Customer Retention Specialist
6 months ago
**Customer Retention Specialist**
Tre'dish is an innovative online grocery retailer committed to providing exceptional service and high-quality products to our customers. We are looking for a dedicated Customer Retention Specialist to join our team in North York and help us nurture and grow our member base.
**Key Responsibilities**:
- **Welcome Calls**: Conduct basic orientation for each new customer that signs up for a membership, providing extra attention and ensuring a smooth onboarding experience.
- **Nurture User Adoption**: Monitor key cohorts that are lagging in their membership usage. Proactively reach out to these members, leveraging relationships built during onboarding to stimulate adoption.
- **Reactivate Canceled Members**: Engage with former members to understand their reasons for cancellation and encourage them to rejoin.
- **Retain Members**: Work with members who express a desire to cancel, addressing their concerns and providing solutions to retain their membership.
**Job Requirements**:
- Minimum of 3 years of experience in sales and customer service.
- Proficiency in English with strong communication and interpersonal skills.
- Experience with membership-based CRM and/or dialer technology, (specifically Centcom).
- Ability to commute to the North York area.
- Demonstrates excellent communication and interpersonal skills.
- Has a proactive approach to problem-solving and member engagement.
- Is passionate about providing exceptional customer service and building long-term relationships.
If you are a motivated individual with a knack for customer retention and a passion for helping customers get the most out of their memberships, we would love to hear from you
**Job Types**: Full-time, Permanent
Pay: $20.00 per hour
**Benefits**:
- Casual dress
- Company events
- Flexible schedule
- Store discount
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- North York, ON M2J 4Z8: reliably commute or plan to relocate before starting work (required)
**Language**:
- English (required)
Work Location: In person
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