Customer Service Specialist, Dcri

6 months ago

North York, Canada Del Condominium Rentals Full time

**Join Del Condominium Rentals**: Building Communities, Growing Careers
Come Build Your Future with Us
Although our brand is well known, our strength comes from the talented individuals who make up our company. Our employees are passionate and driven and work collectively to develop some of the largest and most complex projects within the Greater Toronto Area.
We recognize our employees are the key to our success and we invest in creating a strong corporate culture that promotes:

- Professional development opportunities,
- A diverse and robust suite of benefits and perks,
- Social and sustainable impact within our company and in the communities we build, and much more.

As a Del Condominium Rentals employee, you are contributing to our purpose, standard of excellence, and building homes for people today and the generations of tomorrow.
Who We Are
Del Condominium Rentals (DCRI), a division of the Tridel Group of Companies, is the largest and most recognized rental property management provider in the Greater Toronto Area. DCRI is the leading GTA-based property management company providing services and expertise to owners / investors of condominium residences as well as their tenants. At DCRI, we offer peace of mind to homeowners through our reliable rental management solutions including leasing, tenant services, accounting, and maintenance & repair. We pride ourselves on quick problem resolution and maximizing homeowner revenues.

The Role
Reporting to the Customer Service Manager, the Customer Service Specialist is responsible for caring for the needs of both our valued tenants and owners. CSS’s will represent the company throughout the entire client tenure providing a positive, professional and rewarding experience at all times.
The Customer Service Specialist is responsible for providing support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations.
What You’ll Be Doing
Financial
- Develop and maintain understanding of Owner and Tenant ledgers and all charges applied to either
- Ensure proper Managerial sign off for any rebates prior to communicating to the client

Administration
- All communication must be performed in a positive, professional and upbeat attitude
- All communication performed in a timely fashion
- All complaints must be resolved in a timely fashion, seeking Managements assistance when required
- All clerical work is to be organized, efficient and error free

Operational
- Responsible for communicating to team all owners wishing to terminate their MAR
- Responsible for communicating to team all tenants wishing to terminate vacancy
- Responsible for communicating with Provident each month with respect to accounts in arrears
- Assist DOCS in the process of releasing deposits to clients when leaving our program

General
- Report for duty
- Maintain a high standard of personal appearance and hygiene at all times
- Maintain a good rapport and working relationship with all team members
- Attend and contribute to all team meetings or related activities
- Ensure that the place of work and surrounding area is kept clean and organized at all times.

Who You Are
- Respond to all tenant and owner’s, providing efficient and accurate information to best fulfill their inquiries
- Process all forms required by both tenants and owners and ensure all forms are completed accurately
- Communicate as necessary and required with regards to alterations or amendments pertaining to our clients
- Schedule appointments as required by either owners, tenants or the company
- Ensure all relevant documentation is loaded into company PMS for future reference
- Ensure all departmental filing is processed efficiently, effectively and in a timely fashion
- Handle all complaints in a positive and professional manner, using all resources to provide a resolution to the problem in a timely fashion
- Consult Management should any problems arise that cannot be resolved in a timely manner
- Any other task asked of management as long as not unethical, immoral or illegal.
- Assist coverage of renewal and reception desk as and when required

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