Front Office Manager

6 months ago


Edmonton, Canada West Edmonton Mall Full time

The Front Office Manager oversees the day-to-day operations of the Front Office consisting of Front Desk, Switchboard, Concierge, Night Audit and Guest Services. Ensures hotel standards, policies and procedures are communicated and observed by department employees while providing required reports and observations for Senior Management.

**Primary Responsibilities**:

- Ensuring all Front Desk employees are performing according to set hotel service standards and representing the hotel’s core values.
- Maintaining the quality standards for the department, while adhering to Fantasyland Hotel’s core mission, vision, and values.
- Conducting staff management for the department including interviewing and selection, performance evaluations, scheduling, inputting payroll, policy monitoring and administration, and staff mentoring.
- Controls and maintains floats and monies in front office area. Provides cashiering and change for hotel outlets. Investigates and assumes responsibility for over/shorts and cash variances occurring in the front office. Ensures proper cash handling procedures are maintained.
- Ensuring quality control procedures that emphasize friendly, accurate, and accommodating guest interactions are being met.
- Responding to guest concerns and special requests while utilizing exceptional customer service and conflict resolution skills.
- Assisting in the plans and arranges for guest arrivals including special packages, tours, corporate, conventions and VIPs.
- Ensures special requests and arrangements are communicated and understood by front office staff.
- Other responsibilities as required.

**Desired Qualifications**:

- Three (3) to five (5) years previous experience working in a high volume, up-scale hotel, in a Front Office Management based position.
- Completion of post-secondary Hospitality/business management education and/or formal industry training and certifications is a definite asset.
- Must possess a passion for service, demonstrating outstanding guest service skills and proven service leadership skills with the ability to inspire colleagues to deliver outstanding service.
- Individuals must have excellent communication, organizational skills, must be able to multi-task and problem-solve, and be able to work under pressure.
- Excellent knowledge of computerized Front Office systems and the ability to work in a fast-paced environment.

**Terms of Employment**:

- This is a full-time position, requiring flexible availability Monday through Sunday.
- This is a salaried position that will depend on experience and qualifications.
- Must be able to pass a basic security clearance.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person



  • Edmonton, Canada West Edmonton Mall Full time

    The Assistant Front Office Manager is responsible for providing exceptional customer service to all Fantasyland Hotel guests. Assisting the Front Office Manager in overseeing the day to day operations of the Front Desk, Night Audit, Switchboard, Guest Services and FLH Essentials. **Primary Responsibilities**: - Ensuring all Front Desk employees are...


  • Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Front Office Supervisor** **Ramada by Wyndham Edmonton South** At **Ramada by Wyndham Edmonton South**, we pride ourselves on delivering exceptional experiences to our guests through our commitment to excellent service. We are currently seeking a **Front Office Supervisor **to lead our front office team. This role is pivotal in ensuring our guests receive...


  • Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Front Office Supervisor** **Ramada by Wyndham Edmonton South** At **Ramada by Wyndham Edmonton South**, we pride ourselves on delivering exceptional experiences to our guests through our commitment to excellent service. We are currently seeking a **Front Office Supervisor **to lead our front office team. This role is pivotal in ensuring our guests receive...


  • Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Front Office Supervisor (Evening Duty Manager Shift)** **Ramada by Wyndham Edmonton South** At **Ramada by Wyndham Edmonton South**, we are dedicated to providing exceptional experiences for our guests through outstanding service. We are currently seeking a full-time **Front Office Supervisor **to join our team during the evening shift (4 PM - 1 AM)....


  • Edmonton, Canada Holiday Inn Express & Suites Edmonton South Full time

    **Job Summary** Holiday Inn Express & Suites Edmonton South is currently hiring a Front Office Supervisor for full-time to supervise the daily front office duties and front desk team. You will be responsible for insuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Greet guests, perform all check-in and check-out...


  • Edmonton, Alberta, Canada Grizzly Trucks Full time

    We are seeking a highly organized and detail-oriented Front Office Coordinator to join our team at Grizzly Trucks. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day functioning of our office.About the RoleAs a Front Office Coordinator, you will be responsible for providing exceptional customer service,...


  • Edmonton, Alberta, Canada Redline Trucking Full time

    Job Title: ReceptionistJob Summary: We are seeking a highly organized and efficient Receptionist to join our team at Redline Trucking. The ideal candidate will be responsible for providing exceptional customer service, handling front desk duties, and supporting the office administration.Key Responsibilities:Provide exceptional customer service to clients and...


  • Edmonton, Alberta, Canada Clearcut Automotive Studio Inc. Full time

    Job Title: Front Office CoordinatorAbout the Job:Clearcut Automotive Studio Inc. is seeking a skilled and organized individual to fill the role of Front Office Coordinator.We are looking for someone who can provide exceptional customer service, multitask with ease, and maintain accurate records.Key Responsibilities:Greet visitors and direct them to the...


  • Edmonton, Alberta, Canada Fantasyland Hotel Full time

    Front Office RepresentationAs a Front Office Representative at Fantasyland Hotel, you play a vital role in delivering exceptional guest experiences. Your primary responsibilities include greeting and welcoming guests, managing information, distributing keys and room assignments, and answering general inquiries to ensure an excellent stay.Key...

  • Front Office Agent

    2 months ago


    Edmonton, Canada Fantasyland Hotel Full time

    Front Office Agent Front Office Agents deliver an exceptional experience to every guest at our hotel, and are responsible for welcoming guests, managing information, distributing keys and room assignments and answering general inquiries to ensure an excellent stay. Primary Responsibilities: Greeting and welcoming guests upon arrival, check-in...

  • Front of House Manager

    6 months ago


    Edmonton, Canada Boston Pizza International, Inc. Full time

    **Front of House (FOH) Manager**: A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager...


  • Edmonton, Canada Millwoods Denture Clinic Full time

    Position: Front Desk / Office Administrator. **Responsibilities**: - Greet and assist patients as they arrive; ensure a lasting positive impression for them - Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps - Effectively manage recall system and accurately maintain the patient database - Manage...


  • Edmonton, Alberta, Canada Taxxlution Accounting Professionals Ltd. Full time

    We are seeking an experienced Receptionist to join our team at Taxxlution Accounting Professionals Ltd.About the RoleThis is a permanent full-time opportunity with a salary range of $45,000 - $55,000 per year, depending on experience. The successful candidate will work 40 hours per week and have the option for overtime.The Receptionist will be responsible...


  • Edmonton, Canada RECRUITMENT PARTNERS INC. Full time

    Assistant Front Office Manager Our client is searching for an Assistant Front Office Manager to join their team. This role will be responsible for assisting the Front Office Manager in various administrative and hospitality duties, especially when the Front Office Manager is absent. A successful candidate will have excellent rapport with customers, a...


  • Edmonton, Canada Boston Pizza International, Inc. Full time

    **Front of House (FOH) Manager**: - ** Available evenings/weekends/holidays**: - ** Previous restaurant or QSR manager experience preferred**: - ** Exceptional guest and staff relations**: - ** Goal oriented**: - ** Previous Boston Pizza experience a bonus** A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists...


  • Edmonton, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Office Supervisor will contribute to the overall success of the hotels by leading and maintaining Guest Services standards for the front office, by...


  • Edmonton, Alberta, Canada Alberta Ltd. Full time

    The Front Office Coordinator will be responsible for providing exceptional customer service and ensuring a seamless experience for clients and the public. This role involves greeting individuals, directing them to relevant contacts or service areas, and providing basic information as needed.Key responsibilities include:• Greeting people and directing them...

  • Office Administrator

    6 months ago


    Edmonton, Canada Royal Auto Body 2020 Ltd. Full time

    Here at Royal Auto Body we are an auto vehicle repair shop, along with paint and auto vehicle parts department. We are located in Edmonton, AB. We are looking to hire a Front Desk Receptionist / Office Admin person to join our team. This position is responsible for the daily running of the front office. The Front Office Administrator must possess positive...


  • Edmonton, Alberta, Canada Winston Hawthorne & Co. Full time

    Welcome to Winston Hawthorne & Co., where we're seeking a highly skilled Front Office Coordinator to join our team. This role is an excellent opportunity for someone who enjoys providing exceptional customer service and working in a fast-paced environment.The ideal candidate will have no degree, certificate, or diploma, but possess at least 1 to less than 7...


  • Edmonton, Alberta, Canada Yougood Education Ltd. Full time

    Job OverviewYougood Education Ltd. is seeking a highly skilled Front Office Support Coordinator to join our team.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide top-notch customer service and support.ResponsibilitiesCustomer Service:Respond to client inquiries in a timely and professional...