Customer Service Manager

7 months ago


SaintLaurent, Canada VVIVID VINYL Full time

**About us**

VViViD Vinyl is a worldwide distributer of specialized vinyl and craft products. We have set the bar in innovation and are constantly developing new and improved products. We are looking for someone who is self motivated, organized and energetic to join our team.

Customer Service Manager

**Duties**:

- Oversee and manage the customer service team to ensure high-quality service delivery
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints in a professional and timely manner
- Monitor customer interactions to ensure adherence to company standards
- Train and coach customer service representatives on best practices and customer service techniques
- Conduct performance evaluations and provide feedback to team members
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Maintain accurate records of customer interactions, transactions, comments, and complaints
- Analyze customer feedback and data to identify areas for improvement

**Experience**:

- Proven experience in a customer service management role
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent time management skills to meet deadlines and handle multiple projects simultaneously
- Exceptional phone etiquette and communication skills, both written and verbal
- Proficient in administrative tasks such as data entry, record keeping, and report generation
- Strong math skills for handling financial transactions and analyzing market trends

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals who are committed to providing exceptional customer service.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, duties, or qualifications associated with the job.

**Salary**: $21.00-$22.00 per hour

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Saint-Laurent, QC H4T 1S1: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)

**Language**:

- French (required)

Licence/Certification:

- Driving Licence (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person



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