Bilingual - Customer Service Manager (Mandarin)

3 weeks ago

Markham, Canada Advanced Skytech Canada Ltd. Full time

Company Profile:
Advanced Skytech Canada Ltd. (hereinafter referred to as STGCA) is one of the largest technology, services and consulting organizations in refurbished computers industry cross North America. After over 15 years of development, STGCA has become North America’s most competitive refurbished computer enterprise with the highest level of modernization.

Why work for STGCA:

- Receive working exp on enterprise system
- Bi-weekly payment through direct deposit
- Paid Statutory Holidays+ vacation benefit +insurance benefit
- Enhance training opportunity in job related field
- Professional career growth towards to E-business
- Reference letter available

Key Responsibilities:

- Supervise day-to-day operations in the Technical Support department.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Accomplishes technical support human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves technical support objectives by contributing technical support information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and technical support standards; resolving problems; completing audits; identifying technical support trends; determining system improvements; implementing change.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about computers and services
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Diagnose and resolve computer hardware and software issues
- Identify and escalate priority issues per Client specifications
- Redirect problems to appropriate resource
- Accurately process and record call transactions using a computer and designated tracking software
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
- Organize ideas and communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers where necessary

Minimum Requirement and Qualification:

- Must have strong computer literacy, windows and Internet navigation knowledge
- Available to work on a flexible schedule to meet customer demand
- Excellent active listening and communication skills
- Customer Champion: passionate about providing world class customer service
- Strong problem solving skills and ability to deal with customers diplomatically and effectively in a fast paced environment
- Punctual and committed to work schedules
- Must have superior verbal communication and interpersonal skills with a professional telephone manner
- Able to multitask in a fast-paced environment - strong teamwork skills and accountability
- 5 years+ experience in management role related to customer service or technical support (Call Center).

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- customer service: 5 years (preferred)
- management: 2 years (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person

  • Camp Leader

    3 weeks ago

    Markham, Canada Panda Mandarin Language Program Inc. Full time

    We are a fast-growing language school dedicated to providing high quality, fun and engaging Mandarin programs. We are running a 8-week Summer Camp in-person program in 2024 (July 2-Aug 23) and are in need of two Summer Camp Leaders. There will be a 2-week training/planning period before the first day of camp. Note: for this position, the camp will be...

  • Camp Leader

    4 weeks ago

    Markham, ON, Canada Panda Mandarin Language Program Inc. Full time €18 - €22

    $18–$22 an hour - Temporary, Full-time, Fixed term contract Job details Job details Here’s how the job details align with yourprofile . Pay Job type Full-time Temporary Shift and schedule 8 hour shift Location Markham, ON Pulled from the full job description On-site parking Full job description We are a fast-growing language school...

  • Bank Teller

    2 weeks ago

    Markham, Canada CTBC Bank Corp. (Canada) Full time

    **Bank Teller (Bilingual Mandarin)** - Working Hours: 37.5 hours per week, Monday to Friday 8:45Am - 5:15Pm; - Well designed on-the-job training and coaching will be provided; - An entry level role but can provide multiple career development opportunities. **Description**: CTBC Bank Corp. (Canada) is a subsidiary of CTBC Holding Company Ltd (CTBC Bank). We...

  • Sales (Bilingual English/mandarin)

    4 days ago

    Markham, Canada Viva Lifestyle Inc. Full time

    **Who are we?** Viva Lifestyle is a furniture store that specializes in furniture, lighting, mattresses, art, rugs blinds and shutters. We are a company that deals directly with our manufacturers, ensuring that we provide the best prices in the market. We are also an authorized dealer that dealing with the largest brands like Ashley Furniture, A.R.T...

  • Part-time Bank Teller

    2 weeks ago

    Markham, Canada CTBC Bank Corp. (Canada) Full time

    **Bank Teller (Bilingual Mandarin)** - Working Hours: 22.5 hours/ three full days per week (Monday to Friday 8:45Am - 5:15Pm); - Well designed on-the-job training and coaching will be provided; - An entry level role but can provide multiple career development opportunities. **Description**: CTBC Bank Corp. (Canada) is a subsidiary of CTBC Holding Company...

  • Bilingual Brand Manager

    3 weeks ago

    Markham, Canada CanMar Full time

    **_CanMar is recruiting for a Bilingual Brand Manager (English - Mandarin) for our client in Markham, Ontario._** **Our Client** Our client, located in Markham, Ontario, is a leading distributor of electronic vaporizers and manufacturer of award-winning vaping products. **About You** You are an innovative thinker who is fulfilled by driving...

  • Bilingual (English & Cantonese/mandarin) Contact

    2 weeks ago

    Markham, Canada TD Bank Full time

    **Bilingual (English & Cantonese/Mandarin) Contact Center Representative**: - 426535BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay...

  • Bilingual (English & Cantonese/mandarin) Contact

    7 days ago

    Markham, Ontario, Canada TD Bank Full time

    Bilingual (English & Cantonese/Mandarin) Contact Center Representative:BRJob Category - Primary Call CenterWork Location 3500 Steeles Avenue East Building 1Employment Type RegularCity MarkhamTime Type Full TimeProvince/State OntarioHours 37.5Workplace Model HybridPay DetailsDepartment Overview Supporting and helping is at the heart of everything we do at our...

  • Bilingual-accounting Payable Clerk

    3 weeks ago

    Markham, Canada Advanced Skytech Canada Ltd. Full time

    **Job Duties**: - Maintain ERP system on daily base - Perform account reconciliation between shipping report and sales report - Cooperate with the related departments closely to investigate and resolve any discrepancies - Develop and implement proactive solutions and cost-cutting measures - Roll out clear cost-saving programs with timelines and assessment...

  • Bilingual Bookkeeper

    2 weeks ago

    Markham, Canada Alsta Architectural Systems Full time

    Company: Alsta Architectural Systems Location: Markham, On About Alsta Architectural Systems: Alsta Architectural Systems is a premier window wall and curtain wall company dedicated to providing high-quality and innovative architectural solutions in Canada. We specialize in designing, manufacturing, and installing custom window and curtain wall systems for...

  • Bilingual Bookkeeper

    4 weeks ago

    Markham, Canada LuxLogic Lighting Inc. Full time

    Company: Alsta Architectural Systems Location: Markham, On About Alsta Architectural Systems: Alsta Architectural Systems is a premier window wall and curtain wall company dedicated to providing high-quality and innovative architectural solutions in Canada. We specialize in designing, manufacturing, and installing custom window and curtain wall systems for...

  • Bilingual - HR Manager (Mandarin)

    4 days ago

    Markham, Canada Advanced Skytech Canada Ltd. Full time

    **HR Manager** - Partner with management to understand long-term organizational goals, identify areas of opportunity and implement human resource initiatives that meet short-term and long-term growth strategies. - Lead recruiting, HR initiatives, and improve overall company branding - Prepares employees for assignments by establishing and conducting...

  • Camp Leader

    7 days ago

    Markham, Ontario, Canada Panda Mandarin Language Program Inc. Full time $18 - $22

    $18–$22 an hour - Temporary, Full-time, Fixed term contractJob Details Here's how the job details align with your profile.Pay Job TypeFull-timeTemporaryShift and Schedule8-hour shiftLocationMarkham, ONFull Job DescriptionWe are a rapidly growing language school focused on providing top-notch, engaging Mandarin programs. Currently, we are organizing an...

  • Mandarin Project Manager

    2 weeks ago

    Markham, Canada Pacific Smoke International Inc Full time

    **Mandarin Project Manager ( 15 Months Contract Role )** at Pacific Smoke International Inc. Hybrid ( up to 3 days on-site) **Do you believe that a company’s success depends on its people?** If so, PSI is the place for you! PSI is nothing without the people who build, design, and support it. We’re looking for a Mandarin Project Manager to join our...

  • Customer Services Representative Mandarin/cantonese

    3 weeks ago

    Markham, Canada BMO Financial Group Full time

    710 Markland Street Markham Ontario,L6C 0G6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Bilingual (French/english) Customer Service

    1 week ago

    Markham, Canada Service Ontario (private office) Full time

    We are currently looking for one part time Bilingual (English and French) Customer Service Representative to join our office. Experience is preferred but we are willing to train. We are located on Hwy 7 in Markham between McCowan Rd. and Markham Rd. Our office hours are: Monday, Tuesday, Wednesday and Fridays 9am-5pm, Thursdays 9am-7pm. The position is...

  • Bilingual (Cantonese/mandarin) - Customer Service

    3 weeks ago

    Markham, Canada Scotiabank Full time

    Requisition ID: 171314 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Bilingual (Cantonese/mandarin) - Customer Service

    3 weeks ago

    Markham, Canada Scotiabank Full time

    Requisition ID: 178204 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Bilingual - Financial Controller (Mandarin)

    7 days ago

    Markham, Canada Advanced Skytech Canada Ltd. Full time

    Company Profile: Advanced Skytech Canada Ltd. has been established as a computer refurbishing company in Canada since 2005. Our business is focused on the manufacture and sales in the refurbished computer industry in North America. In order to provide elite products and services to our clients, Advanced Skytech Canada Ltd. has achieved environmental...

  • Administrative Assistant

    3 weeks ago

    Markham, Canada Sister Sophie Ltd. Full time

    Sister Sophie Ltd. (Markham) is seeking an enthusiastic Administrative Assistant. **Must be bilingual in English and Mandarin** **Your responsibilities are**: - Administrative duties_： - Arrange schedules for students with teachers according to their availability and requirements - In charge of rescheduling conflict classes and communicating with...