Service Outside Sales
6 months ago
The Service Outside Sales Representative is accountable for profitable Service business growth within the Eastern region. Promote the complete Endress+Hauser integrated service offering of contracts (calibration, maintenance, support, optimization), commissioning, and training services. Ensure our customers’ needs are understood by the organization and that they are satisfied in a timely, professional, and sustainable way.
Collaborate with Salespeople on developing and executing customer account plans and territory plans to identify focus areas (target customers) while working in close cooperation with Service, to meet the company’s strategic objectives for the service business.
**Role+Responsibilities
- Develop, coordinate, and implement strategic plans for promoting and selling professional services in the respective region
- Actively engage and coach each sales representative to enable success in selling service offerings across the customer base
- Drive individual customer facing activities in proactive promotion to grow our service business
- Understand, identify, and communicate to customers our service offerings that represent sustainable and substantial growth opportunities
- Collaborate and communicate with account managers on activities with customers
- Selling the full range of Endress+Hauser Services in a competent and professional manner
- Provide systematic and intentional customer service for customers within the respective region
- Proactive account planning and opportunity management in CRM tool, Salesforce
- Customer interactions and future customer task scheduling logged in Salesforce
- Mutual establishment of Key Performance Indicators (KPI) with Regional Sales Manager Conduct monthly business reviews with regional sales manager on the Service KPIs
**Qualification+Profile
- Must be bilingual (French/English)
- Post-secondary technical education preferably in instrumentation, process control, automation, electronics or engineering
- Minimum 5 years of industry experience
- Minimum 5 years of Technical Sales experience in selling services
- Excellent communication skills to work well with diverse individuals, groups and with internal & external customers
**Benefits+Perks
- Unique culture and values of friendliness, committment, sustainability and excellence
- Company vehicle or car allowance
- Community Involvement Fitness area in the office
**Contact Us+Apply
Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know.
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