Customer Service Agent

3 months ago


Edmonton, Canada Western Drug Distribution Centre Full time

**Job Summary**

**Duties**:

- Answer incoming calls from veterinary hospitals.
- Assist customers with product information, pricing, and availability
- Process orders, product returns efficiently and accurately
- Working knowledge of Agent call center
- Maintain accurate customer records and product order information
- Analyze customer feedback to improve service quality
- Setting up virtual share meetings to educate and train staff members on anything related to the functionality of WDDC website, performing returns, special orders or requests.

**Qualifications**:

- Excellent phone etiquette and communication skills.
- Resourceful, responsive and reliable
- Proficiency in English required
- Strong data entry skills with attention to detail. Microsoft products used (outlook; excel & word)
- Previous experience in **customer service** or in a **veterinary hospital **would be preferred
- Ability to multitask and work in a fast-paced environment

Pay: From $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- RVT: 3 years (preferred)

Work Location: In person

Application deadline: 2024-09-20
Expected start date: 2024-09-23


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