Case Manager

3 weeks ago

Toronto, Canada WoodGreen Community Services Full time

**Employment Type**:
Full Time, Bargaining Unit

**Work Hours**:
35 hours/week, Monday-Friday, 9am - 5pm

**Work Setting**:
Exclusively Onsite

**Salary**:
External Rate: G7 - $51,997.08

Internal Rate: G8 - $53,058.24

**Application Deadline**:
November 20th, 2023 by 11:59 PM

**Program Overview - Supportive Housing, Community Care**

The Supportive Housing Programs provide housing for adults and seniors who have been street involved, experiencing mental health and/or addictions issues. The program provides onsite intensive case management, harm reduction and addiction support, and social and recreational activities.

**What You Will Do**
- Provide comprehensive case management services; assessment, personal goal setting through the development of Case Plans, short/long-term planning, informal counselling, follow up supports, crisis intervention, service co-ordination, case conferencing, and referrals.
- Undertake needs assessments and develop case plans with individuals in the program.
- Encourage/support tenant engagement in the ongoing management of their unit related to decluttering, garbage removal, and preparation for disposal of items.
- Provide programming to educate tenants on relevance of pest control management.
- Help tenants set/achieve realistic goals, bringing the unit to an acceptable safety standard.
- Work closely with staff and clients on strategies that support clients with substance use and mental health issues to maintain their housing.
- Advocate on behalf of clients when required.
- Link clients to various community resources and facilitate appropriate referrals to other community support services when required.
- Ensure the coordination of services and a “continuum of care”.
- Liaise, consult, and collaborate with other program area staff and service providers.
- Monitor the housing challenges and ability of each resident to adhere to the policies and protocols and develop a team strategy for intervention when problems occur in accordance with housing first and eviction prevention principles.
- Complete statistics/reports and maintain all records regarding program/activity enrollment.
- Ensure that the anti-racism objectives and community development principles of the organization are achieved in the program.
- Gather statistical and narrative information required for the Service and organization.
- Participate in ongoing training and education.
- Participate in regular supervisory sessions and annual performance appraisals.
- Participation in additional program related duties as required.

**What You Bring to the Team**
- Bachelor’s degree in Social Work or a related discipline.
- 3+ years related experience in mental health and harm reduction, housing help, and working with those who have experienced homelessness.
- Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).

**What Will Set You Apart**
- Working effectively in a team/with other community professionals and independently.
- Ability in case management, informal counselling, crisis intervention, and assessment.
- Strong housing help skills and ability to support individuals to incorporate a harm reduction strategy in obtaining and maintaining their housing.
- Ability to exercise good judgment, flexibility, creativity, and sensitivity to changing needs.
- Ability to minimize barriers through service delivery for low income individuals with mental health and substance use issues.
- Ability to develop, implement and evaluate community needs and follow up programs.
- Demonstrated interpersonal, verbal, and written communications skills.
- Demonstrated information and referral skills; and ability to effectively link client to supportive services.
- Ability to work from a client-centered approach.
- Knowledge of the health sector, its related services, and community resources.
- Ability to follow policies, procedures, and adhere to legislation.
- A thorough understanding of clinical practices and care models.
- Proven ability to facilitate presentations and workshops.
- Applied computer skills (MS word, excel, and Internet).
- Ability to use case management software is an asset (Pirouette).

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