On Site Technical Support Technician

3 weeks ago

Ottawa ON, Canada WSP Global Inc. Full time

WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action
We value and are committed to upholding a culture of  inclusion and  belonging
Our  Flexible Work Policy – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.
# Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located.
If necessary, transfer requests and incidents to a more specialized level of support.
Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
Collaborate with the various administrators and analysts (server, network, security, etc.) Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible.
Participate in office deployment, relocation and renovation projects.
Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.).
Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time.
Maintain the inventory of IT assets in the CMDB rigorously.
If necessary, help resolve IT incidents remotely.
Participate in computer performance testing, report and documentation.
Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems. 
Maintain and improve the IT work desk, stockroom, etc. 
Contribute to the documentation of IT incident resolution processes.
Participate in the development of long-term strategies and planning for the future needs of IT services.
Information Security Technician Requirements and Responsibilities:
Maintain network security by regularly monitoring all access points and providing vulnerability reports to management.
Analyze systems, security controls, and event logs to detect nefarious activity.
Assist in building documentation of existing processes and exceptions based on audit findings.
Collaborate with Corporate Security personnel to ensure security of new projects.
Audit the company’s security controls to ensure they are working correctly.
Work with multiple stakeholders (internal and external) to assess and identify security compliance gaps and propose technical and operational remediation solutions.
Help with testing of installed equipment and provide basic programming etc.
A very strong desire to serve and help users.
~ A marked interest and a great curiosity towards information technologies.
~ Able to communicate clearly orally and in writing.
~ 2 to 5 years of experience as a level 2 support technician.
~ Must be eligible for Canadian federal government Secret level clearance (individual must have 10 full years of verifiable history in Canada, USA, UK, New Zealand and/or Australia to be eligible).

Assets:
Degree or certificate in computer science or other computer-related discipline.
A+, Network Plus or Help Desk Institute certification.
Proficiency in Microsoft Office 365 and common office tools/software.
Knowledge of ServiceNow.

  • IT On-Site Support Technician

    3 weeks ago

    Ottawa, ON, Canada WSP Global Inc. Full time

    The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the...

  • IT On-site Support Technician

    6 days ago

    Ottawa, Canada WSP Full time

    The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the...

  • IT On-Site Support Technician

    6 days ago

    Ottawa, Canada WSP Global Inc. Full time

    The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the...

  • Plant Electronic Technician

    2 weeks ago

    Hamilton, ON, Canada Rise Technical Full time

    Electronics Technician Hamilton, Ontario $40ph - $45ph + Progression + Training + Quarterly profit share + Full Benefits An excellent role on offer for an Electronics Technician looking to join a rapidly growing specialist service provider, where you will receive continuous training and development, whilst progressing to a managerial position. Have...

  • Electronic Technician

    2 weeks ago

    Hamilton, ON, Canada Rise Technical Full time

    Electronics Technician Hamilton, Ontario $40ph - $45ph + Progression + Training + Quarterly profit share + Full Benefits An excellent role on offer for an Electronics Technician looking to join a rapidly growing specialist service provider, where you will receive continuous training and development, whilst progressing to a managerial position. Have you...

  • IT Support Technician

    4 weeks ago

    Ottawa, Canada CADTH Full time

    **Status**: Full time, indefinite **Location**: Toronto, Ontario **Closing date**: March 6, 2024 **Salary range**: $56,000 to $69,000 per year CADTH is Canada’s drug and health technology agency. We’re a not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. We’re funded by Canada’s federal, provincial, and...

  • Body Weld Technician

    1 week ago

    Cambridge, ON, Canada Tundra Technical Solutions Inc. Full time

    Job Responsibilities Technician, Body Weld Seibi. Commissioning new Body Weld equipment at Factory and Machine vendor sites. Robot teaching, PLC troubleshooting, Equipment inspection/confirmation Support TMNA Body Engineering for Body weld model change activities. Primary project focus at Cambridge + Woodstock, Ontario, Canada sites, with possible...

  • Service Desk and Support Technician

    6 days ago

    Ottawa, Canada Canadian Institute for Health Information Full time

    **Category** - Information/Infrastructure Technology **City** - Ottawa, Ontario, Canada - Service Desk and Support Technician - Who we are - We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together...

  • Service Desk Support

    7 days ago

    Ottawa, ON, Canada Aversan Inc Full time

    SERVICE DESK TECHNICIAN is a reputable Engineering Company that provides expertise in Systems Integration, Product Design/Development and Software/Product Testing for highly regulated industries including Digital Health, Medical Devices, IT and Aerospace. We are currently seeking a qualified  Service Desk Technician  towork on leading edge technology...

  • Technical Support

    3 weeks ago

    Ottawa, Canada Solink Full time

    **Technical Support - Tier 2** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A bit about...

  • Computer Support Technician

    1 week ago

    Oakville, ON, Canada Aplin & Martin Consultants Ltd. Full time

    Aplin Martin is a full-service Civil Engineering, Architecture, Planning, and Survey company, celebrating over 55 years of success in making sustainable communities a reality across Canada. Over the five decades, the Aplin Martin family has grown into a multi-disciplinary firm of 250+ talented and dedicated professionals delivering innovative and practical...

  • Site Manager

    6 days ago

    Ottawa, Canada EDF Renewables North America Full time

    Scope of Position: In accordance with AO goals and objectives and EDFR core values, direct all aspects of the on 24/7 on-site project activities to include safe, effective, and efficient project operations, personnel supervision, community relationships, maintenance of regulatory and contractual compliance, while maximizing overall...

  • HVAC Technician Required Immediately

    3 weeks ago

    Ottawa, ON, Canada Johnson Controls, Inc. Full time

    Under minimal supervision, conducts preventive maintenance, repair, installation, and commissioning and general servicing of systems (including detailed troubleshooting of systems). Responsible for high levels of customer satisfaction through direct, on site, customer interface. With a high level of complete technical competence, mentors control technicians,...

  • Cleaner/housekeeper

    3 days ago

    Ottawa, Canada Seniors on Site Full time

    **COMPETITIVE RATES & WE'RE ALWAYS HIRING!** - **PART-TIME ONLY**_ Seniors on Site is a senior home care company serving Ottawa since 2008! The demand for **quality cleaning services **in Ottawa is at an ultimate high among seniors living at home. Maintaining a clean space is an integral part of being able to continue living at home independently and many...

  • Cleaner/housekeeper

    4 weeks ago

    Ottawa, Canada Seniors on Site Full time

    **COMPETITIVE RATES & WE'RE ALWAYS HIRING!** - **PART-TIME ONLY**_ Seniors on Site is a senior home care company serving Ottawa since 2008! The demand for **quality cleaning services **in Ottawa is at an ultimate high among seniors living at home. Maintaining a clean space is an integral part of being able to continue living at home independently and many...

  • Light & Heavy Handy Person

    3 days ago

    Ottawa, Canada Seniors on Site Full time

    **COMPETITIVE RATES & WE'RE ALWAYS HIRING!** - **PART-TIME / CASUAL ONLY**_ Are you a skilled **handy helper / handyman/ handywoman** interested in helping the elderly seniors with indoor & outdoor home maintenance & repairs so they can continue living at home independently? We've been serving the Ottawa region for 15 years and we offer a variety of home...

  • Handy Person

    4 weeks ago

    Ottawa, Canada Seniors on Site Full time

    **COMPETITIVE RATES & WE'RE ALWAYS HIRING!** - **PART-TIME / CASUAL ONLY**_ Are you a skilled **handy helper / handyman/ handywoman** interested in helping the elderly seniors with indoor & outdoor home maintenance & repairs so they can continue living at home independently? We've been serving the Ottawa region for 14 years and we offer a variety of home...

  • Systems Technician, Audiovisual Event Support

    2 weeks ago

    Ottawa, Canada Parliament of Canada Full time

    Job Description The House of Commons Digital Service and Real Property team is currently looking to staff the Systems Technician, Audiovisual Event Support position. Join our team as a Systems Technician for Audiovisual Event Support! You will be at the forefront of designing, installing, maintaining, upgrading, and operating multimedia systems such as...

  • Logistics Attendant

    6 days ago

    Ottawa, Canada Bell Technical Solutions Full time

    Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us...

  • Cleaner/housekeeper

    6 days ago

    Ottawa, Canada Seniors on Site Full time

    **COMPETITIVE RATES & WE'RE ALWAYS HIRING!** - **PART-TIME ONLY**_ Seniors on Site is a senior home care company serving Ottawa since 2008! The demand for **quality cleaning services **in Ottawa is at an ultimate high among seniors living at home. Maintaining a clean space is an integral part of being able to continue living at home independently and many...