Service Excellence Coach

2 weeks ago


SaintLaurent, Canada Les Franchises Boustan Full time

**Job Title: Service Excellence Coach**

**About Us**:
Boustan Franchises is a leading shawarma franchise in Canada. We are committed to providing not only exceptional food but also outstanding service experiences to our customers. We believe that great service is at the heart of every successful restaurant, and we're dedicated to ensuring that each franchisee in our network delivers nothing short of excellence.

**Position Overview**:
We are seeking a dynamic and passionate individual to join our team as a Service Excellence Coach. In this role, you will be responsible for training and coaching restaurant franchisees in all aspects of customer service and operational excellence. You will play a pivotal role in maintaining and enhancing the reputation of our brand by ensuring that every customer interaction is memorable and delightful. This will be for both our stores throughout Canada, and our market expansion into the United States.

**Responsibilities**:

- Conduct comprehensive training sessions for franchisees and their staff on operational procedures and customer service standards.
- Provide ongoing coaching and support to franchisees to help them achieve and maintain service excellence.
- Develop training materials, manuals, and resources to support the training program.
- Monitor and evaluate service standards across the franchise network, identifying areas for improvement and implementing corrective actions.
- Collaborate with other departments to ensure alignment of service standards with overall business objectives.
- Stay updated on industry trends and best practices in customer service and share insights with the team.

**Qualifications**:

- Previous experience in coaching, leadership, or education, preferably in the food service industry.
- Proven track record of delivering high-quality training and coaching programs.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Passion for delivering exceptional customer service.
- Energetic, enthusiastic, and self-motivated.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- Joining a dynamic and supportive team dedicated to excellence.
- In-store discount.

Pay: From $60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

Expected start date: 2024-04-22



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