Customer Care Coordinator

3 weeks ago

Mississauga, Canada Northern Dock Systems Inc. Full time

**Who are we?**

We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers across a wide variety of industries. NDS has been a trusted source for various companies across Canada since 2002. Our certifications, accreditations and memberships have helped us provide exceptional service.

We are looking for a full-time permanent Customer Care Coordinator to join our Mississauga team. The Customer Care Coordinator is a key position in our business with a strong focus on our Core Value: Customers are Everything. We strive to understand our customers’ needs and provide them with the best solutions available. The Customer Care Coordinator is the first point of contact for all incoming calls to NDS and will ensure the timely and successful delivery of solutions according to the customers’ needs.

**What will you be doing?**

The **Customer Care Coordinator **will be responsible for supporting all inbound and outbound customer requests to provide support and information. The customer care team will use our digital systems to virtually assist on demand inquiries in real time, new project quote requests and follow-up with current customer activity. These team members will be supported by Northern Dock Systems established field supervisor and sales network across Canada to help our 10 year growth strategy. Representing North America’s largest and most trusted industrial brands, this team will be a cornerstone in supporting thousands of customers and distributors.
- **Responsibilities & Duties**:_
- Act as first point of contact for any inbound customer requests across Canada.
- Focus on company inbound and outbound calls to ensure they are met on a consistent basis.
- Handle incoming customer enquiries & requests, including but not limited to:

- Enter new service, preventative maintenance & new equipment work orders
- Track & follow up on service estimates
- Provide & assist in completion of New Customer Application
- Providing status updates on all work order types and statuses
- Pricing & product information
- Provide Quotes & Estimates for Preventative Maintenance, Parts, Service & New Equipment
- Track & qualify leads and opportunities, performing the necessary follow up to help win new business.
- Utilize CRM to track all activity including updating customer information, product/service quotes and creating new work orders into CRM on a daily basis.
- Promote customer sales and strengthen existing distributor and end user customer relationships.
- Pricing & product information - Providing pricing & product information
- Prepare and present detailed quotations.
- Other duties as assigned.

**What skills, experience and education are we looking for?**
- Strong written & verbal communication skills.
- Team player with a positive and collaborative attitude.
- Decisive and action-oriented with high sense of urgency.
- Above average organization, planning, and administrative skills.
- Strong time management skills.
- Superior customer relationship skills.
- Knowledge of Microsoft Dynamics CRM would be an asset.
- Must be PC literate with above average knowledge of MS Excel, Word and Outlook.
- Knowledge of trades (i.e. construction, mechanical, and electrical) would be an asset.
- University degree or College diploma in Business Management, Sales & Marketing, or related field would be an asset.

**Why should you grow with us?**
- Competitive Salary
- Bonus Pay based on KPIs
- Company matched RRSP Plan
- Comprehensive Benefits Plan (Medical/Dental/Life)
- Employee Assistance Program
- Dynamic work environment and culture
- Corporate perks and discounts year round

**Job Types**: Full-time, Permanent

Pay: From $55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer Service: 2 years (required)

Work Location: In person

  • Customer Care Lead

    2 weeks ago

    Mississauga, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Mississauga, ON**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...

  • Client Care Coordinator

    4 weeks ago

    Mississauga, Canada Spectrum Health Care Full time

    Company Description We are hiring **Client Care Coordinators** to work at our **Mississauga **office to provide exemplary client service and support to our internal and external customers/clients. Hours are scheduled Monday - Friday 8:00 am - 4:00 pm or 12:00 pm - 8:00 pm with alternate weekends required. At Spectrum Health Care our mission is re-imagining...

  • Customer Care Coordinator

    4 weeks ago

    Mississauga, Canada Novo Nordisk Full time

    **Customer Care Coordinator** Provides customer and information services (bilingual - French/English) to internal and/or external clients, coordinates activities needed to fulfil customer requests, collects and documents information on adverse events, complaints, and supplies administrative support within Customer Care, as assigned. Supports other areas of...

  • Customer Care Coordinator

    3 weeks ago

    Mississauga, Canada M&M Food Market Full time

    **We are looking for our next Customer Care Coordinator. Could it be you?** At M&M Food Market, our goal is to help customers succeed at mealtime and offer best in class customer service - your interactions with customers will bring this corporate mission statement and our corporate values to life. Need more details? Keep reading The Customer Care...

  • Customer Care Coordinator

    4 weeks ago

    Mississauga, Canada Amacon Full time

    **About Us** Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial...

  • Client Care Coordinator, Evenings

    4 weeks ago

    Mississauga, Canada Spectrum Health Care Full time

    Company Description We are hiring** Full Time Client Care Coordinators** to work **Evening Shifts **at our **Mississauga **office to provide exemplary client service and support, in person and over the telephone to our internal and external customers/clients. Hours are scheduled Monday - Friday (4:00 pm - 12:00 am) with alternate weekends required. At...

  • Customer Care Coordinator – Mississauga

    6 days ago

    Mississauga, Canada Northern Dock Systems Full time

    Customer Care Coordinator2024-05-08T08:25:34-04:00 Customer Care Coordinator Position: Customer Care Coordinator Location: Mississauga, ON Manager: Inside Sales Manager Full-Time/Part-Time: Full-time Work Hours: Monday to Friday, 7:30 am to 4:30 pm Who are we? We are Northern Docks Systems, an industry leader in the sales,...

  • Customer Care Order Entry

    4 weeks ago

    Mississauga, Canada HOYA Vision Care Full time

    The Customer Care Representative handles external and internal customer inquiries and concerns with the highest degree of patience, courtesy and professionalism, with a specific focus on our Safety RX division. Day-to-day concentration is on the validation and processing of safety orders through specific contracts. This includes order entry, frame ordering,...

  • Customer Care Coordinator

    3 weeks ago

    Mississauga, Canada Mattamy Homes Full time

    **Location**: Mississauga, Ontario - Hybrid (3 days/week in office)**Company***: Mattamy Homes Canada **Department**: Customer Care, Greater Toronto Lowrise **Employment Type**: Full-Time **Reports to**: Manager, Customer Care When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that...

  • Client Care Coordinator

    3 weeks ago

    Mississauga, Canada Home Instead Senior Care Full time

    _Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help._ **Do you want to work in a position that will provide significant fulfillment? **Would you like to join an energetic team who is committed to collectively...

  • Client Care Coordinator

    4 weeks ago

    Mississauga, Canada Home Instead Senior Care Full time

    _Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help._ **Do you want to work in a position that will provide significant fulfillment? **Would you like to join an energetic team who is committed to collectively...

  • Client Care Coordinator, Part Time

    3 weeks ago

    Mississauga, Canada Spectrum Health Care Full time

    Company Description We are hiring **Part Time Client Care Coordinators** to work at our **Mississauga **office to provide exemplary service and support to our internal and external clients. Evening and weekend shifts required (4:00 pm - 12:00 am). At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and...

  • Customer Care Specialist

    5 days ago

    Mississauga, Canada Hoya Vision Care Full time

    **Join The Hoya Vision Care Canada Team!** For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a **Customer Care Specialist...

  • Customer Care Specialist

    5 days ago

    Mississauga, Canada Hoya Vision Care Full time

    **Join The Hoya Vision Care Canada Team!** For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a **Customer Care Specialist...

  • Care Coordinator

    2 weeks ago

    Mississauga, Canada Home and Community Care Support Services Full time

    **Job Description**: Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Ca** **re Coordinator**, you will assess and determine...

  • Care Coordinator

    3 weeks ago

    Mississauga, Canada Home and Community Care Support Services Full time

    **Job Description**: Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Ca** **re Coordinator**, you will assess and determine...

  • Care Coordinator

    4 weeks ago

    Mississauga, Canada Home and Community Care Support Services Full time

    **Job Description**: - Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.As a - **Ca** **re Coordinator**, you will assess and determine...

  • Care Coordinator

    3 weeks ago

    Mississauga, Canada Home and Community Care Support Services Full time

    **Job Description**: Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Ca** **re Coordinator**, you will assess and determine...

  • Care Coordinator

    4 weeks ago

    Mississauga, Canada Home and Community Care Support Services Full time

    **Job Description**: Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Ca**re Coordinator**, you will assess and determine patient...

  • Care Coordinator

    3 weeks ago

    Mississauga, Canada Home and Community Care Support Services Full time

    **Job Description**: - Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.As a - **Ca** **re Coordinator**, you will assess and determine...