Customer Care Specialist

6 months ago


North York, Canada a.p.i Alarm Inc Full time

a.p.i. ALARM INC is a leading provider and integrator of security technology, since 1983 a.p.i. ALARM INC has exceeded the standards set out by the Underwriters Laboratories of Canada, providing security and peace of mind to over one million Canadians from Coast to Coast.

We are looking for mature, dedicated team members to join our team

**Responsibilities**:

- Performs alarm system diagnostics troubleshooting while guiding end users through step by step resolution
- Creating service tickets
- Responds to end user escalations/inquiries
- Promotes Customer first attitude with each end user interaction
- Other duties as assigned

**Requirements**:

- Post-Secondary Education
- Strong verbal/written communication
- Ability to multi-task
- Motivated/self starter
- Able to work with mínimal supervision
- Intermediate level MS excel and word
- Basic typing skills
- 40 wpm
- **Alarm Industry experience an asset**

This position is 100% in office. Monday to Friday
- 8:30am to 5:00pm

**Job Types**: Full-time, Permanent

Pay: $38,000.00-$40,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to pass a criminal record check?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person


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