Customer Care Coordinator

3 weeks ago

Mississauga, Canada Amacon Full time

**About Us**

Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial developments that Amacon builds.

**Position Summary**

Amacon is looking for a dynamic individual with an eye for detail and high service level standards to join the Customer Care team. This position is the point person to our valued customers and homeowners and will provide the highest quality customer care in pre-occupancy and after occupancy of their units. There are integral administrative duties within the Customer Care department that are required to maintain efficiency and be on schedule and on budget.

**Position Responsibilities**
- Provide superior customer service during Pre-Delivery Inspection (“PDI”) and with walk-in customers
- Educated and direct homeowners on how to submit deficiencies (ex. for new concerns, 30 days, etc.)
- Follow up and monitor progress of individual requested items/claims by homeowner to ensure completion of these
- Record and keep a detailed record of deficiencies
- Coordinate with the IT team for repairs within the office
- Create Tarion Certificate of Completion and Possession (CCPs)
- Create a positive environment for the Customer Care team and homeowners
- KPI - Help achieve ZDAC (Zero Deficiency at Closing)
- Review the Tarion portal daily and print off all items reported per suite
- Track PDIs and deficiency correction reports
- CCPs to lawyers and release keys as per Lawyer’s advice
- Complete time sheets for Customer Care team members
- Generate daily production and efficiency reports
- Ensure the highest quality in our product and act as the quality control in new construction projects
- Conduct suite occupancy checks on day of occupancy/closing
- Provide reception coverage on an as-needed basis
- Arrange meetings with homeowners at their convenience bearing in mind that your hours of work may vary and extending to some p.m. hours as required
- Coordinate, meet, and follow up with trades to arrange deficiency repairs, make changes/corrections, etc. as required
- Maintain a filing system for control of all customer lists, warranty calls, quality control lists, correspondence, and work orders by homeowners per project
- Other administrative duties and/or special projects as assigned

**Qualification**s and Skills**
- Education: High School Diploma with a degree or diploma with an industry-related focus
- Experience: 2+ year in customer service in a similar industry
- Previous construction and/or customer service, or project management experience an asset
- Asset: Valid driver's license and access to a reliable vehicle
- Tarion Warranty Service and CPG knowledge is a must
- Knowledge/experience in the high-rise new home construction industry
- Strong understanding of standard industry terminology, specifications, and general practices
- Strong communication and customer service skills
- Ability to read blacklines/floor plans
- Customer service focused with a talent for problem solving and conflict resolution skills
- Must be punctual and reliable with a strong work ethic
- Excellent organizational and time management skills
- Must have a strong attention for detail and be very organized
- Self-motivated and adaptable with a strong willingness to learn and be challenged
- Computer Skills: Strong understanding of the Microsoft Office Suite

**Additional Information**

Amacon is an equal-opportunity employer who offers competitive compensation and benefit programs. This full-time salaried position works 8:30 am - 5:00 pm, Monday through Friday and is located in Mississauga.

  • Customer Care Demand Planner

    1 week ago

    Mississauga, Canada Epiroc Customer Center Full time

    **Functional Area**: Supply Chain **Country/Region**: Canada **Company Name**: Epiroc Canada Inc. **Date of Posting**: April/4/2024 **United. Inspired. **Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. **We succeed in our core business because we are passionate innovators with courage to change.** With...

  • Customer Care Coordinator

    2 weeks ago

    Mississauga, Canada Northern Dock Systems Inc. Full time

    **Who are we?** We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers...

  • Client Care Coordinator

    4 weeks ago

    Mississauga, Canada Spectrum Health Care Full time

    Company Description We are hiring **Client Care Coordinators** to work at our **Mississauga **office to provide exemplary client service and support to our internal and external customers/clients. Hours are scheduled Monday - Friday 8:00 am - 4:00 pm or 12:00 pm - 8:00 pm with alternate weekends required. At Spectrum Health Care our mission is re-imagining...

  • Customer Care Coordinator

    3 weeks ago

    Mississauga, Canada Novo Nordisk Full time

    **Customer Care Coordinator** Provides customer and information services (bilingual - French/English) to internal and/or external clients, coordinates activities needed to fulfil customer requests, collects and documents information on adverse events, complaints, and supplies administrative support within Customer Care, as assigned. Supports other areas of...

  • Customer Care Coordinator

    6 days ago

    Mississauga, Canada Vodaland, Site Full time

    Job Title: Customer Care Coordinator Location: Mississauga, Ontario Job Type: Full-time Responsibilities: Customer Care: - Respond promptly to customer inquiries via phone, email, and chat. - Provide accurate information regarding products, services, and order status. - Address and resolve customer concerns with a customer-centric approach. Customer...

  • Customer Care Coordinator

    4 days ago

    Mississauga, Canada Vodaland, Site Full time

    Job Title: Customer Care Coordinator Location: Mississauga, Ontario Job Type: Full-time Responsibilities: Customer Care: - Respond promptly to customer inquiries via phone, email, and chat. - Provide accurate information regarding products, services, and order status. - Address and resolve customer concerns with a customer-centric approach. Customer...

  • Customer Care Coordinator

    2 days ago

    Mississauga, Canada M&M Food Market Full time

    **We are looking for our next Customer Care Coordinator. Could it be you?** At M&M Food Market, our goal is to help customers succeed at mealtime and offer best in class customer service - your interactions with customers will bring this corporate mission statement and our corporate values to life. Need more details? Keep reading **The Customer Care...

  • Client Care Coordinator

    2 weeks ago

    Mississauga, Ontario, Canada Spectrum Health Care Full time

    Company DescriptionWe are hiring Client Care Coordinators to work at our Mississauga office to provide exemplary client service and support to our internal and external customers/clients. Hours are scheduled Monday - Friday 8:00 am - 4:00 pm or 12:00 pm - 8:00 pm with alternate weekends required.At Spectrum Health Care our mission is re-imagining home care...

  • Customer Care Coordinator

    3 weeks ago

    Mississauga, Canada M&M Food Market Full time

    **We are looking for our next Customer Care Coordinator. Could it be you?** At M&M Food Market, our goal is to help customers succeed at mealtime and offer best in class customer service - your interactions with customers will bring this corporate mission statement and our corporate values to life. Need more details? Keep reading The Customer Care...

  • Customer Care Coordinator

    2 days ago

    Mississauga, Canada M&M Food Market Full time

    **We are looking for our next Customer Care Coordinator. Could it be you?** At M&M Food Market, our goal is to help customers succeed at mealtime and offer best in class customer service - your interactions with customers will bring this corporate mission statement and our corporate values to life. Need more details? Keep reading **The Customer Care...

  • Customer Care Coordinator

    2 weeks ago

    Mississauga, Ontario, Canada M&M Food Market Full time

    We are looking for our next Customer Care Coordinator. Could it be you?At M&M Food Market, our goal is to help customers succeed at mealtime and offer best in class customer service - your interactions with customers will bring this corporate mission statement and our corporate values to life.Need more details? Keep readingThe Customer Care Coordinator will:...

  • Client Care Coordinator

    4 weeks ago

    Mississauga, Canada First Light Home Care Canada Full time

    **At FirstLight Home Care, we're dedicated to hiring people who have a passion for excellence. We are looking for individuals who believe in fostering teamwork and collaboration and who have a heart for helping us grow and succeed so that we can provide exceptional care and compassion to our clients every day.** **When we find these amazing professionals,...

  • Customer Care Coordinator

    2 weeks ago

    Mississauga, Ontario, Canada Amacon Full time

    About UsDriven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada's most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial...

  • Client Care Coordinator, Evenings

    4 weeks ago

    Mississauga, Canada Spectrum Health Care Full time

    Company Description We are hiring** Full Time Client Care Coordinators** to work **Evening Shifts **at our **Mississauga **office to provide exemplary client service and support, in person and over the telephone to our internal and external customers/clients. Hours are scheduled Monday - Friday (4:00 pm - 12:00 am) with alternate weekends required. At...

  • Client Care Coordinator

    2 weeks ago

    Mississauga, Ontario, Canada First Light Home Care Canada Full time

    At FirstLight Home Care, we're dedicated to hiring people who have a passion for excellence. We are looking for individuals who believe in fostering teamwork and collaboration and who have a heart for helping us grow and succeed so that we can provide exceptional care and compassion to our clients every day.When we find these amazing professionals, we...

  • Quality and Operations Excellence Coordinator

    4 weeks ago

    Mississauga, Canada Epiroc Customer Center Full time

    **Quality and Operations Excellence Coordinator - RDT Service** Reporting to the Business Line Manager - Tools & Attachments (TLD), the Quality & Operations Excellence Coordinator - Rock Drilling Tools (RDT) Service will have the primary focus of ensuring a cohesive and compliant training program for all new and existing employees in the RDT Service...

  • Client Care Coordinator, Evenings

    2 weeks ago

    Mississauga, Ontario, Canada Spectrum Health Care Full time

    Company DescriptionWe are hiring Full Time Client Care Coordinators to work Evening Shifts at our Mississauga office to provide exemplary client service and support, in person and over the telephone to our internal and external customers/clients. Hours are scheduled Monday - Friday (4:00 pm - 12:00 am) with alternate weekends required.At Spectrum Health Care...

  • Customer Care Coordinator

    3 weeks ago

    Mississauga, Canada Mattamy Homes Full time

    **Location**: Mississauga, Ontario - Hybrid (3 days/week in office)**Company***: Mattamy Homes Canada **Department**: Customer Care, Greater Toronto Lowrise **Employment Type**: Full-Time **Reports to**: Manager, Customer Care When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that...

  • Customer Care Specialist

    2 days ago

    Mississauga, Canada Hoya Vision Care Full time

    **Join The Hoya Vision Care Canada Team!** For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a **Customer Care Specialist...

  • Care Coordinator

    2 weeks ago

    Mississauga, Canada Home and Community Care Support Services Full time

    **Job Description**: Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Ca** **re Coordinator**, you will assess and determine...