for a bilingual (French and English) Solution Technical Specialist specializing in structural analysis for all services associated with the Advance Design & BIM Designer products.

**Objectives**:

- Contribute to the profitability and increased development of our clientele by offering a range of consultancy and training services before and after sales. Use your technical experience to improve the company's product services by collaborating with the various teams
- Have a good understanding and use of our Graitec Advance Design structural analysis solution in accordance with the Canadian & American markets
- Position yourself as an expert in the use of this software
- Support sales teams by performing relevant product demonstrations, technical support, training, advice and configuration to customers and prospects
- Manage technical relationships with key customers

**Responsibilities**:

- Develop a complete understanding of Advance Design software to ensure that each sales opportunity is maximized
- Position Advance Design as the preferred solution for concerned industries
- Animate product demonstrations and presentations
- Perform training on Advance Design and other products at Graitec North America offices, at Graitec authorized reseller offices and potentially at customers' sites.
- Participate in the development of Advance Design requiring:

- Monitoring of relevant and associated standards
- Creation and updating of databases, default parameters and product specifications
- Continuous improvement of the product based on personal and customer comments
- Creation of technical documentation
- Provide ongoing technical support and promote products in collaboration with sales and technical teams through online webinars and other similar activities as required
- Organize and lead technology workshops for new customers, existing customers and resellers to help improve our reputation as a leading North American Advisor and Consultant
- Act as an ambassador for Graitec during all customer interactions and have a model behavior thus allowing the company to be considered as a truly service oriented company
- Participate in business projects when necessary
- Perform any other ad-hoc tasks that are relevant to this job requested by your supervisor

**Responsibilities**:

- Bachelor's degree in civil engineering is mandatory
- Experience in structure design according to the NBCC (A23, S16 and / or O86) or AISC/ACI
- Extensive experience with structural analysis software

Qualifications:

- Bilingual French and English
- Client orientation
- Quality orientation
- Communication
- Personal organization
- Teamwork
- Self motivated
- Innovative and problem solving
- Industry knowledge
- Maintaining and developing relationships
- Influence others

Interview Process:

- Introduction with John, Talent Acquisition Partner
- Interview with Farshad, Hiring Manager
- Interview with peer of hiring manager or stakeholder
- Onsite interview in Montreal



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