User Support Technician
3 weeks ago
Education: Bachelor's degree
- Experience: 5 years or more
- or equivalent experience
**Asset languages**:
- Mandarin
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Computer and technology knowledge**:
- JavaOS
- Networking software
- Networking hardware
- Networking security
- File management software
- Word processing software
- Presentation software
- Programming software
- Website creation and management software
- Web service design
- Mapping and data visualization software
- Database software
- Software development
- C++
- MS Office
- MS Windows
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Attention to detail
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player
- Positive attitude
**Health benefits**:
- Health care plan
- Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week
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