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Customer Care Coordinator
3 months ago
Job Title: Customer Care Coordinator
Location: Mississauga, Ontario
Job Type: Full-time
Responsibilities:
Customer Care:
- Provide accurate information regarding products, services, and order status.
- Address and resolve customer concerns with a customer-centric approach.
Customer Service (Sales Channels):
- Manage customer service across various sales channels.
- Handle claims and issues efficiently to ensure customer satisfaction.
- Monitor and respond to customer reviews and ratings.
Phone Call Distribution:
- Manage and distribute incoming customer service calls.
- Ensure prompt and professional handling of customer inquiries.
- email Marketing (Klaviyo):
- Coordinate and execute email marketing campaigns using Klaviyo.
- Segment and target customers for personalized communication.
Reviews & Loyalty Program:
- Monitor and manage customer reviews on various platforms.
- Contribute to the development and execution of customer loyalty programs.
In-Store and Phone Sales to Small Clients:
- Assist small clients with in-store and phone purchases.
- Provide product information and recommendations to enhance sales.
Assisting with Day-to-Day Operations:
- Collaborate with cross-functional teams to ensure seamless operations.
- Contribute to process improvements and efficiency.
Qualifications:
Bachelor’s degree preferred
Proven experience in customer service and coordination roles.
Familiarity with customer service processes across various sales channels.
Proficiency in handling phone calls, emails, and live chats.
Experience with Klaviyo or similar email marketing platforms.
Strong communication and interpersonal skills.
Ability to multitask and prioritize tasks effectively.
Sales experience, particularly in dealing with small clients, is a plus.
Bilingual (English/French) an asset.
If you are a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we invite you to join our team. Please submit your resume and cover letter outlining your relevant experience to i nfo@vodaland.ca
Vodaland Canada is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
