Product Manager, Administration

6 months ago

Toronto, Canada Greenshield Holdings Full time

**WHO WE ARE**

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

GreenShield Health is on a mission to improve your mental health at home, at work and beyond. We offer accessible, affordable and effective digital mental health solutions for individuals and organizations that care. With secure virtual counselling, personalized therapist matching services and digital-first employee wellness programs, we’re helping over a million people start feeling better without the wait.

Want to help people get the support they need when they actually need it? You’re in the right place.

Reporting to the GreenShield Administration product lead, you will be working on developing features and functionality to extend our administrative capabilities through our GreenShield+ integrated payer-provider platform.

**THE ROLE IN A NUTSHELL**:

- Lead the development and execution of administrative products/services that align with the overall business strategy and goals.
- Tactically lead the prioritization and specification of requirements on a sprint-to-sprint basis, while concurrently providing strategic input to shape the long-term product strategy.
- Support and facilitate stakeholder discussions and evaluate stakeholder requirements.
- Work closely with the Benefits Administration team to align product requirements with established processes, partnering with the team to enhance processes where necessary.
- Effectively communicate strategy and roadmap for a non-technical audience, in verbal and written form, including presentations.
- Collaborate with peers from Product, Design, Architecture, Engineering, and Cloud Services teams throughout the build phase.
- Collaborate with cross-functional colleagues from Operations, Marketing, and Sales to facilitate the successful go-to-market strategy for new product/service launches.
- Stay up-to-date with the latest industry trends and best practices, and incorporate this knowledge into product development.

**WHAT WE ARE LOOKING FOR**:

- Self-motivated with a capacity to effectively oversee multiple tasks and accomplish ambitious objectives.
- Capable of cultivating strong working relationships with cross-functional teams, and excelling in situations characterized by ambiguity.
- Comprehensive understanding of digital/software product management, encompassing operational readiness, customer support, product operations, and analytics.
- Strong quantitative and qualitative skills; ability to make data-driven decisions and build strong business cases to drive recommendations for action.
- Strong systems thinker with the ability to understand the full customer journey and the integrations required across a product portfolio.
- Proficiency in developing comprehensive specifications that articulate functionality with precision, tailoring the level of detail to cater to various audience types, such as business stakeholders and developers.
- Ability to make the right implementation trade-off decisions in getting a feature built and launched on schedule with a low incidence of bugs.
- Knowledge and experience on how to QA a feature to ensure a high-quality launch, across all devices, and applicable use cases.
- Ability to efficiently triage and prioritize bug severity, offering informed recommendations on whether a particular issue constitutes a launch blocker or not.

**QUALIFICATIONS**:

- 3+ years of product management experience; preferably some experience managing digital insurance products.
- A good understanding of the product development process and agile methodologies from discovery to delivery.
- Excellent verbal communication skills.
- Experience working in an Agile environment and a commitment to continuous improvement and learning.
- Experience working on a platform product with multiple product integrations.
- This is not a technical role but requires a technical affinity; you will work and communicate with technical teams.

**THE CULTURE**

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it

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