Customer Service Advisor

6 months ago

Kingston, Canada Kingston Dodge Full time

Kingston Dodge is currently looking for a **Customer** **Service Advisor** to join our fast-paced Service Department. The position includes a combination of Automotive Service Advisor and Customer Service duties.

**We provide**:

- Generous compensation package
- Excellent benefit plan
- Profit sharing
- Employee purchase incentives on vehicles, parts and service

**Responsibilities **(determined by business levels)**:
**Service Advisor**:

- Providing an excellent and personalized experience for all service customers;
- Working as part of a team to achieve sales and customer service results to targets as determined by leadership;
- Ensuring as many customers as possible adhere to our recommended maintenance schedule;
- Resolving customers’ vehicle issues with care and empathy;
- Liaising with technicians to ensure the best understanding of vehicle repairs;
- Completing sales, customer service and technical vehicle training in order to always be up to date on modern service strategies;
- Interacting with parts, sales and accounting departments in a way that ensures we all work together as a team;
- Being willing to adapt new processes when needed as customer expectations evolve.
- Other duties as required.

**Customer Service**:

- Answering inbound calls using scripts and processes to ensure recommended maintenance adherence and customer satisfaction;
- Customer outreach before appointments to build relationships and get out in front of any potential issues/special requests;
- Working with the manager to execute campaigns on a seasonal basis to offer special deals and promotions to customers;
- Completion of rust protection claims and booking for customers.
- Other duties as required.

**Qualifications**:

- Customer service: 5 years (required)
- Relevant automotive experience: 2 years (preferred)

**Why Kingston Dodge?**

Proudly family-owned and operated in beautiful Kingston Ontario, we have a loyal customer base built upon years of exceptional customer service since 1980. We believe in teamwork and our goal is to provide our team with not just another job, but a career.

Schedule:

- Monday to Friday

Salary range: $48,000-$64,000

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