Front Office Supervisor

3 weeks ago

Edmonton, Canada Coast Hotels Full time

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Front Office Supervisor will contribute to the overall success of the hotels by leading and maintaining Guest Services standards for the front office, by anticipating guest needs and providing friendly, efficient, and superior customer service during all guest interactions.

**Responsibilities**:

- Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing guest concerns and requirements; looking for opportunities to exceed guest expectations; and escalating issues as necessary
- Supervises front desk operations and handles administrative duties such as, performing check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and storing luggage
- Reviews daily arrivals list and checks VIP notes and other special guest requests - Monitors the quality of work and provides feedback on the degree to which operational standards are met
- Communicates goals to others, including team members, other Leaders, etc
- Reviews departmental plan and performance on a quarterly basis to identify areas for improvement that would contribute to enhanced business performance and to identify opportunities that would support business growth
- Other duties as required

**Skills/Knowledge/Experience**:

- 1-3 years of related experience in the hospitality industry
- Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience
- Excellent communication (written, oral English and listening), and customer service skills
- Ability to lead and motivate others
- Strong problem resolution skills and conflict resolution skills to resolve issues within a functional area
- Aware of and understands how all areas of the business interact and how own area impacts and is impacted by other areas
- Experience dealing with fast-paced customer-service environments
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule, which includes evenings, weekends, holidays and some overnights

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST

  • Front Office Supervisor

    4 days ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Front Office Supervisor** **Ramada by Wyndham Edmonton South** At **Ramada by Wyndham Edmonton South**, we pride ourselves on delivering exceptional experiences to our guests through our commitment to excellent service. We are currently seeking a **Front Office Supervisor **to lead our front office team. This role is pivotal in ensuring our guests receive...

  • Front Office Supervisor

    3 weeks ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Front Office Supervisor** **Ramada by Wyndham Edmonton South** At **Ramada by Wyndham Edmonton South**, we pride ourselves on delivering exceptional experiences to our guests through our commitment to excellent service. We are currently seeking a **Front Office Supervisor **to lead our front office team. This role is pivotal in ensuring our guests receive...

  • Front Office Supervisor

    3 weeks ago

    Edmonton, Canada Coast West Edmonton Hotel & Conference Centre Full time

    Coast West Edmonton Hotel & Conference Centre is looking for a friendly, professional, and customer-oriented front office manager to join our team. As the Front Office Supervisor, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing ambassadors' schedules, front office ambassador training,...

  • Front Office Supervisor

    1 week ago

    Edmonton, Alberta, Canada Ramada by Wyndham Edmonton South Full time

    Front Office SupervisorRamada by Wyndham Edmonton SouthAt Ramada by Wyndham Edmonton South, we pride ourselves on delivering exceptional experiences to our guests through our commitment to excellent service. We are currently seeking a Front Office Supervisor to lead our front office team. This role is pivotal in ensuring our guests receive the highest...

  • Front Office Supervisor

    1 week ago

    Edmonton, Alberta, Canada Coast West Edmonton Hotel & Conference Centre Full time

    Coast West Edmonton Hotel & Conference Centre is looking for a friendly, professional, and customer-oriented front office manager to join our team. As the Front Office Supervisor, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing ambassadors' schedules, front office ambassador training,...

  • Front Office Supervisor

    4 weeks ago

    Edmonton, Canada Home2 Suites by Hilton Edmonton South Full time

    Home2 Suites by Hilton is looking for an enthusiastic Front Desk Supervisor to help lead the Front Office team under the guidance of the Front Office Manager. **Basic Purpose**: Reporting to the Front Office Manager, the role of Front Desk Supervisor will be the ambassador of guest satisfaction, which involves being actively engaged in anticipating &...

  • Front Office Supervisor

    1 week ago

    Edmonton, Alberta, Canada Home2 Suites by Hilton Edmonton South Full time

    Home2 Suites by Hilton is looking for an enthusiastic Front Desk Supervisor to help lead the Front Office team under the guidance of the Front Office Manager.Basic Purpose:Reporting to the Front Office Manager, the role of Front Desk Supervisor will be the ambassador of guest satisfaction, which involves being actively engaged in anticipating & delivering...

  • Front Office Supervisor

    2 months ago

    Edmonton, Canada Holiday Inn Express & Suites Edmonton South Full time

    **Job Summary** Holiday Inn Express & Suites Edmonton South is currently hiring a Front Office Supervisor for full-time to supervise the daily front office duties and front desk team. You will be responsible for insuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Greet guests, perform all check-in and check-out...

  • Front Office Supervisor

    2 months ago

    Edmonton, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Office Supervisor will contribute to the overall success of the hotels by leading and maintaining Guest Services standards for the front office, by...

  • Front Office Supervisor

    1 week ago

    Edmonton, Alberta, Canada Coast Hotels Full time

    Your company, your values, your careerCoast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.The Front Office Supervisor will contribute to the overall success of the hotels by leading and maintaining Guest Services standards for the front office, by...

  • Front of House Supervisor

    3 weeks ago

    Edmonton, Canada Boston Pizza International, Inc. Full time

    **Boston Pizza Manning**: **Front of House (FOH) Supervisor**: A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House...

  • Front of House Supervisor

    2 weeks ago

    Edmonton, Canada Boston Pizza International, Inc. Full time

    **Front of House (FOH) Supervisor**: **Boston Pizza Manning**: A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House...

  • Hotel Front Office Manager

    3 weeks ago

    Edmonton, Canada Coast West Edmonton Hotel & Conference Centre Full time

    Coast West Edmonton Hotel & Conference Centre is seeking a talented Front Office Manager with an entrepreneurial, energetic personality. You will lead your team and be responsible for guest services, controlling costs, and increasing departmental revenues. The Front Office Manager has overall responsibility for supervising Guest Service Agents, Night...

  • Front Office Manager

    3 weeks ago

    Edmonton, Canada Mundi Hotel Enterprises Inc Full time

    Coast West Edmonton Hotel & Conference Centre is looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing ambassadors' schedules, front office ambassador training, and...

  • Front of House Supervisor

    5 days ago

    Edmonton, Canada Boston Pizza International Inc Full time

    Overview Front of House (FOH) Supervisor Boston Pizza Manning A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The...

  • Front of House Supervisor

    4 weeks ago

    Edmonton, Canada Boston Pizza International Inc. Full time

    Reference # 2024-14452 Location Edmonton Date posted 05/02/2024 Address Whyte Avenue - 10854 82nd Avenue Edmonton, Alberta T6E 2B3 Canada **Description**: A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training,...

  • Front of House Supervisor

    2 weeks ago

    Edmonton, Canada Boston Pizza International Inc. Full time

    Reference # 2024-14198 Location Edmonton Date posted 03/20/2024 Address Namao Centre - 16521 97th Street NW Edmonton, Alberta T5X 6A5 Canada **Description**: A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training,...

  • Front Office Manager

    1 week ago

    Edmonton, Alberta, Canada Mundi Hotel Enterprises Inc Full time

    Coast West Edmonton Hotel & Conference Centre is looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing ambassadors' schedules, front office ambassador training, and...

  • Front Desk Supervisor

    3 weeks ago

    Edmonton, Canada Metterra Hotel on Whyte Full time

    **Description**: 53 North Collection is looking for an exciting & enthusiastic addition to help lead our guest services team for two independent, boutique properties in Edmonton! The Front Desk Supervisor will be responsible for supervising and managing the front office operations to achieve customer satisfaction, quality service and compliance with...

  • Front of House Supervisor

    3 weeks ago

    Edmonton, Alberta, Canada Boston Pizza International Inc. Full time

    Reference # Location Edmonton Date posted 04/10/2024 Address Terwillegar - 378 Bulyea Rd Edmonton, Alberta T6R 2B3 Canada Description:A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, and performance...