Customer Service Coordinator

5 months ago

Kingston, Canada Eikon Device Inc. Full time

**An exciting opportunity exists in Kingston for a Customer Service Coordinator with Eikon Device Inc.**

Driven by popular lifestyle culture, Eikon Device Inc. has been developing and supplying many of the worlds premier tattoo artists with the highest quality of tattoo equipment and supplies for 29 years. As one of the largest providers of tattoo equipment and supplies globally, we have established our reputation internationally as the leader in quality and innovation.

**General description**

Under the direction of the Customer Experience Manager, the **Customer Service Coordinator (CSC)** supports Eikon’s Customer Service team (CST) by prioritizing, organizing and coordinating day to day activities ensuring department tasks are completed in accordance with policies and procedures and action items are followed up and resolved in a timely fashion; reviews customer accounts and defines opportunities for sales enhancement that compliments Eikon’s sales strategy and communicates findings with Manager for further action; the CSC is integral in maintaining and growing customer accounts by building a rapport with artists and studios, providing excellent service and a keen understanding of customer needs.
- **Customer Relations**:_
- Customer Service Excellence: Provide exceptional support to the Customer Service Team, ensuring quick resolution of issues and maintaining high customer satisfaction
- Account Approval and Oversight: Guide and direct the approval process of new customer accounts
- Refund Management: Approve customer refunds in a timely fashion ensuring customer retention and satisfaction, while keeping financial prudence in mind.
- Work with the Manager on building and maintaining Eikon’s distribution accounts
- Take a proactive role in the growth of customer accounts by identifying opportunities for additional supply sales within existing accounts.
- Assist Manager with Accounts Receivable/cash collection process

**Coordination**:

- Ensure effective customer service is maintained by scheduling resources in an appropriate manner to respond to customer needs and call volumes; ensure phone coverage
- Assist with education and training of CSRs not just on service excellence but also on recognizing and acting upon sales opportunities within customer interactions.
- Continuously evaluate and improve customer service processes with an eye towards enhancing account growth and customer retention.
- Work with the CST on special projects in a timely manner

**Administration & Reporting**:

- Compile reports and provide feedback to Manager on customer sales trends and issues that may impact sales growth.

**Education**:

- Completion of high school or the equivalent

**Experience**:

- +3 yrs customer service [1]experience in a team/office environment, ideally in an e-commerce setting.

**Competencies/Knowledge/Skills**:

- Excellent communication (verbal and written) and critical thinking skills to ensure high-quality customer interactions.
- Excellent interpersonal skills - proven ability to communicate clearly and empathetically with customers in addressing their needs and concerns with a focus on building and maintaining long lasting customer relationships, diplomacy and tact considered an asset.
- Skilled in managing and resolving customer disputes and issues, ensuring positive outcomes.
- Ability to combine customer service excellence with sales opportunities.
- Strong time management and organizational skills
- Demonstrated proficiency in the use of personal computers (MS Office); familiarity with Google Drive and its functions (Docs, Sheets, etc.)

**JOB REQUIREMENTS**:
Travel: Some travel may be required to attend conventions[2]

Hours: Hours of work are from 8:30 am to 5:00 pm.

Working Conditions/Physical Requirements:

- Ability to sit for extended periods of time for up to eight hours a day

**Coordinator**:

- This is a non-supervisory position performing defined duties and tasks as dictated by standard practice with mínimal supervision
- Analyzes and solves routine and non-routine problems and refers atypical problems to Manager
- Works from policies, plans, and objectives. Independently analyzes, evaluates, and solves problems that arise in the course of work, and when necessary escalates specific matters to the manager when advice, interpretation, or clarification is warranted.

**Salary**: $42,000.00-$46,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

  • Customer Experience Representative

    5 months ago

    Kingston, Canada John's Auto Service Full time

    Job Overview: We are seeking a Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure customer satisfaction. Initial Duties: - Greeting and interacting with clients - Answering phone calls - Scheduling appointments -...

  • Customer Care Coordinator

    5 months ago

    Kingston, Canada JEFF BYRON PUMPS & WATER TREATMENT INC. Full time

    We are an industry leader in providing residential and commercial water pumps and water treatment equipment solutions. Our company provides an essential, valuable, and responsive service delivered by our team of licenced water professionals to ensure our customers have safe and clean water. **Responsibilities and Tasks** - Booking, dispatching, and tracking...

  • Customer Service Rep

    5 months ago

    Kingston, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Service Coordinator

    1 month ago

    Kingston, Ontario, Canada Laura Canada Full time

    Job Title: Service CoordinatorAt Laura Canada, we are seeking a highly motivated and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring that our customers receive exceptional service and that our merchandise is presented in a visually appealing manner.Key Responsibilities:Customer...

  • Service Coordinator

    2 months ago

    Kingston, Ontario, Canada Laura Canada Full time

    Job Title: Service CoordinatorAt Laura Canada, we are seeking a highly motivated and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring that our customers receive exceptional service and that our merchandise is presented in a visually appealing manner.Key Responsibilities:Customer...

  • Service Coordinator

    2 months ago

    Kingston, Ontario, Canada Laura Canada Full time

    Job Title: Service CoordinatorAt Laura Canada, we are seeking a highly motivated and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring that our customers receive exceptional service and that our merchandise is presented in a visually appealing manner.Key Responsibilities:Customer...

  • Service Coordinator

    1 month ago

    Kingston, Ontario, Canada Laura Canada Full time

    Job Title: Service CoordinatorAt Laura Canada, we are seeking a highly motivated and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring that our customers receive exceptional service and that our merchandise is presented in a visually appealing manner.Key Responsibilities:Customer...

  • Customer Service Rep

    1 month ago

    Kingston, Canada Canadian Linen and Uniform Service Corp Full time

    **Shift schedule: 2 nights away from home** **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to...

  • Service Coordinator

    1 month ago

    Kingston, Ontario, Canada Laura Canada Full time

    Job Title: Service CoordinatorAt Laura Canada, we are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our retail stores.Key Responsibilities:Provide exceptional customer service to all customers, ensuring a positive shopping experience.Manage...

  • Service Coordinator

    1 month ago

    Kingston, Ontario, Canada Laura Canada Full time

    Job Title: Service CoordinatorAt Laura Canada, we are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our retail stores.Key Responsibilities:Provide exceptional customer service to all customers, ensuring a positive shopping experience.Manage...

  • Service Coordinator

    1 month ago

    Kingston, Ontario, Canada Laura Canada Full time

    Job Title: Service CoordinatorAt Laura Canada, we are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our retail stores.Key Responsibilities:Provide exceptional customer service to all customers, ensuring a positive shopping experience.Manage...

  • Service Coordinator

    1 month ago

    Kingston, Ontario, Canada Laura Canada Full time

    Job Title: Service CoordinatorAt Laura Canada, we are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our retail stores.Key Responsibilities:Provide exceptional customer service to all customers, ensuring a positive shopping experience.Manage...

  • Customer Service Agent

    5 months ago

    Kingston, Canada Frulact Full time

    **Who we are**: For more information about us, please click the link below: **Why work with us?** - Monday-Friday operation - Internal career/growth opportunities - 3 weeks of vacation - Medical & dental benefits - RRSP match - Open office & inclusive environment **Responsibilities**: - Monitor, correct and guarantee sales forecast information updated in...

  • Customer Service Representative

    5 months ago

    Kingston, Canada Martin Group Full time

    Job Overview: **Responsibilities**: **Customer Service** - Consistently provide outstanding customer service. - Whether over the telephone or in person, use consultation-based sales to grow the customer base. - Respond to on data management inquiries & requests received through the website or data management software. - Respond to inquiries, concerns, or...

  • Automotive Service Advisor

    5 months ago

    Kingston, Canada Subaru of Kingston Full time

    **Job Title: Automotive Service Advisor / Service Coordinator** Automotive Service Advisor / Service Coordinator Position Overview: The Automotive Service Advisor is responsible for managing the service process from initial customer contact through to the completion of the service or repair. This role requires excellent customer service skills, technical...

  • Service Coordinator

    4 weeks ago

    Kingston, Ontario, Canada Laura Canada Full time

    Job SummaryThe Service Coordinator at Laura Canada is responsible for managing merchandise, providing excellent customer service, and maintaining a visually appealing store environment.Key ResponsibilitiesUnpack and verify incoming merchandise, ensuring accuracy and timeliness.Implement visual merchandising directives, including product placement and window...

  • Service Coordinator

    4 weeks ago

    Kingston, Ontario, Canada Laura Canada Full time

    Job SummaryThe Service Coordinator at Laura Canada is responsible for managing merchandise, providing excellent customer service, and maintaining a visually appealing store environment.Key ResponsibilitiesUnpack and verify incoming merchandise, ensuring accuracy and timeliness.Implement visual merchandising directives, including product placement and window...

  • Customer Service Representative

    3 weeks ago

    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    About the RoleThe Guest Service Agent will be responsible for providing exceptional customer service to our guests. This includes registering guests, issuing room keys, and providing information on hotel services and room location.Key ResponsibilitiesRegistering guests and issuing room keysProviding information on hotel services and room locationPreparing...

  • Customer Service Representative

    2 weeks ago

    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    About the RoleThe Guest Service Agent will be responsible for providing exceptional customer service to our guests. This includes registering guests, issuing room keys, and providing information on hotel services and room location.Key ResponsibilitiesRegistering guests and issuing room keysProviding information on hotel services and room locationPreparing...

  • Customer Counter Clerk

    2 weeks ago

    Kingston, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Kingston, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...