Customer Care Coordinator

3 weeks ago

Mississauga, Canada Mattamy Homes Full time

**Location**:
Mississauga, Ontario - Hybrid (3 days/week in office)**Company***:
Mattamy Homes Canada

**Department**:
Customer Care, Greater Toronto Lowrise

**Employment Type**:
Full-Time

**Reports to**:
Manager, Customer Care

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting - and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

**What we offer**

**What you’ll do**
- Keep homeowners informed on the status of their home by completing weekly TouchPoints via Microsoft Word Mail Merge.
- Prepare and distribute construction notices to homeowners.
- Process amendments, critical dates, and deposit confirmation letters.
- Document and save all correspondence and notices sent to homeowners in electronic purchaser files.
- Prepare the Short-Term Delay with Compensation Report on a weekly basis and issue notices.
- Create cheque requisitions, follow-up with internal departments for processing, and send via registered mail.
- Coordinate and schedule daily Pre-Construction and Framewalk meetings.
- Monitor the Tarion portal for Delayed Closing/Delayed Occupancy submissions and process.
- Schedule and plan homeowner information sessions (“Mattamy University”), including assistance at the evening events as needed.
- Create and distribute quarterly Community Newsletters.
- Maintain and order supplies/materials for the Customer Care Department.
- Provide administrative support to the Customer Care Manager and complete additional tasks as required.

**What **y**ou **b**ring**
- Post-secondary degree/diploma attained
- 2+ years of experience in an administrative role, preferably in a corporate environment.
- Experience working within a customer service experience role.
- Strong computer skills in MS Office, in particular Excel.
- Strong organizational and time management skills.
- Ability to recognize and meet deadlines in fast-paced work environment while maintaining positive attitude and flexible work style.
- Self-motivated, confident individual with the ability to work well both independently and in a collaborative team environment.
- An outgoing personality with the ability to greet and address the public/homeowners in a professional manner.
- Exceptional communication skills including excellent research, written, oral, and listening.
- Ability to build and maintain relationships internally and externally

**Bonus points**
- Attainment of a Business Administrative diploma

**Who we **are**

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

**Be yourself. We want it that way.**

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.
- Mattamy _
- Homes Canada_
- Qualified applicants will be contacted directly by the Talent Acquisition team._

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