Technical Analyst

6 days ago


Montréal, Canada IBM Canada Full time

Introduction

At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

Expertus, an IBM Company, is a Montreal-based financial technology company specializing in end-to-end digital payments to help clients address the aging payment infrastructures used by banks, credit unions, regulators and large enterprises. The acquisition strengthens IBM’s portfolio as an end-to-end payment platform solutions provider, thus advancing IBM’s hybrid cloud and AI strategy.

Expertus is looking for a Technical Analyst to be part of the various stages of computer system deployment and operation. The Technical Analyst is an integral part of one of our operations teams. The incumbent will be mentored by members of the operations team, in order to gain a truly collaborative experience in an established and growing FinTech.

General Responsibilities
- Prioritize requests and ensure that requests are followed up.
- Diagnose customer incident tickets through a process of incident and problem diagnosis and resolution.
- Document bugs and issues encountered clearly and concisely in the JIRA ticketing system.
- Assist with transferring service calls (dispatch).
- Help the team document the various technical procedures for the sound management of Expertus environments.
- Work in conjunction with the system and solution integration specialists on operations tools and processes.
- Undertake projects independently to assist the operations team.

Required Technical and Professional Expertise
- Linux (functional level)
- Microsoft Windows Server (functional level)
- Cloud-based computing (basic knowledge)
- A clear credit check is a requirement for this role

Preferred Technical and Professional Expertise
- ITSM such as a Wiki or the Atlassian suite (Jira, Confluence)
- Networking knowledge (VPN, DNS)
- SQL knowledge (formulating requests)
- Scripting knowledge (Ansible, Bash, Perl, Powershell)
- Java and Python knowledge
- Monitoring solution knowledge (Nagios Core, Nagios Xi, Nagios Log Sever, Pagerduty, logstash, elasticsearch)
- Knowledge in Windows servers and Linux environments (AIX, CentOs, RedHat)
- Knowledge in AWS cloud-based computing environments

Must have the ability to work in Canada without sponsorship.

Key Job Details Country/Region:CA State:QUEBEC City:Montreal Category:Technical Specialist Required Education:Bachelor's Degree Position Type:Professional Employment Type:Full-Time Contract Type:Regular Company:(0026) IBM Canada Limited - IBM Canada Limitee Req ID:585997BR Travel Required:Some travel may be required based on business demand


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