Membership Services Associate

3 weeks ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Student Experience fosters equitable learning environments in which all students can thrive to their full potential. Through our commitment to integrating research, theory, and practice across all of the programs, resources, and supports we provide, Student Experience leads an ecosystem of people, places, and spaces that empower student thriving. Our vision is for all Mustangs to discover their personalized pathway through Western’s rich, wholistic learning environment; engage in brave conversations with our diverse community on and off campus, and develop the courage to be uncomfortable without fear of failure in order to thrive throughout their degree and after graduation. At Western, the Student Experience portfolio is organized into three inter-dependent pillars that provide the programmes and supports that inspire Western Students to discover themselves; engage with their communities and thrive as learners. These pillars are: Wellness & Wellbeing (comprised of the following departments: Health & Wellness, Student Support & Case Management and Wellness & Equity Education), Sports & Recreation (comprised of the following departments: Recreation & Active Well-being, Sport and Spirit & Connection), and Leadership & Learning (comprised of the following departments: Academic Support & Engagement and Careers & Experience). Professional and student staff working across these three pillars collaborate with student organizations and academic and administrative leaders throughout campus to foster inclusive and wholistic learning environments that maximize the potential of each student.

The Sports & Recreation pillar collectively works to enrich student thriving through a focus on developing leadership and success in sport and recreation. With a commitment to diversity and inclusion we engage Mustangs in active-wellbeing and inspire spirit and tradition in order to strengthen the bonds of the Western community. Our vision is for students to discover balance in their lives and pursue challenges without fear of failure, ultimately enhancing their ability to thrive.

Recreation & Active Well-being includes facilities, programming, and services that promote emotional, mental, physical, social and overall wellbeing through the participation in active living. By participating in programming, students will be encouraged to create and maintain a healthy lifestyle, will have increased self-confidence, improved stress management, and will have enhanced social connections within our community. Recreation also offers experiential experiences for students through our many leadership opportunities. Participation in recreation improves the quality of life and helps to develop a thriving lifestyle for students, staff and faculty during their time on campus and throughout their lives.

**Responsibilities**:
PURPOSE OF ROLE:
Western Sports and Recreation is seeking passionate and active individuals to join our Campus Recreation team as Membership Services Associates. Our associates are “on the floor”, accessible and visible throughout the Western Student Recreation Centre while delivering exceptional customer experience and ensuring a welcoming and safe environment. Associates provide customer service to our members and guests at our Welcome Desk, our Equipment Services Desk, and throughout program areas in our facility. Membership Services Associates are key contributors in cultivating a sense of community within the Rec Centre and supporting the University’s mission to build an equitable and thriving campus by fostering inclusivity and ensuring our services meet the wholistic needs of the community.

RESPONSIBILITIES:

- Perform hospitality desk duties, greet members and guests and answer questions regarding Campus Recreation and facility programs, policies, and procedures.
- Monitor equipment and supplies inventory, administer key distribution, monitor building and member activity, update membership data, report maintenance issues and respond to accidents and incidents in the facility as required.
- Assist with towel and varsity uniform laundry services.
- Provide customer service by selling memberships, Mustang Varsity event tickets and registering members and participants in various activities and programs.

MINIMUM QUALIFICATIONS:

- Must be a full-time student at Western (enrolled in minimum 3.5 courses), and expect to retain full-time student status for the duration of

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