Customer Service Specialist

5 months ago


North York, Canada Frew Energy Limited Full time

**Role Summary**

Reporting to the Internal Operations Director, the CSR Specialist’s responsibility is to strategically lead and manage key operational support to ensure operational resilience, a high level of service integrity and seamless continuity, including during the absence of frontline managers.

**Duties and Responsibilities**
- Supervise the daily operations of the Customer Service Department
- Work with Sales and Operations to provide accurate and timely service to the customer
- Metrics reporting, new employee training, and troubleshooting
- Build, mentor, and lead a high-performing team to deliver exceptional customer service
- Investigate and quickly resolve system issues

**Position Requirements**
- Intermediate /advance excel skills. (V-Look ups, Pivot Tables)
- Excellent written and verbal communication skills
- Strong problem identification and problem resolution skills
- Must be organized, meticulous, detail-oriented and ability to track outstanding duties/tasks
- Minimum of two (2) to four (4) years management/leadership experience in Customer Service
- Ability to work independently and as a part of a team.
- High level of integrity and work ethic
- Self-motivated

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 5 years (preferred)

Work Location: In person



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