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Customer Service Representative

4 months ago

Kingston, Canada TWO MEN AND A TRUCK Full time

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements.

**Main Responsibilities of a Customer Service Representative**:

- Serves customers by providing all necessary service and product information.
- Resolves service and product problems.
- Ensures customer satisfaction and pleasant user experience.

**Customer Service Representative Job Description**:
We are looking for an experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.

Customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.

**Responsibilities of a Customer Service Representative**:

- Answers service and product questions to attract potential customers.
- Recommends other services and products based on the known information.
- Records account information to open customer accounts.
- Updates account information.
- Maintains customer records.
- Resolves service and product problems.
- Clarifies customers' complaints.
- Determines the cause of the problem.
- Provides adequate solutions to problems according to the policy.

**Customer Service Representative Job Requirements**:

- Multitasking
- Analyzing information
- Resolving conflict
- Phone skills
- Listening
- Documentations skills
- Market Knowledge
- Problem-solving
- Quality focus
- Communication skills
- Product knowledge
- Customer service

**About TWO MEN AND A TRUCK**:
TWO MEN AND A TRUCK is the nation’s leading full-service moving company, offering customers comprehensive home and business relocation, packing and unpacking, and junk removal services. Making training and customer service a priority, we’re proud to offer professionally-trained movers along with top-of-the-line equipment and resources to exceed your expectations. Our goal is to tailor each experience to specifically fit all moving needs.
LOCAL MOVING
Local moving is what started our brand more than 35 years ago, and we take pride in exceeding our customers’ expectations We offer a professionally trained moving team to ensure your belongings are handled with care and that your move runs smoothly.
JUNK REMOVAL
With this new service, our professional moving teams can assist you with downsizing, home renovations, or spring cleaning to remove those old items you no longer want. Schedule our junk removal service prior to your move or whenever you need items hauled away

Pay: $21.50 / hour

Job types: Part-time

Schedule:

- Monday to Friday

Education: High school degree

Work location: On-site