Customer Service Manager

7 months ago


Markham, Canada Max Advanced Brakes Full time

**Max Advanced Brakes** is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers.

We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer education, and customer service, we strive to make acquiring quality brake parts simple for customers.

Established in 2010 with a vision to offer quality and extensively tested brake products at the best prices possible, today we remain steadfast to that same vision. Over the years as our customers’ needs have grown, we have scaled and developed an extensive physical distribution presence in Canada and USA to ensure we meet their demands for brakes in a timely and efficient manner.

**Position Overview**

We are seeking a highly motivated and experienced Customer Service Manager to lead our customer service team. The Customer Service Manager will be responsible for overseeing all aspects of customer support, ensuring exceptional service delivery, and maintaining high customer satisfaction levels. This role requires strong leadership skills, excellent communication abilities, and a passion for providing outstanding customer experiences.

**Responsibilities**:

- Manage and lead a team of customer service representatives, recruiting, providing guidance, coaching, and support to ensure optimal performance and productivity.
- Develop and implement customer service policies, procedures, and standards to create engaged customers, facilitate organic growth, and enhance the overall customer experience.
- Set a clear mission and deploy strategies focused towards that mission.
- Monitor and evaluate team performance metrics, such as response times, resolution rates, and customer satisfaction scores.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Handle escalated customer inquiries or complaints in a timely and professional manner.
- Collaborate with other departments to identify areas for improvement in products or services based on customer feedback.
- Conduct regular training sessions to enhance the skills and knowledge of the customer service team.
- Stay up-to-date with industry trends and best practices in customer service management.

**Skills and Requirements**
- Bachelor's degree in Business Administration or a related field (preferred).
- Proven working experience in a customer service management role.
- Excellent knowledge of management methods and techniques.
- Excellent leadership skills with the ability to motivate and inspire a team.
- Strong problem-solving abilities to address complex customer issues.
- Exceptional client-facing and communication skills, both written and verbal.
- Proficient in using customer service software, databases, and other relevant tools.
- Ability to work well under pressure in a fast-paced environment.
- Advanced troubleshooting and multi-tasking skills.

**Benefits of Working at Max Advanced Brakes**:

- Career growth and development
- Competitive salary
- Flexible health benefits
- Be a part of a dynamic, diverse team
- Friendly work environment with in-house recreational activities
- Employee purchase discounts

**Additional Information**

Full-time permanent position

Transit accessible location

Max Advanced Brakes is an Equal Opportunity Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation(s), please indicate your needs on your cover letter and we will work with you to meet your accessibility needs.

**Job Types**: Full-time, Permanent

**Salary**: From $55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Markham, Canada Abacus Service Corporation Full time

    Sales Support Job Description: - Order Entry and Order Management - Support order accuracy and completeness to guarantee the quality of orders released to manufacturing. - Engage and follow up with customers to ensure their systems are updated to reflect Client account changes. Ensure existing customer purchase orders are updated to reflect. Support related...


  • Markham, Canada Service Ontario (private office) Full time

    We are currently looking for one part time Bilingual (English and French) Customer Service Representative to join our office. Experience is preferred but we are willing to train. We are located on Hwy 7 in Markham between McCowan Rd. and Markham Rd. Our office hours are: Monday, Tuesday, Wednesday and Fridays 9am-5pm, Thursdays 9am-7pm. The position is...


  • Markham, Ontario, Canada ACD ELECTRIC & PLUMBING LTD. Full time

    Job OverviewA Customer Service Supervisor position is available at ACD Electric & Plumbing Ltd. The role requires a professional with experience in supervising teams and managing daily operations.Key Responsibilities:Team Management: Co-ordinate activities with other work units or departments, establish work schedules and procedures, and maintain operation...


  • Markham, Canada Bayshore HealthCare Full time

    As part of the BSRx Team, the Customer Service Representative is the “Voice” to our ProRx and ICN/PSS customers. Under the supervision of the Sr. Manager BD & Procurement, the Customer Service Representative is responsible for the management of all orders from both platforms and the management of all PSS kits in the warehouse. **DUTIES AND...


  • Markham, Canada Quanta Distribution Inc. Full time

    We are seeking a customer service associate. **Job Duties**: - Receiving and processing customer orders; involves communicating with customers, sales reps and warehouse staff - Arranging shipping for customer orders - Invoicing customer orders and processing payments - Completing other administrative tasks relevant to customer orders (i.e. following up...


  • Markham, Canada Quanta Distribution Inc. Full time

    We are seeking a customer service associate. **Job Duties**: - Receiving and processing customer orders; involves communicating with customers, sales reps and warehouse staff - Arranging shipping for customer orders - Invoicing customer orders and processing payments - Completing other administrative tasks relevant to customer orders (i.e. following up...

  • Service Advisor

    3 months ago


    Markham, Canada T-Lex Auto Service Full time

    **Job description** We are an automotive repair shop specializing in Japanese cars - Lexus & Toyota. We are looking for a highly motivated service advisor to join our team. **Day-to-day Role**: - Welcome customers and discuss their needs - answer phone calls and schedule appointments - create work orders based on customers needs - develop repair estimates...


  • Markham, Canada Cheryl Moulton Insurance Agency Full time

    Are you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for you! Were looking for a motivated, sales-oriented individual who has a passion for the insurance industry. Our goal is to build up strong relationships and increase...


  • Markham, Canada Advanced Skytech Canada Ltd. Full time

    Company Profile: Advanced Skytech Canada Ltd. (hereinafter referred to as STGCA) is one of the largest technology, services and consulting organizations in refurbished computers industry cross North America. After over 15 years of development, STGCA has become North America’s most competitive refurbished computer enterprise with the highest level of...


  • Markham, Canada Cheryl Moulton Insurance Agency Full time

    Are you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for you! We’re looking for a motivated, sales-oriented individual who has a passion for the insurance industry. Our goal is to build up strong relationships and...


  • Markham, Canada BTNX Inc. Full time

    **Title**:Customer Service Representative **Employment Type**:Full-time **Location**:722 Rosebank Road, Pickering, ON L1W 4B2 Canada **Company Overview**: BTNX Inc. (BTNX) is a leading biotechnology company specializing in rapid, point-of-care diagnostics. As a pioneer in the field, we are dedicated to innovation, research, and the development of advanced...


  • Markham, Canada Petit Potato Full time

    **Job Overview** We are seeking a dedicated and enthusiastic Customer Service Associate / Cashier to join our team at IKON sushi. We are a sushi takeout restaurant located in Markham. In this role, you will be the first point of contact for our customers, providing exceptional service while efficiently handling transactions. Your ability to engage with...


  • Markham, Canada Digram Developments Inc. Full time

    **About Us** Digreen Homes Inc. is mainly involved with the real estate sector, primarily Land Development and Construction in the Greater Toronto Area. It has completed several projects in the past and has an extremely bright future ahead. To name a few, Digreen Homes Inc. has developed several residential, high/low rise buildings and commercial sites in...


  • Markham, Canada Shinhan Bank Canada Full time

    Shinhan Bank Canada is a Federally Regulated Financial Institution which is wholly-owned subsidiary of Shinhan Bank Korea. Our doors opened in March 2009 and since that day we have been privileged to serve our communities. We have continued to grow our presence, with branches in North York, Mississauga, Thornhill and Coquitlam in British Columbia. Our...


  • Markham, Canada Wahl Canada Full time

    **The Position** **Responsibilities** **Receiving call/walk ins**: Aiding and communicating professionally with a variety of Customers **Problem-Solving**: Ability to understand varying requests and whom is the proper contact to assist **Managing Customer Service Inbox**: Ensure timely and professional responses **Invoicing**: Invoice Repair & Parts to...

  • Customer Service Agent

    3 months ago


    Markham, Canada Pineapple Design Full time

    **Job Overview** We are seeking a dedicated and customer-focused **Customer Service Agent** to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and supporting our design and sales teams. You will manage inquiries, schedule consultations, and ensure client satisfaction throughout their design...


  • Markham, Canada KEX Express (Canada) Full time

    **Primary Job Duties**: - Reporting Duties: report shipment details & status in specified/assigned format (Microsoft Excel worksheet, Master Airway Bill documents and other assigned formats). - Documentation: maintain data integrity in various S.F. Systems. - Service/Product Knowledge: provide exceptional service to both internal and external customers,...


  • Markham, Canada Golden Sun Capital Investment Inc Full time

    **Responsibilities**: - Assist guests with reservation inquiries, modifications, and cancellations, ensuring accuracy and adherence to resort policies. - Provide detailed information about resort amenities, activities, dining options, and local attractions to enhance guest experience. - Handle guest concerns and complaints with empathy and professionalism,...


  • Markham, Canada ENERCARE Full time

    Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...


  • Markham, Ontario, Canada Citron Hygiene Full time

    As a Customer Service Ambassador at Citron Hygiene, you will play a critical role in delivering exceptional customer experiences. With a focus on quality service, attention to detail, and effective communication, you will be the first point of contact for customers, resolving concerns and ensuring their satisfaction.About the RoleThis is an exciting...