Front Office Supervisor

2 months ago


Edmonton, Canada Ramada by Wyndham Edmonton South Full time

**Front Office Supervisor (Evening Duty Manager Shift)**
**Ramada by Wyndham Edmonton South**

At **Ramada by Wyndham Edmonton South**, we are dedicated to providing exceptional experiences for our guests through outstanding service. We are currently seeking a full-time **Front Office Supervisor **to join our team during the evening shift (4 PM - 1 AM). Reporting to the Front Office Manager, this role will also serve as the acting evening **Duty Manager**, ensuring our hotel operations run smoothly and efficiently.

**Key Responsibilities**:

- **Team Leadership**: Supervise and motivate the front office team during the evening shift, fostering a culture of excellence and teamwork.
- **Operational Management**: Oversee front desk operations, ensuring efficient check-in and check-out processes, and addressing guest inquiries and requests, in the absence of the Front Office Manager.
- **Guest Experience Enhancement**: Actively engage with guests to ensure their needs are met, handle special requests, and resolve any issues promptly and effectively.
- **Training & Development**: Assist in identifying training needs and provide on-the-job training to new staff members to enhance service delivery.
- **Quality Control**: Monitor service standards throughout the shift, implementing improvements as necessary to maintain high guest satisfaction.
- **Financial Oversight**: Assist in managing front office financial operations, including cash handling and balancing the till at the end of the shift.
- **Policy Implementation**: Ensure adherence to all company policies and procedures, particularly regarding guest service and safety protocols.
- **Collaboration & Communication**: Communicate effectively with other departments to ensure a seamless guest experience and address any issues that arise during the shift. Ensure tasks assigned by your Supervisor or Manager are completed.

**Your Qualifications**:

- Previous experience in a front office role within a hotel environment; supervisory experience is a plus.
- Strong leadership skills with a focus on team development and guest satisfaction.
- Excellent problem-solving, organizational, and multitasking abilities.
- Proficient in hotel management software and MS Office Suite.
- Exceptional communication skills, both verbal and written.
- Flexibility to work evenings, weekends, and holidays as needed.

At **Ramada by Wyndham Edmonton South**, we believe in nurturing talent and providing opportunities for growth. As a member of our team, you will work in a dynamic, supportive environment that values diversity and inclusion. We offer competitive compensation, benefits, and a platform for advancing your career in hospitality.

**Job Types**: Full-time, Permanent

Pay: $16.00-$18.00 per hour

Expected hours: 30 - 40 per week

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend
- Holidays
- Night shift
- On call

Work Location: In person



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