user support technician

3 weeks ago


Ottawa, Canada Turning Point Apps Corp Full time
  • Education: College/CEGEP
  • Experience: 1 year to less than 2 yearsTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Provide customer serviceComputer and technology knowledge
  • Mail server software
  • Communication software
  • Database software
  • MS Office
  • MS WindowsTransportation/travel information
  • Public transportation is availableWork conditions and physical capabilities
  • Work under pressure
  • Tight deadlines
  • Attention to detailPersonal suitability
  • Efficient interpersonal skills
  • Judgement
  • Ability to multitask
  • Time managementOther benefits
  • Other benefits
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week


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