Customer Service Rep

5 months ago

Kingston, Canada Staples Canada Full time

: 1258199

**Position Summary**:
Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales.

**Primary Responsibilities**:

- Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.
- Takes opportunities for add-on sales to customer.
- Assists in the resolution of customer complaints, returns and exchanges.
- Responds to and directs where necessary, customer inquiries related to copy and technology services.
- Answers telephones and qualifies and directs customers as required.
- Responsible to take and make copy orders accurately.
- Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register.
- Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products.
- Accepts proper forms of prescribed tender.
- Properly secures company funds and physical inventory at all cash stations.
- Ensures accuracy of customer orders by spot checking throughout processing.
- Completes and balances all daily cash register paperwork and obtains verification.
- Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly.
- Stocks and maintains front-end racks/shelves and merchandise areas as assigned.
- Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc.
- Accountable for signing in/out and logging in/out of own till when required.
- Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist.
- Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards.
- Identifies and communicates suggestions for improvements in all areas of business.
- Checks all sources of communication for information (white boards, bulletin boards, portal, etc).
- Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager.
- As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises.

**Basic**:

- Ability to resolve customer concerns in a diplomatic manner.
- Ability to engage customers in a friendly and professional manner.
- Capacity to communicate with customers effectively using a variety of mediums.
- Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers.
- Ability to work effectively with ongoing distractions is necessary.
- Can engage appropriately and work as part of a team.
- Capacity to work independently and seek out assistance as required.

**Preferred**:
**Experience**:

- Three months to one year of previously related experience is preferred.

**Education**:

- Working towards or successful completion of high school is preferred.

**Additional Information**:

- Conditions of the work environment are such that minor stress or physical discomfort may occur.
- You are required to stand in a stationary position for periods of time generally not exceeding two consecutive hours. This would occur while working a cash register.
- You will be exposed to moderately disagreeable levels of noise generated by the copy equipment.

**Job** Retail Locations

**Location(s)** CA-ON-Kingston

**Schedule** Part-time

**Employment Statement

  • Customer Service Rep

    5 months ago

    Kingston, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Customer Service Rep

    1 month ago

    Kingston, Canada Canadian Linen and Uniform Service Corp Full time

    **Shift schedule: 2 nights away from home** **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to...

  • Sales Rep

    5 months ago

    Kingston, Canada Burgham Sales Ltd Full time

    Burgham Sales is seeking an enthusiastic and passionate Sales Representative in the Pet Industry to join our rapidly growing team. An opportunity is available for a full time on the road rep for the Eastern Ontario region (Scarborough to Ottawa). **Responsibilities**: - Build and manage both new and existing relationships at the retail level, to support...

  • Customer Service Representative

    6 months ago

    Kingston, Canada WCGWCUUS Full time

    Waste Connections of Canada is a leading non-hazardous solid waste Company in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who can make a difference in his/her team and community. **_ We have an immediate opening for a full-time CSR / Inside Sales at our Kingston, ON District_**. Kingston customer...

  • Customer Service Rep

    5 months ago

    Kingston, Canada Canadian Linen Quebec Linge Full time

    WHO WE ARE Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Part-time Alcohol Beverage

    1 month ago

    Kingston, Canada Elbows Out Inc. Full time

    **The Company**: Elbows Out Inc., is a digital and data-centric, retail merchandising and sales company that leverages various tools, tactics and technologies to meet the evolving needs of our valued clients - consumer packaged goods (CPG) & alcohol brands. **The Role**: **Part-Time Alcohol Beverage & CPG Sales Rep - Kingston, ON** **Join our team and...

  • Customer Experience Representative

    5 months ago

    Kingston, Canada John's Auto Service Full time

    Job Overview: We are seeking a Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure customer satisfaction. Initial Duties: - Greeting and interacting with clients - Answering phone calls - Scheduling appointments -...

  • Customer Counter Clerk

    3 weeks ago

    Kingston, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Kingston, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Counter/inside Sales Representative

    5 months ago

    Kingston, Canada Robertson Electric Wholesale Full time

    Robertson Electric is currently looking for a **Counter/ Inside Sales Rep** to join our branch in **Kingston.** **Scope of the Position** The Inside Sales/Counter Representative is responsible for looking after all customers coming into the facility to place/ pick up an order, incoming customer calls, handling customer orders, and communicating with...

  • Service Manager

    5 months ago

    Kingston, Canada Jiffy Auto Service Full time

    Jiffy Auto Service is currently seeking a new full-time Service Manager to join our staff at our Kingston, ON location. The Service Manager is responsible for day-to-day management, listening and taking note of our customer needs when it comes to the regular maintenance and/or repair of their vehicle; in addition to listening and taking note of the needs of...

  • Parts Advisor

    5 months ago

    Kingston, Canada Eastern Fluid Power inc Full time

    We are seeking a Technical Parts & Inside Sales rep to join our team! You will resolve customer questions and offer solutions to drive company revenue. **Responsibilities**: - Identifying and making hydraulic hoses, matching hydraulic fittings to customer need - Answering customer calls and requests for quote - Sourcing replacement parts and hydraulic...

  • Customer Service Representative

    5 months ago

    Kingston, Canada TWO MEN AND A TRUCK Full time

    Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. **Main Responsibilities of a Customer Service Representative**: - Serves customers by providing all necessary service and product information. - Resolves service and product...

  • Customer Service Advisor

    6 months ago

    Kingston, Canada Kingston Dodge Full time

    Kingston Dodge is currently looking for a **Customer** **Service Advisor** to join our fast-paced Service Department. The position includes a combination of Automotive Service Advisor and Customer Service duties. **We provide**: - Generous compensation package - Excellent benefit plan - Profit sharing - Employee purchase incentives on vehicles, parts and...

  • Customer Service Representative

    5 months ago

    Kingston, Canada SkyCap Financial Full time

    **Overview**: **Essential Job Functions** - Assist potential customers by answering product and service questions as well as suggesting information about other products and services in accordance with the customer’s needs. - Maintain customer records by updating account information. - Resolve product or service problems by clarifying the customer’s...

  • Customer Service Ambassador

    2 months ago

    Kingston, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Kingston, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate and informative responses about...

  • Customer Service Ambassador

    2 months ago

    Kingston, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Kingston, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate and informative responses about...

  • Service Technician

    1 month ago

    Kingston, Ontario, Canada HERITAGE SERVICE GROUP CANADA Full time

    Job Title: Service TechnicianWe are seeking a skilled Service Technician to join our team at Heritage Service Group Canada. As a Service Technician, you will be responsible for servicing commercial cooking equipment, commercial gas, steam, and electric food equipment.About the Role:Diagnose and troubleshoot complex equipment issuesPerform routine maintenance...

  • Service Technician

    1 month ago

    Kingston, Ontario, Canada HERITAGE SERVICE GROUP CANADA Full time

    Job Title: Service TechnicianWe are seeking a skilled Service Technician to join our team at Heritage Service Group Canada. As a Service Technician, you will be responsible for servicing commercial cooking equipment, commercial gas, steam, and electric food equipment.About the Role:Diagnose and troubleshoot complex equipment issuesPerform routine maintenance...

  • Customer Service Representative

    4 weeks ago

    Kingston, Ontario, Canada Elite Window Cleaning Full time

    Job Title: Customer Service AgentWe are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Elite Window Cleaning. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    Kingston, Ontario, Canada Elite Window Cleaning Full time

    Job Title: Customer Service AgentWe are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Elite Window Cleaning. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.Key...