Program Coordinator, Membership

2 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 14

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The mandate of the Student Experience portfolio is to encourage student engagement, support student success, and to enhance overall student life at Western. Student Experience encompasses various departments across three pillars: Wellness & Wellbeing, Sport & Recreation, and Leadership & Learning. The Student Experience portfolio operates together to create an environment in which students can thrive and succeed.

The Sport & Recreation pillar collectively works to enrich student thriving through a focus on developing leadership and success in sport and recreation. With a commitment to diversity and inclusion, we engage Mustangs in active-wellbeing and inspire spirit and tradition in order to strengthen the bonds of the Western community. Our vision is for students to discover balance in their lives and pursue challenges without fear of failure, ultimately enhancing their ability to thrive.

**Responsibilities**:
Reporting to the Director, Recreation & Active Well-Being, the Program Coordinator, Membership & Recreation Services is responsible for the leadership and day-to-day management of membership services, engagement, sales and support, along with retail services delivered to students and the public in the Western Student Recreation Centre. This position supports the Sports & Recreation Strategic Plan by developing and managing a range of strategies and supports for students and clients. This position requires a collaborative and proactive approach to operational needs, strategic planning, reporting and initiative delivery, with regular collaboration and contacts with a broad range of University colleagues, stakeholders and community members.

**Qualifications**:
**Education**:

- Undergraduate Degree in Kinesiology, Sport Management, Business Administration, Economics, Marketing or other relevant field of study
- _Preferred:_
- High Five Training & Certification
- First Aid
- Certifications related to aquatics

**Experience**:

- 5 years of facility or retail management experience
- Experience in recreational sports administration in a post-secondary environment, fitness centre or related facility
- Experience recruiting, training and supervising staff is preferred

Knowledge, Skills & Abilities:

- Demonstrated strong customer service skills to effectively handle inquiries and resolve issues in a professional and timely manner
- Judgment, analytical and problem-solving skills with a consultative and collaborative approach to addressing inquiries and issues
- Knowledge of facilities best practices and processes as it related to athletic environments
- Demonstrated analytical ability and understanding of key financial concepts such as reconciling, posting and journaling
- Intermediate skills in Microsoft Office Suite (e.g. Outlook, Excel, Word)
- Standard first aid and CPR-C certification
- Proven ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions
- Excellent verbal and written communication skills and confidence dealing with a diverse client base
- A strong record of teamwork with the motivation and ability to work independently
- Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
- Ability to work well under pressure and use good judgment in assessing difficult situations with potential conflict
- Able to build and maintain working relationships with other departments, key business partners and external agencies (e.g. community sports organizations)

**Background Checks**:
Please note, successful applicants may be required to produce a current criminal record check(s) from a police service prior to commencing employment.

**Western Values Diversity**:
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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