Front Office Supervisor

2 weeks ago

Edmonton, Canada Ramada by Wyndham Edmonton South Full time

**Front Office Supervisor**
**Ramada by Wyndham Edmonton South**

At **Ramada by Wyndham Edmonton South**, we pride ourselves on delivering exceptional experiences to our guests through our commitment to excellent service. We are currently seeking a **Front Office Supervisor **to lead our front office team. This role is pivotal in ensuring our guests receive the highest standard of service and leave with lasting positive impressions.

The **Front Office Supervisor** will lead, oversee, and inspire the front office team. This role demands a balance of leadership and hands-on involvement, ensuring smooth operations while enhancing guest satisfaction. You will be responsible for setting the standard of service excellence and driving continuous improvement.

**Key Responsibilities**:

- **Team Leadership**: Direct and mentor the front office team, fostering a culture of excellence and continuous learning.
- **Operational Management**: Oversee daily front desk operations, ensuring efficient and effective guest service.
- **Guest Experience Enhancement**: Develop strategies to elevate guest satisfaction, handling special requests, and resolving issues swiftly.
- **Training & Development**: Identify training needs and implement programs to enhance skills and service delivery.
- **Quality Control**: Regularly review service standards, implementing changes where necessary to ensure top-notch guest experiences.
- **Financial Oversight**: Manage budgeting for the front office, including labor costs, supplies, and other expenses.
- **Policy Implementation**: Ensure all company policies and procedures are adhered to, especially regarding guest service and safety.
- **Collaboration & Communication**: Work closely with other departments to ensure a unified approach to guest service.

**Your Qualifications**:

- Bachelor’s degree in Hospitality Management or related field preferred.
- Proven experience in a front office leadership role within a hotel environment.
- Strong leadership skills with a passion for team development.
- Excellent problem-solving, organizational, and multitasking abilities.
- Proficient in hotel management software and MS Office Suite.
- Exceptional communication skills, both verbal and written.
- Flexibility to work various shifts including weekends, holidays, and as needed.

At **Ramada by Wyndham Edmonton South**, we believe in nurturing talent and providing opportunities for growth. As a member of our team, you will work in a dynamic, supportive environment that values diversity and inclusion. We offer competitive compensation, benefits, and a platform to advance your career in hospitality.

**Job Types**: Full-time, Permanent

Pay: $16.00-$19.00 per hour

Expected hours: 30 - 40 per week

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Night shift
- Overtime

**Experience**:

- Hotel Front Desk: 1 year (required)

Work Location: In person

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