IT Helpdesk Technician

3 weeks ago

Ottawa, Canada Carefor Health & Community Services Full time

**THE OPPORTUNITY - IT Helpdesk Technician**

Carefor Health & Community Services is in search of an IT Helpdesk Technician to join our IT team in enhancing user’s technology experiences while continuously improving Carefor’s day-to-day operations. The IT Helpdesk Technician serves as the first point of contact for end users seeking technical assistance for IT related issues or requests. The IT Helpdesk Technician provides first level technical assistance to office and mobile users for all IT related hardware, software and services.

This position may require after hours and on call work.

**What You Will Do**:

- Communicates remotely with end users to understand, document, resolve or escalate IT issues or requests, such as permissions, connectivity, mobile and desktop hardware problems, configuration, etc.
- Uses diagnostic techniques and direct inquiry to understand user issues
- Determines the best course of action based on the issue and details provided, (e.g. repair / replace software or hardware)
- Performs remote troubleshooting
- Walks end users through the problem-solving process
- Directs unresolved issues to the next level of IT support personnel
- Provides accurate information to users on IT products and services
- Records events and problems, actions taken, and their resolution
- Monitors open requests, follows-up and updates end user status and information
- Records solutions to common problems in a knowledge base for future reference
- Documents end user feedback, identifies, and suggests improvements on IT procedures
- Creates, maintains, and contributes to technical documentation, manuals and IT policies
- Works with other IT staff to resolve issues and ensure that an integrated approach is taken

**What We Are Looking For**:

- Certificate or Community College diploma in Computer Science or relevant field and a minimum of one year experience as an IT Help Desk Technician or equivalent combination of education and experience
- Microsoft Certified Professional (MCP) is an asset
- Working knowledge of office automation products, databases, mobile devices, and remote access support tools
- Strong understanding of computer systems and other technology products
- Ability to diagnose and resolve basic technical issues
- Strong verbal communication skills
- Customer-oriented and able to deal with challenging support requirements and users.
- Strong organizational and time-management skills
- Ability to effectively interface and communicate with technical and nontechnical staff at all organizational levels

**About us**:
Carefor is Eastern Ontario’s largest home care and community support services not-for-profit with over 1,600 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. Formerly the Victorian Order of Nurses, Carefor has been providing service in Ottawa for over 123 years. Carefor’s strength is our frontline staff and their commitment to providing high-quality and compassionate support to clients in need.

**Carefor values equity, diversity, and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your TA Coordinator know or contact us in confidence providing notice in advance. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.**

**Job Types**: Full-time, Permanent

**Salary**: $39,468.00-$43,719.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Ottawa, ON K1G 6M8: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Ottawa, ON K1G 6M8

  • IT Helpdesk Analyst

    2 months ago

    Ottawa, Canada Stack IT Full time

    **KEY REPONSIBILITIES** - Work at resolving Helpdesk service requests - Provide oversight and support on escalations from Level 1 technician - Mentor helpdesk Level 1 technician to strengthen their skills. - Identify root cause and develop processes and/or use centralized services tools to eliminate problems from recurring - Participate in on-call rotation...

  • IT Helpdesk Technician

    2 days ago

    Ottawa, Canada Carefor Health & Community Services Full time

    **“A rewarding career in caring starts here”** Position: Full-time IT Helpdesk Technicians **The Organization**: Carefor Health & Community Services is a local not-for-profit charity that provides home healthcare and community support services across Eastern Ontario. Whether in the home, in the community, at care facilities or one of our clinics, our...

  • Helpdesk Student

    2 months ago

    Ottawa, Canada Ottawa Community Housing Full time

    **Who we are**: Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our...

  • IT Network Technician

    2 months ago

    Ottawa, Canada Stack IT Full time

    **KEY REPONSIBILITIES** - Work at resolving Helpdesk service requests - Provide oversight and support on escalations from Level 1 technician - Mentor helpdesk Level 1 technician to strengthen their skills. - Identify root cause and develop processes and/or use centralized services tools to eliminate problems from recurring - Participate in on-call rotation...

  • IT Helpdesk Technician

    4 days ago

    Ottawa, Canada Colliers Project Leaders Full time

    Overview: At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the...

  • Intermediate Technician

    2 months ago

    Ottawa, Canada The IT Department Corp. Full time

    **KEY REPONSIBILITIES** - Work at resolving Helpdesk service requests - Provide oversight and support on escalations from Level 1 technician - Mentor helpdesk Level 1 technician to strengthen their skills. - Identify root cause and develop processes and/or use centralized services tools to eliminate problems from recurring - Participate in on-call rotation...

  • IT Helpdesk Technician

    3 days ago

    Ottawa, Canada Colliers Full time

    Overview At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate – to the...

  • Intermediate Technician

    2 months ago

    Ottawa, Canada The IT Department Corp. Full time

    **KEY REPONSIBILITIES** - Work at resolving Helpdesk service requests - Provide oversight and support on escalations from Level 1 technician - Mentor helpdesk Level 1 technician to strengthen their skills. - Identify root cause and develop processes and/or use centralized services tools to eliminate problems from recurring - Participate in on-call rotation...

  • System Support Specialist

    2 months ago

    Ottawa, Canada Stack IT Full time

    **KEY REPONSIBILITIES** - Work at resolving Helpdesk service requests - Provide oversight and support on escalations from Level 1 technician - Mentor helpdesk Level 1 technician to strengthen their skills. - Identify root cause and develop processes and/or use centralized services tools to eliminate problems from recurring - Participate in on-call rotation...

  • Audio Visual Helpdesk Support Agent

    1 week ago

    Ottawa, Canada AVI-SPL Full time

    Description: **This role can be based out of Montreal, Quebec City, Ottawa or Toronto.** Job Summary - The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent Customer Service organizational time management and inter-personal...

  • Audio Visual Helpdesk Support Agent

    1 month ago

    Ottawa, Canada AVI-SPL Full time

    Description: **This role can be based out of Montreal, Quebec City, Ottawa or Toronto.** Job Summary - The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent Customer Service organizational time management and inter-personal...

  • Video Field Service Technician

    3 days ago

    Ottawa, ON, Canada MacDonald Search Group Full time

    Our client is hiring an AV Field Service Technician to join their team in Ottawa. The primary responsibility will be to work with the helpdesk teams and provide on-location technical support for customer issues surround AV equipment.Duties & ResponsibilitiesRead and interpret electronic schematics and architectural blueprints.Conduct preventative maintenance...

  • Technician, computer field service

    1 month ago

    Ottawa, ON, Canada Avispl Full time

    The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience. Read and interpret electronic schematics and architectural blueprints ...

  • Bilingual IT Technician

    1 month ago

    Ottawa, Canada TRM technologies Inc. Full time

    Role And ResponsibilitiesOur Federal Government client requires an IT Technician to provide Computer Application Support services .Responsibilities Adding new functionality, documenting functionality and changes Responding to 1st level support calls and providing accurate responses Opening and closing of trouble tickets Participating in the maintenance of...

  • Bilingual IT Technician

    1 month ago

    Ottawa, Canada TRM technologies Inc. Full time

    Role And ResponsibilitiesOur Federal Government client requires an IT Technician to provide Computer Application Support services .Responsibilities Adding new functionality, documenting functionality and changes Responding to 1st level support calls and providing accurate responses Opening and closing of trouble tickets Participating in the maintenance of...

  • Bilingual IT Technician

    1 month ago

    Ottawa, Canada TRM technologies Inc. Full time

    Role And ResponsibilitiesOur Federal Government client requires an IT Technician to provide Computer Application Support services .Responsibilities Adding new functionality, documenting functionality and changes Responding to 1st level support calls and providing accurate responses Opening and closing of trouble tickets Participating in the maintenance of...

  • Bilingual IT Technician

    2 weeks ago

    Ottawa, Canada TRM technologies Inc. Full time

    Role And ResponsibilitiesOur Federal Government client requires an IT Technician to provide Computer Application Support services .Responsibilities Adding new functionality, documenting functionality and changes Responding to 1st level support calls and providing accurate responses Opening and closing of trouble tickets Participating in the maintenance of...

  • Bilingual IT Technician

    2 weeks ago

    Ottawa, Canada TRM technologies Inc. Full time

    Role And ResponsibilitiesOur Federal Government client requires an IT Technician to provide Computer Application Support services .Responsibilities Adding new functionality, documenting functionality and changes Responding to 1st level support calls and providing accurate responses Opening and closing of trouble tickets Participating in the maintenance of...

  • Level 2 IT Support Technician

    1 month ago

    Ottawa, Canada Hollingsgate Workforce solutions Full time

    Job Title: Level 2 IT Support Technician Location: Ottawa, Ontario Employment Type: Full-time, Onsite Salary Range: $75,000 - $85,000, dependent on experience Client Overview: Hollingsgate Recruitment is proud to represent a leading Managed Service Provider in Ottawa renowned for its commitment to technical excellence and customer satisfaction. We're...

  • AV Field Service Technician

    2 days ago

    Ottawa, ON, Canada MacDonald Search Group Full time

    Our client is hiring an AV Field Service Technician to join their team in Ottawa. The primary responsibility will be to work with the helpdesk teams and provide on-location technical support for customer issues surround AV equipment.Duties & ResponsibilitiesRead and interpret electronic schematics and architectural blueprints.Conduct preventative maintenance...