Customer Service Representative

7 months ago

Markham, Canada Shinhan Bank Canada Full time

Shinhan Bank Canada is a Federally Regulated Financial Institution which is wholly-owned subsidiary of Shinhan Bank Korea. Our doors opened in March 2009 and since that day we have been privileged to serve our communities. We have continued to grow our presence, with branches in North York, Mississauga, Thornhill and Coquitlam in British Columbia. Our ultimate goal is to help clients prosper through our expertise, create an environment where our people thrive and unlock their full career potential and enrich our communities.

**Duties and Responsibilities**:

- Create a positive “First Impression” by greeting and engaging customers in a range of sales, service and informational conversations
- Proactively promote Shinhan Bank’s products and services by listening to and identifying the needs of customers
- Resolve customer problems and concerns promptly, escalating issues as required
- Provide excellent service to customers to meet their day to day banking needs
- Complete financial transactions; opening/closing/renewing accounts, deposits, withdrawals, bill payments, and other account transactions for customers accurately and efficiently
- Ensure the necessary due diligence is taken to support the accuracy of all customer transactions
- Adhere to control standards, identify and manage the risk associated with the customer relationship, including credit risk, operational risk and financial crime (Fraud and Anti-Money Laundering) Risk
- Manage on reserved cash through currencies possession of Notes and Coins, cash order and shipment, night deposit and brinks deposit
- Contribute to the achievement of branch KPI objectives by meeting or exceeding individual sales goals
- Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
- Identify and refer customers to team members and internal bank partners as appropriate
- Handle clearing services and remittance (inward, outward and internet banking)
- Managing branch supplies and expense budget

**Qualifications**:

- 1+ years of experience in customer services/financial services
- Bachelor’s Degree in a related field, or equivalent combination of education and related experience is preferred
- Skilled in assessing new and existing customer’s needs, providing quality advice and recommendations
- Strong interpersonal skills, ability to build quality, long-term relationships with clients
- Strong communication skills (verbal and written)
- Advanced word processing and computer skills (Word, Excel, Power Point etc.)
- Strong attention to detail
- Demonstrated skills to effectively organize and prioritize high volume of work
- Strong teamwork orientation
- Ability to communicate both in English and Korean

**Job Types**: Full-time, Permanent

**Salary**: $42,890.00-$50,395.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

COVID-19 considerations:
COVID-19 Screening

**Education**:

- DCS / DEC (preferred)

**Experience**:

- customer service: 1 year (preferred)
- Financial services: 1 year (preferred)

**Language**:

- Korean (preferred)

Work Location: In person

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