Manager, Service

3 months ago

Edmonton, Canada Cineplex Full time

Work location:
S. Edm. The Rec Room

City:
Edmonton

What you will do:
The Service Manager (SM) shall work to ensure policies, procedures and standards are being followed and adhered to in all guest facing and culinary areas within their location. Responsibilities shall include the protection of Company assets, people, inventory and facilities, as well as the planning, evaluation and monitoring of operations, merchandise and financial areas within multiple departments to maximize sales and profitability. The SM will support directly with the locations accountability for the guest experience and profit and loss performance of the venue against budget.

The Service Manager is expected to professionally execute all company programs, supporting the operation of the business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality and service consistently high. It is important for the Service Manager to have both a vision and the ability to maintain a culture of hospitality and positive morale, and a focus on building the bench-strength of the Supervisor and Hourly compliment by providing coaching and feedback.

Responsibilities will include, but are not limited to, the following:

- Responsible for establishing and maintaining excellent guest service and providing an exceptional guest experience across all departments in the venue.
- Responsible for maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and retail operation.
- Ensure that the facility consistently meets legislative cleanliness and safety standards; this includes regular monitoring of the restaurant, gaming floor, redemption, mezzanine gaming areas, and restrooms.
- Responsible for completing daily, weekly, monthly checklists and ensuring inspections are up to date according to internal and external (regulatory bodies) requirements.
- Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
- Responsible for executing Groups & Events within venue, providing exceptional guest service.
- Understand and effectively follow all Rec Room values, policies and procedures.
- Protect and enhance the brand.
- Practice and role model Company culture.
- Recruit, interview, train and coach venue management, and proactively plan for succession.
- Attend regular meetings with AGM, Senior Service Manager, and designated Service Managers to provide feedback, set goals and evaluate performance.
- Delivering employee training and execute development strategies for area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, and Groups & Events).
- Understand and implement appropriate disciplinary action for performance and behavioural management.
- Evaluate and take action to improve departmental turnover and increase employee morale by creating a supportive employee centered environment.
- Plan, evaluate and monitor operations in guest facing areas to maximize sales and profitability through the efficient execution of Company programs and the maintenance of Company standards.
- Drive sales through professional execution, managing staffing and operational plans to ensure profitability.
- Manage the inventory and shrinkage of all designated departments by ensuring all inventory counts (weekly, monthly & year-end) are accurately completed on time, and actioned when variances exceed budgeted amounts.
- Execute all company programs and service standards on an ongoing basis and provide feedback to the Senior Service Manager to improve the Guest service experience.
- Ensure all Players and department cashiers adhere to all cash handling policies and procedures.
- Share Best Practices across departments to increase performance levels and guest satisfaction.
- Manage the inventory and shrinkage of all designated departments.
- Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.
- Ensure fair and equitable discipline, in compliance with discipline policy and severity table, implementing appropriate action(s) for performance and behavioural management.
- Investigate and action the causes of staff concerns in a timely manner to ensure we maintain a positive work environment.
- Ensure all Player and departmental scheduling requests are addressed and communicated in a timely manner.
- Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.
- Follow all provincial Health, Food Safety and Liquor service legislative requirements.
- Other duties as assigned.

Qualifications
- 1-3 years of experience managing a high volume restaurant or venue with the primary focus being on guest service excellence.
- Post-Secondary education, in business and/or hospitality preferred.
- Ability to analyze and interpret the needs of customers and offer the app

  • Service Manager

    7 months ago

    Edmonton, Canada Speedy Auto Service Full time

    Job Summary: We are seeking a highly skilled and motivated Service Manager to join our team at Speedy Auto Service/Novus Auto Glass. We have an 11 Bay, fully renovated facility, with brand new equipment, and amazing staff. The Service Manager will be responsible for overseeing the daily operations of the service department, ensuring excellent customer...

  • Assistant Laser Tag Manager

    18 hours ago

    Edmonton, Canada Assistant Laser Tag Manager Full time

    **We're Laser City!** We are growing and are looking to add an Assistant Manager to our team! We offer action packed Laser tag, Mini Paintball and VR Escape Rooms - with a few more fun things coming soon! We specialize in special occasion events - birthday parties, corporate events, sports teams, etc. We create memories through fun experiences. Our...

  • Service Operations Manager

    7 months ago

    Edmonton, Canada Service Experts Canada Full time

    Overview: **Service Operations Manager** **Reports To**:General Manager **Status**: Full-time, Regular **Category**: Operations/Management **Location Name**: McKinley Heating & Air Conditioning **Location Address**: Edmonton, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team...

  • Food and Beverage Manager

    7 months ago

    Edmonton, Canada Food and Beverage Manager – Matrix Hotel Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Service Advisor

    7 days ago

    Edmonton, Canada Speedy Auto Service Full time

    CONSIDER A CAREER WITH US! We are Edmonton's newest and progressive, completely integrated Automotive business. We encompass all avenues to deliver vehicles and service clients. If you are looking to build a career with one of the fastest growing companies in Edmonton, you've found us! Now we want to find you. We offer... - Highly Competitive Pay Plan...

  • Service Advisor

    6 months ago

    Edmonton, Canada Equipment Sales & Service Limited Full time

    Your main responsibilities will be to: - Provide positive, professional, and helpful front-line customer service reflective of the organization to both internal and external clients - Prepare and update, all service documents and system updates as required - Organize all jobs and keep clients and support staff communications updated as required - Provide...

  • Funeral Home Manager

    7 months ago

    Edmonton, Canada Service Corporation International Full time

    Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations but a single line of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production...

  • Delivery Service Representative- Nights

    1 week ago

    Edmonton, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... - Schedule: Working 4 days a week 10 hour shifts - Position Summary:_ - Presents a...

  • General Manager

    7 months ago

    Edmonton, Canada Abe's Door Service Ltd. Full time

    **About Us** Abe's Door Service Ltd. has provided residential, commercial and industrial overhead door service and installation for over 44 years in the Edmonton area. **Job Profile** Our General Manager is responsible for improving efficiency and increasing profits while managing the overall operations of the business. **Responsibilities**: - Lead and...

  • Division Merchandising Manager

    8 months ago

    Edmonton, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... The Divisional Merchandising Manager is responsible for leading the execution of product...

  • Funeral Services Coordinator

    3 weeks ago

    Edmonton, Alberta, Canada Service Corporation International Full time

    OverviewService Corporation International (SCI) is a leading provider of funeral, cremation and cemetery services. We are committed to delivering exceptional care to families in their time of need.SalaryThe estimated annual salary for this position is between $60,000-$80,000, depending on experience and qualifications.Job DescriptionAs a Funeral Services...

  • Area Sales Manager

    7 months ago

    Edmonton, Canada Service Corporation International Full time

    Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures. **JOB RESPONSIBILITIES** **Staff Management and Leadership** - Meet and exceed established location sales...

  • Regional Sales Manager

    7 months ago

    Edmonton, Canada Service Corporation International Full time

    Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures. **JOB RESPONSIBILITIES** **Staff Management and Leadership** - Meet and exceed established location sales...

  • Seasonal Rv Service Advisor

    7 months ago

    Edmonton, Canada Edmonton RV Service Full time

    **WHO WE ARE**: A quality repair is the difference between fun and frustration. Edmonton RV has been dedicated to providing just that since 1976, we love and appreciate the RV lifestyle as much as our customers! **Employees have mentioned they like it at Edmonton RV because**: - We’re a family owned and operated business, and have been since we opened....

  • Assistant Service Manager

    3 days ago

    Edmonton, Canada Capital industrial Sales & Service Full time

    **Duties will include but are not limited to**: - Preparing service estimates for customers - Dispatching Technicians to Customer sites - Relaying required parts & service information to customers. - Submitting Warranty Claims - Assisting with Invoicing - Call Customers when due for PM - Assisting with Timecard Entry - Filing - Assisting Technicians with...

  • IT Manager

    6 months ago

    Edmonton, Canada CMB Insurance Brokers Corporate Service Full time

    Reporting directly to the VP Operations, your primary responsibility is to direct and manage the information technology department for CMB Group of Companies, its vendors and/or CMB staff within the IT department. The IT Manager is responsible for participating in strategic planning, goal setting, projects and program planning, gathering requirements, and...

  • Dispatch Manager

    7 months ago

    Edmonton, Canada Greater Edmonton Taxi Service Full time

    **About You** You have dispatch service call center and people management experience with a keen eye for detail. You know the city of Edmonton like the back of your hand and can problem solve on the fly while dealing with short timelines. At the heart of everything you do is to strive to deliver a world class customer experience while maintaining safety at...

  • District Sales Manager, Western Canada

    2 weeks ago

    Edmonton, Canada Service Experts Canada Full time

    Overview: **District Sales Manager, Western Canada** **Status**: Full-time, Regular **Category**: Management, Sales **Location**: Edmonton or Vancouver preferred, with additional travel required - This is a Hybrid role **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists of...

  • Territory Account Manager

    7 months ago

    Edmonton, Canada JS Food Service Full time

    **Job Title**:Territory Account Manager **Reports To**:GM J&S Food Service a BakeMark Company **PURPOSE OF THE JOB** Leads, plans, organizes, directs, and coordinates the sales of the organization’s products within their territory. This position is one held in the highest regard. Unquestionable ethical conduct in both business and personal dealings are...

  • Fleet Management Assistant

    18 hours ago

    Edmonton, Canada Greater Edmonton Taxi Service Full time

    **_You are an experienced fleet management assistant who makes data driven decisions and has a knack for communicating with a diverse group of stakeholders. You are detail-oriented and thrive in a fast-paced environment where you can work independently but also appreciate the benefits provided by a cooperative environment. You are never afraid to ask...