Support Officer

4 weeks ago

Hamilton, Canada Mohawk College Full time

**Support Officer - Partnerships** Status**:Full Time

**Hours**: Monday - Friday, 35 hours/week

**Home Campus**: Fennell

**Payband**: G

**Rate of Pay**:$30.87

**Posting Date**:June 6th, 2023

**Closing Date**: June 12th, 2023 at 7:00 pm EST

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

**Support Officer - Partnerships**

The incumbent is responsible for ensuring International health insurance records are properly maintained, and reconciled by semester for students in our partnership programs.

The incumbent is responsible for completing and filing the compliance report for Immigration, Refugees and citizenship Canada for our partner institution.

**Responsibilities**:
The duties of this position include, but are not limited to:
**International Applicant and Student Systems**
- Ensures efficiency in developing and maintaining a calendar of business cycle events to ensure all activities including, but not limited to, set-ups, system rolls and uploads, processes, system upgrades, and internal and external hard and soft communications occur on time, in the proper order and with absolute accuracy according to the business cycles of all concurrent terms.
- Ensures that documentation on the ISP database, Banner, and IAS is correct and that all correspondence with a student are recorded and updated on the database
- Confirming, creating an OCAS number, registering, transferring and/or withdrawing students in their full-time post-secondary programs including ESL.
- Checking Banner and Cognos reports to ensure that the student has been identified correctly as an international student and, in the event of inaccurate data, entering the correct information.
- Maintaining copies of vital documents to study in Canada - current student visas, letters required for immigration, US visitor visas, re-entry visa letters, current health insurance coverage documents etc.
- Cross-referencing through the Banner program, the Cognos reports, the student information and the international database to ensure the program of choice is correct and the appropriate fees have been received.
- Verifying correct fee invoicing for all students who are new, returning, out of program, withdrawn, following reduced workload, delinquent and those with a credit on their student fees account.
- Assessing a particular situation and, with the manager’s approval, the incumbent will adjust fees, initiate fee refunds; update the international student records and forward the required information to the Accounting Department.
- Work closely with the Manager, International Student Services as well as the International Advisors and Coaches to apprise them of system issues, communicates statuses, as well as addressing specific questions with respect to systems, reporting and student records. Gathering responses often requires extensive investigation into student records and/or systems.

**Reporting**
- Report all international students studying or who should be studying at Mohawk College partner institutions through a secured IRCC portal
- Ensure that all records are accurate as to identify the enrolment status of each student
- Ensure the DLI compliance reporting instructions and academic and enrolment status definitions as identified by IRCC
- Errors or omissions could cause a student to lose their status as a student, or effect their PGWP
- Oversees the processing of health insurance coverage for post-secondary students at partner programs, including verifying student records to ensure that all students have health insurance coverage and forwarding payment to insurance company
- Work with Guard Me and Accounts department to reconcile invoices related to the purchase of Health Insurance for students at partner programs
- Preparing print requisitions for post-secondary forms
- Main point of contact for any sponsored students and their sponsoring agency
- Updating the manager on all financial transactions and statistical data relating to active post-secondary international students, and the status of outstanding fees and credits

Other duties as assigned.

**Qualifications**:

- 3-year diploma in Business, Accounting, or related program
- A minimum of three years related working experience with international students and immigration process is required.
- Knowledge of Post Secondary and EAP programs, as well as College services is required.
- Knowledge and experience working with academic ERP systems is required.
- Experience working with students from diverse cultural backgrounds

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