IT Support Specialist

2 months ago

Ottawa, Canada Ottawa Carleton District School Board Full time

This position is 100% In-Person.

**Summary**

This is a key customer focused position supporting students and staff working at the OCDSB, while following established business processes and adhering to Board policies.
- Completion of 2 or 3 year Computer Systems Technician program, and a minimum of 2 years related work experience or an equivalent combination of education and experience.
- Completion of Apple Certified Mac Technician (ACMT) or Apple Certified iOS Technician (ACiT); MCSE (Microsoft Certified Support Engineer), A Plus Industry Standard technical expertise and other relevant designations.
- Customer-focused individual who demonstrates excellent customer service skills.
- Knowledge and experience with interactive and mobile technologies.
- Works comfortably variety of hardware and operating systems.

**Related Skills and Abilities**:

- Excellent communication skills (oral and written) for instructing users; ability to clarify and provide information, address problems in a professional manner, and respond to requests and inquiries, using tact and diplomacy.
- Analytical skills are required for resolving problems.
- Ability to lift heavy equipment such as computers, monitors and peripherals (use of step ladders for installation of projectors).
- Ability to organize and manage time and work effectively and efficiently.
- Ability to use judgment when troubleshooting, determining corrective action, and/or when installing hardware.
- Ability to work independently or collaboratively with other B&LT staff; and can quickly learn new technology independently, without formal instruction.

**Job Types**: Full-time, Fixed term contract
Contract length: 14 months

**Salary**: $43,749.00-$55,890.00 per year

Schedule:

- Monday to Friday

Application question(s):

- What is your educational background?
- How many years of IT experience do you have?

Work Location: In person

Application deadline: 2023-05-29

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